Where are the critical elements of the business support infrastructure?
Should I virtualise this part of the application infrastructure?</li></li></ul><li>CMDB and BSM<br /><ul><li>A key goal of a CMDB is to help an organization understand the relationships between the main components of the IT environment and track their configuration
The CMDB is conceived as an important element within ITIL, but that doesn’t make the CMDB pivotal to a BSM strategy
Combination of new technologies such as application dependency mapping and visualization is valuable for IT managers</li></li></ul><li>Ideal CMDB<br />The ideal CMDB,according to ITIL, should: <br /><ul><li>provide accurate information on configurations and their documentation
has ways to support all the other service management processes of
and change management</li></li></ul><li>Real CMDB<br />Analyst and software vendors are pushing the idea of a federated or virtual CMDB as one means of reducing the complexity of deployment, using software tools that automate topology discovery to accelerate the CMDB build process.<br />That requirement has forced a good amount of market consolidation.<br />
Market consolidation<br />Michael Allen, Compuware director of service management observes, “There’s been a real land-grab by the other big systems vendors, who all want to get onto this area. IBM acquired Collation, EMC bought n-Layers, Symantec took over Relicore, and Mercury had Appilog which of course are now both owned by HP.”<br />
IBM Tivoli<br /><ul><li>Collation software automatically captures information about IT resources, such as servers, applications and databases, and displays it on a detailed map.
This enables IT to better understand the impact of changes to an IT environment – such as how a security patch can trigger a ‘domino effect’ of unexpected problems that can bring down an online business. It also helps shrink the time it takes to discover and correct a problem.
“Without a solid understanding of how different pieces of the IT puzzle fit together, a single change can slow down or halt an entire IT system,” said Al Zollar, general manager, IBM Tivoli Software. “Collation software allows companies to visualize different change scenarios so they can analyze the implications before problems occur.”</li></li></ul><li>IBM Tivoli<br />
BMC Remedy (based on Atrium)<br />The BMC Atrium 2.0 architecture introduced a second generation CMDB data model, a more robust reconciliation engine, an improved ability to accept data from a wider range of federated sources, an updated graphical interface and improved access to third-party tools and management information databases.<br />
Compuware<br /><ul><li>Compuware does not ship a CMDB of its own but is able to integrate CMDB data into its Vantage Service Manager service management suite. Compuware notes that most organizations have several monitoring tools already in place. It espouses Vantage Service Manager as a way of bringing these together, with its capacity to integrate infrastructure management applications such as IBM Tivoli, BMC and HP; service desk software such as Remedy and Peregrine; and asset and configuration management systems, including any home-grown or commercial CMDB.</li></li></ul><li>Users feedbacks<br />“Business Service Management from BMC Software helps us keep our on-demand products and services available and running at peak performance. Faster transmission of data between dealers and lenders helps them close deals in less time.”<br />Charles Giglia, SVP and CIO at DealerTrack, a provider of on-demand software and data solutions for the US automotive retail industry<br />
Users feedbacks<br />“When we started with discovery, we found some surprises. For example, we found that the number of Linux servers and Windows servers was not quite what we had expected. We had thought we had anywhere between 500-600 servers in each of our data centers. It turned out we had about 800 of them, in each. We were a third bigger than expected. This was a shock, especially when we considered the implications for licensing and everything else downstream.”<br />“Our primary reason for using discovery, however, was to discover the dependencies between tools, networks and applications. There were plenty of surprises here as well.”<br />“Discovery and a CMDB are themselves of little value unless you have means and tools to analyze the information that has been discovered and then stored.” <br />Anthony Esposito, senior architect for an IBM CMDDB customer<br />