A PRESENTATION ON  EMOTIONAL INTELLIGENCE     2005         BY     V.K.SINGH
EMOTIONAL INTELLIGENCE• WHAT IS EMOTIONAL INTELLIGENCE OR EQ?• HISTORY OF THE TERM “EMOTIONAL  INTELLIGENCE”.• MAYER AND S...
WHAT IS EMOTIONAL INTELLIGENCE OR EQ?                                 SKILL     TO    PERCEVIVE,                          ...
HISTORY OF THE TERM EMOTIONAL INTELLIGENCE 1985:      WAYNE LEON PAYNE STUDENT OF LIBERAL ARTS COLLEGE           IN USA, W...
MAYER AND SALOVEY AND EMOTIONAL INTELLIGENCEIN THE EARLY 1990S, JOHN D. MAYER AND PETER SALOVEY PUBLISHED ASERIES OF PAPER...
GOLEMAN AND EMOTIONAL INTELLIGENCEDANIEL GOLEMAN POPULARIZED HIS VIEW OF EMOTIONAL INTELLIGENCE IN THE 1995 BEST-SELLING B...
IN GOLEMANS VIEW, THESE EMOTIONAL COMPETENCIES BUILD ON EACH OTHER IN AHIERARCHY. GOLEMAN OBSERVES THAT EMOTIONS ALWAYS EX...
GOLEMAN AND EMOTIONAL INTELLIGENCEDANIEL GOLEMAN POPULARIZED HIS VIEW OF EMOTIONAL INTELLIGENCE IN THE 1995 BEST-SELLING B...
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Emotional Intelligence

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Emotional Intelligence

  1. 1. A PRESENTATION ON EMOTIONAL INTELLIGENCE 2005 BY V.K.SINGH
  2. 2. EMOTIONAL INTELLIGENCE• WHAT IS EMOTIONAL INTELLIGENCE OR EQ?• HISTORY OF THE TERM “EMOTIONAL INTELLIGENCE”.• MAYER AND SALOVEY AND EMOTIONAL INTELLIGENCE (EI).• GOLEMAN AND EMOTIONAL INTELLIGENCE.• MEASURES OF EMOTIONAL INTELLIGENCE.• WHY IT CAN MATTER MORE THAN IQ?
  3. 3. WHAT IS EMOTIONAL INTELLIGENCE OR EQ? SKILL TO PERCEVIVE, ASSESS AND MANAGE THE EMOTIONAL EMOTIONS OF ONE’S SELF, INTELLIGENCE = OF OTHERS, OF GROUPS AND TO USE EMOTION TO ENHANCE THOUGHT.EMOTIONAL INTELLIGENCE REPRESENTS AN ABILITY TO VALIDLYREASON WITH EMOTIONS AND TO USE EMOTIONS TO ENHANCETHOUGHT.A MORE FORMAL DEFINITION IS...EMOTIONAL INTELLIGENCE, ALSO CALLED EI OR EQ (EMOTIONALQUOTIENT), DESCRIBES AN ABILITY, CAPACITY, OR SKILL TO PERCEIVE,ASSESS, AND MANAGE THE EMOTIONS OF ONES SELF, OF OTHERS,AND OF GROUPS. HOWEVER, BEING A RELATIVELY NEW AREA, THEDEFINITION OF EMOTIONAL INTELLIGENCE IS STILL IN A STATE OFFLUX.
  4. 4. HISTORY OF THE TERM EMOTIONAL INTELLIGENCE 1985: WAYNE LEON PAYNE STUDENT OF LIBERAL ARTS COLLEGE IN USA, WORTE A DOCTORAL DISSERTATION WHICH INCLUDE THE TERM EMOTIONAL INTELLIGENCE IN THE TITLE. 1990: JOHN D.MAYER AND PETER SALOVEY PUBLISHED A SERIES OF PAPER ON EMOTIONAL INTELLIGENCE. 1995: AFTER MAYER AND SALOVEY DANIEL GOLEMAN POPULARIZED HIS VIEW OF EI IN THE BEST SELLING BOOK:IN 1985 WAYNE LEON PAYNE, A GRADUATE STUDENT AT AN ALTERNATIVE LIBERALARTS COLLEGE IN THE USA WROTE A DOCTORAL DISSERTATION WHICH INCLUDEDTHE TERM "EMOTIONAL INTELLIGENCE" IN THE TITLE. THIS SEEMS TO BE THE FIRSTACADEMIC USE OF THE TERM "EMOTIONAL INTELLIGENCE." IN NEXT FIVE YEARS, NOONE ELSE SEEMS TO HAVE USED THE TERM "EMOTIONAL INTELLIGENCE" IN ANYACADEMIC PAPERS.THE TERM "EMOTIONAL INTELLIGENCE" APPEARS TO HAVE ORIGINATED WITHWAYNE PAYNE (1985), BUT WAS POPULARIZED BY DANIEL GOLEMAN (1995). THELEADING RESEARCH ON THE CONCEPT ORIGINATED WITH PETER SALOVEY ANDJOHN "JACK" MAYER STARTING IN THE LATE 1980S. IN 1990, THEIR SEMINAL PAPERDEFINED THE CONCEPT AS INTELLIGENCE. MAYER AND SALOVEY CONTINUE TORESEARCH THE CONCEPT AND CREATED AND EMOTIONAL INTELLIGENCE TESTCALLED THE MSCEIT (MAYER-SALOVEY-CARUSO EMOTIONAL INTELLIGENCE TEST).THE TERM "EMOTIONAL QUOTIENT" SEEMS TO HAVE ORIGINATED IN ANARTICLE BY KEITH BEASLEY (1987).THE PERSON MOST COMMONLY ASSOCIATED WITH THE TERM ‘EMOTIONALINTELLIGENCE’ IS ACTUALLY A NEW YORK WRITER NAMED DANIEL GOLEMAN.GOLEMAN HAD BEEN WRITING ARTICLES FOR THE MAGAZINE POPULARPSYCHOLOGY AND THEN LATER FOR THE NEW YORK TIMES NEWSPAPER. AROUND1994 AND EARLY 1995 HE WAS EVIDENTLY PLANNING TO WRITE A BOOK ABOUT“EMOTIONAL LITERACY.”EVER SINCE THE PUBLICATION OF DANIEL GOLEMAN’S FIRST BOOK ON THE TOPIC IN1995, EMOTIONAL INTELLIGENCE HAS BECOME ONE OF THE HOTTEST BUZZWORDS INCORPORATE AMERICA. FOR INSTANCE, WHEN THE HARVARD BUSINESS REVIEWPUBLISHED AN ARTICLE ON THE TOPIC TWO YEARS AGO, IT ATTRACTED A HIGHERPERCENTAGE OF READERS THAN ANY OTHER ARTICLE PUBLISHED IN THATPERIODICAL IN THE LAST 40 YEARS.
  5. 5. MAYER AND SALOVEY AND EMOTIONAL INTELLIGENCEIN THE EARLY 1990S, JOHN D. MAYER AND PETER SALOVEY PUBLISHED ASERIES OF PAPERS ON EMOTIONAL INTELLIGENCE. (SALOVEY AND MAYER1990) (MAYER AND SALOVEY 1993) THEY SUGGESTED THAT THE CAPACITY TOPERCEIVE AND UNDERSTAND EMOTIONS DEFINE A NEW VARIABLE INPERSONALITY. THE MAYER-SALOVEY MODEL DEFINES EMOTIONALINTELLIGENCE AS THE CAPACITY TO UNDERSTAND EMOTIONAL INFORMATIONAND TO REASON WITH EMOTIONS. MORE SPECIFICALLY, THEY DIVIDEEMOTIONAL INTELLIGENCE ABILITIES INTO FOUR AREAS -- IN THEIR FOURBRANCH MODEL: 1. THE CAPACITY TO ACCURATELY MANAGING EMOTIONS. 2. THE CAPACITY TO UNDERSTAND EMOTIONAL MEANINGS. 3. THE CAPACITY TO USE EMOTIONS TO FACILITATE THINKING. 4. THE CAPACITY TO PERCEIVING EMOTIONS. EMOTIONAL INTELLIGENCE MANAGING EMOTIONS UNDERSTANDING EMOTIONS FACILITATING THOUGHT PERCEIVEING EMOTIONSTHESE FOUR ABILITIES ARE ASSESSED BY CRITERION-BASED (OR ABILITIES-BASED) TESTS (THE RESEARCHERS HAVE INTRODUCED SEVERAL VERSIONS,THE LATEST OF WHICH IS THE MSCEIT V2.0).
  6. 6. GOLEMAN AND EMOTIONAL INTELLIGENCEDANIEL GOLEMAN POPULARIZED HIS VIEW OF EMOTIONAL INTELLIGENCE IN THE 1995 BEST-SELLING BOOK: EMOTIONAL INTELLIGENCE: WHY IT CAN MATTER MORE THAN IQ. (GOLEMAN1995) GOLEMAN GENERALIZED THE MAYER/SALOVEY RESEARCH AND ADAPTED IT TO AGENERAL PUBLIC AUDIENCE. IN DOING SO, HE ALTERED THE MEANING OF THE TERM ANDADDED CLAIMS THAT THE ORIGINAL THEORY NEVER MADE. MUCH OF HIS BOOK IS BASED ONMAYER AND SALOVEYS ORIGINAL 1990 ARTICLE. HOWEVER, HE MODIFIED (MAYER 2005).GOLEMANS POPULARIZED DEFINITION OF EMOTIONAL INTELLIGENCE AT FIRST DISPLACEDTHE MORE CAREFUL SCIENTIFIC DEFINITION OF MAYER AND SALOVEY IN THE PUBLICIMAGINATION. GOLEMAN BROUGHT ATTENTION TO THE FACT THAT EMOTIONS PLAY A CRUCIALROLE IN EVERYDAY LIFE, AND THAT SO-CALLED "NORMAL" PEOPLE CAN ENHANCE THEIREMOTIONAL COMPETENCY. GOLEMAN DIVIDES EMOTIONAL INTELLIGENCE INTO THEEMOTIONAL COMPETENCIES FRAMEWORK AND THIS FRAMEWORK DEPEND ON THE GOLEMANFIVE COMPETENCE.A FRAMEWORK OF EMOTIONAL COMPETENCES SELF PERSONAL OTHER SOCIAL COMPETENCE COMPETENCE SELF-AWARENESS SOCIAL AWARENESS • EMTIONAL SELF- • EMPATHY AWARENESS • SERVICE ORIENTATIONRECOGNITION • ACCURATE SELF- • ORGANIZATIONAL AWARENESS AWARENESS • SELF CONFIDENCE SELF-MANAGEMENT RELATIONSHIP MANAGEMENT • SELF-CONTROL • DEVELOPING OTHERS • TRUSTWORTHINESS • INFLUENCE • CONSCIENTIOUSNESS • COMMUNICATION • ADAPTABILITY • CONFLICT MANAGEMENTREGULATION • ACHIEVEMENT DRIVE • LEADERSHIP • INITIATIVE • CHANGE CATALYST • BUILDING BONDS • TEAMWORK & COLLABORATIONGOLEMANS FIVE EMOTIONAL COMPETENCIES 1. THE ABILITY TO IDENTIFY AND NAME ONES EMOTIONAL STATES AND TO UNDERSTAND THE LINK BETWEEN EMOTIONS, THOUGHT AND ACTION. 2. THE CAPACITY TO MANAGE ONES EMOTIONAL STATES — TO CONTROL EMOTIONS OR TO SHIFT UNDESIRABLE EMOTIONAL STATES TO MORE ADEQUATE ONES. 3. THE ABILITY TO ENTER INTO EMOTIONAL STATES (AT WILL) ASSOCIATED WITH A DRIVE TO ACHIEVE AND BE SUCCESSFUL. 4. THE CAPACITY TO READ, BE SENSITIVE, AND INFLUENCE OTHER PEOPLES EMOTIONS. 5. THE ABILITY TO ENTER AND SUSTAIN SATISFACTORY INTERPERSONAL RELATIONSHIPS.
  7. 7. IN GOLEMANS VIEW, THESE EMOTIONAL COMPETENCIES BUILD ON EACH OTHER IN AHIERARCHY. GOLEMAN OBSERVES THAT EMOTIONS ALWAYS EXIST — WE ALWAYS FEELSOMETHING.MEASURES OF EMOTIONAL INTELLIGENCESOME PEOPLE ASK WHETHER EMOTIONAL INTELLIGENCE SHOULD BEMEASURED AT ALL. YES, THE MAYER-SALOVEY-CARUSO EMOTIONALINTELLIGENCE TESTS (MSCEITS) ARE TESTS DESIGNED TO MEASUREEMOTIONAL INTELLIGENCE BY DIRECTLY ASSESSING A PERSONS CAPACITYTO IDENTIFY EMOTIONS IN OTHERS, TO USE EMOTIONS TO FACILITATETHOUGHT, TO UNDERSTAND EMOTIONAL MEANINGS, AND TO KNOW HOW TOMANAGE EMOTIONS. THE MSCEIT MEASURE IS AN ‘OBJECTIVE’ MEASURE OFEI INVOLVING A SERIES OF EMOTION-BASED PROBLEM SOLVING ITEMS WITHRELATIVELY LOW FACE-VALIDITY. THE MSCEIT’S CLAIM TO MEASUREEMOTIONAL INTELLIGENCE ACROSS THE FOLLOWING DOMAINS: EXPERIENTIAL AREA STRATEGIC AREA • PERCEVING EMOTION • UNDERSTANDING EMOTIONAL BRANCH MEANING BRANCH • FACILITATING THINKING • MANAGING EMOTIONS BRANCH BRANCHWHY IT CAN MATTER MORE THAN IQ?COGNITIVE OR IQ BASED LEARNING INVOLVES FITTING NEW DATA ANDINSIGHTS INTO EXISTING FRAMEWORKS OF ASSOCIATION ANDUNDERSTANDING, EXTENDING AND ENRICHING THE CORRESPONDINGNEURAL CIRCUITRY. BUT EMOTIONAL LEARNING INVOLVES THAT AND MORE-IT REQUIRES THAT WE ALSO ENGAGE THE NEURAL CIRCUITRY WHERE OURSOCIAL AND EMOTIONAL HABIT REPERTOIRE IS STORED. CHANGING HABITSSUCH AS LEARNING TO APPROACH PEOPLE POSITIVELY INSTEAD OFAVOIDING THEM, TO LISTEN BETTER, OR TO GIVE FEEDBACK SKILLFULLY, IS AMORE CHALLENGING TASK THAN SIMPLY ADDING NEW INFORMATION TO OLD.IQ BY ITSELF IS NOT A VERY GOOD PREDICTOR OF JOB PERFORMANCE. TOPUT IT ANOTHER WAY, IF YOU ARE A SCIENTIST, YOU PROBABLY NEEDED ANIQ OF 120 OR SO SIMPLY TO GET A DOCTORATE AND A JOB. BUT THEN IT ISMORE IMPORTANT TO BE ABLE TO PERSIST IN THE FACE OF DIFFICULTY ANDTO GET ALONG WELL WITH COLLEAGUES AND SUBORDINATES THAN IT IS TOHAVE AN EXTRA 10 OR 15 POINTS OF IQ. THE SAME IS TRUE IN MANY OTHEROCCUPATIONS.WE ALSO SHOULD KEEP IN MIND THAT COGNITIVE AND NON-COGNITIVEABILITIES ARE VERY MUCH RELATED. IN FACT, THERE IS RESEARCHSUGGESTING THAT EMOTIONAL AND SOCIAL SKILLS ACTUALLY HELPIMPROVE COGNITIVE FUNCTIONING. EMOTIONAL INTELLIGENCE IS MATTERMORE THAN COGNITIVE OR IQ.
  8. 8. GOLEMAN AND EMOTIONAL INTELLIGENCEDANIEL GOLEMAN POPULARIZED HIS VIEW OF EMOTIONAL INTELLIGENCE IN THE 1995 BEST-SELLING BOOK: EMOTIONAL INTELLIGENCE: WHY IT CAN MATTER MORE THAN IQ. (GOLEMAN1995) GOLEMAN GENERALIZED THE MAYER/SALOVEY RESEARCH AND ADAPTED IT TO AGENERAL PUBLIC AUDIENCE. IN DOING SO, HE ALTERED THE MEANING OF THE TERM ANDADDED CLAIMS THAT THE ORIGINAL THEORY NEVER MADE. MUCH OF HIS BOOK IS BASED ONMAYER AND SALOVEYS ORIGINAL 1990 ARTICLE. HOWEVER, HE MODIFIED (MAYER 2005).GOLEMANS POPULARIZED DEFINITION OF EMOTIONAL INTELLIGENCE AT FIRST DISPLACEDTHE MORE CAREFUL SCIENTIFIC DEFINITION OF MAYER AND SALOVEY IN THE PUBLICIMAGINATION. GOLEMAN BROUGHT ATTENTION TO THE FACT THAT EMOTIONS PLAY A CRUCIALROLE IN EVERYDAY LIFE, AND THAT SO-CALLED "NORMAL" PEOPLE CAN ENHANCE THEIREMOTIONAL COMPETENCY. GOLEMAN DIVIDES EMOTIONAL INTELLIGENCE INTO THEEMOTIONAL COMPETENCIES FRAMEWORK AND THIS FRAMEWORK DEPEND ON THE GOLEMANFIVE COMPETENCE.A FRAMEWORK OF EMOTIONAL COMPETENCES SELF PERSONAL OTHER SOCIAL COMPETENCE COMPETENCE SELF-AWARENESS SOCIAL AWARENESS • EMTIONAL SELF- • EMPATHY AWARENESS • SERVICE ORIENTATIONRECOGNITION • ACCURATE SELF- • ORGANIZATIONAL AWARENESS AWARENESS • SELF CONFIDENCE SELF-MANAGEMENT RELATIONSHIP MANAGEMENT • SELF-CONTROL • DEVELOPING OTHERS • TRUSTWORTHINESS • INFLUENCE • CONSCIENTIOUSNESS • COMMUNICATION • ADAPTABILITY • CONFLICT MANAGEMENTREGULATION • ACHIEVEMENT DRIVE • LEADERSHIP • INITIATIVE • CHANGE CATALYST • BUILDING BONDS • TEAMWORK & COLLABORATIONGOLEMANS FIVE EMOTIONAL COMPETENCIES 1. THE ABILITY TO IDENTIFY AND NAME ONES EMOTIONAL STATES AND TO UNDERSTAND THE LINK BETWEEN EMOTIONS, THOUGHT AND ACTION. 2. THE CAPACITY TO MANAGE ONES EMOTIONAL STATES — TO CONTROL EMOTIONS OR TO SHIFT UNDESIRABLE EMOTIONAL STATES TO MORE ADEQUATE ONES. 3. THE ABILITY TO ENTER INTO EMOTIONAL STATES (AT WILL) ASSOCIATED WITH A DRIVE TO ACHIEVE AND BE SUCCESSFUL. 4. THE CAPACITY TO READ, BE SENSITIVE, AND INFLUENCE OTHER PEOPLES EMOTIONS. 5. THE ABILITY TO ENTER AND SUSTAIN SATISFACTORY INTERPERSONAL RELATIONSHIPS.

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