CustomWare, James Matheson presentation at GLAM-WIKI

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CustomWare, James Matheson presentation at GLAM-WIKI

  1. 1. C U S T O M W A R E James Matheson Wiki Evangelist AUSTRALIA - SINGAPORE - MALAYSIA - NEW ZEALAND © CustomWare Asia Pacific 2001 - 2008 - All Rights Reserved
  2. 2. Who am I <ul><li>2004 – family crisis </li></ul><ul><ul><li>Rare condition ‘Opsoclonus Myoclonus’ </li></ul></ul><ul><ul><li>1 in 10,000,000 syndrome </li></ul></ul><ul><ul><li>Minimal and dispersed information </li></ul></ul><ul><ul><li>I became the expert </li></ul></ul>AUSTRALIA - SINGAPORE - MALAYSIA - NEW ZEALAND © CustomWare Asia Pacific 2001 - 2008 - All Rights Reserved
  3. 3. <ul><li>Was using Wikis at work for project management </li></ul><ul><li>Realised that Wikipedia was where I should put my knowledge </li></ul>
  4. 5. <ul><li>5 years later </li></ul><ul><li>106 edits (10 by me) </li></ul><ul><li>I have forgotten, but my knowledge lives on. </li></ul>
  5. 7. <ul><li>2006 Quit ‘work’ to start Saikore and became a ‘Wiki Evangelist’ </li></ul><ul><li>2008 Saikore acquired by CustomWare </li></ul>
  6. 8. C U S T O M W A R E James Matheson Practice Manager CustomWare AUSTRALIA - SINGAPORE - MALAYSIA - NEW ZEALAND © CustomWare Asia Pacific 2001 - 2008 - All Rights Reserved
  7. 9. who is CustomWare? <ul><li>About CustomWare </li></ul><ul><ul><li>Established in 2001 </li></ul></ul><ul><ul><li>60+ person IT Services firm </li></ul></ul><ul><ul><li>Offices in Sydney, Kuala Lumpur & USA </li></ul></ul><ul><ul><li>300+ customers </li></ul></ul><ul><ul><li>Outcome first, technology second </li></ul></ul>AUSTRALIA - SINGAPORE - MALAYSIA - NEW ZEALAND © CustomWare Asia Pacific 2001 - 2008 - All Rights Reserved
  8. 10. <ul><li>The CustomWare Wiki Practice </li></ul><ul><li>4 Consultants </li></ul><ul><ul><li>(Sydney, San Francisco, New York) </li></ul></ul><ul><li>11 Developers </li></ul><ul><ul><li>(Sydney, Kuala Lumpur) </li></ul></ul><ul><li>3 trainers </li></ul><ul><ul><li>(Sydney) </li></ul></ul><ul><li>12 Support staff </li></ul><ul><ul><li>(Kuala Lumpur) </li></ul></ul>
  9. 11. Some of our Customers More customers - http://www.customware.net/repository/display/CustomWare/Clients
  10. 12. What we do with Wikis <ul><li>Intranets </li></ul><ul><li>Fast </li></ul><ul><li>Up to date information </li></ul><ul><li>Easy </li></ul>
  11. 13. What we do with Wikis <ul><li>Internet sites </li></ul><ul><li>Community building </li></ul><ul><li>Distributed managment </li></ul>
  12. 14. What we do with Wikis <ul><li>Knowledge bases </li></ul><ul><li>Actually work and grow </li></ul><ul><li>Reuse </li></ul><ul><li>Best practices </li></ul>
  13. 15. What we do with Wikis <ul><li>Quality </li></ul><ul><li>Wiki features match very neatly with quality control requirements </li></ul><ul><li>ISO 9001 certification of our deployed wikis </li></ul>
  14. 16. What we do with Wikis <ul><li>Communication </li></ul><ul><li>Use Web 2.0 features </li></ul><ul><li>Reduce noise </li></ul><ul><li>Increase quality </li></ul>
  15. 17. What we do with Wikis <ul><li>Collaboration </li></ul><ul><li>Fundamental to the wiki work style </li></ul><ul><li>Projects go faster </li></ul>
  16. 18. <ul><li>Community </li></ul><ul><li>Online </li></ul><ul><li>Internal </li></ul>
  17. 19. <ul><li>James Matheson </li></ul><ul><li>[email_address] </li></ul><ul><li>www.wikiwhileyouwork.com </li></ul>

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