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Library Impact Survey - Library Edge Initiative


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Kenosha Public Library participated this year in the free Library Impact Survey to gauge customer interaction with library technology and found the real wealth of information came through participant comments. Barbara Brattin, Director of Kenosha Public Library, will share what Kenosha learned directly and passively through participation.

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Library Impact Survey - Library Edge Initiative

  1. 1. Library Impact Survey Library Edge Initiative Barb Brattin Kenosha Public Library
  2. 2. About Us 100,000 service population 57,000 registered borrowers 4 locations Bookmobile
  3. 3. Background
  4. 4. Impact Survey Edge ● surveys users ● reactive ● local needs and wants ● designed for advocacy ● surveys library staff ● proactive ● measure against national standards ● designed for planning
  5. 5. Why we did it Free New Director New Strategic Plan 4 locations with different needs Lean Resources
  6. 6. Impact Survey How we did it ● 3 weeks (max) ● via website- paper option ● popup forces participation
  7. 7. Reports tabulation done for you! ● what software people use ● why they use it o education, entrepreneurship, eGovernment, civic engagement, social inclusion, employment, health and wellness, e-commerce ● how often ● impact on their lives
  8. 8. What you get 1. Code to insert survey on your homepage 2. Results in charts and graphs 3. Letters to the editor ready to go 4. One page advocacy fliers 5. PPT for community presentations 6. COMMENTS SUMMARY BY LOCATION
  9. 9. convenience survey generates stories (outcomes) more than representative statistics (outputs)
  10. 10. What we learned % respondents who believe that library technology is critical or very important to the community 87
  11. 11. What we learned % respondents who use our computers BUT also have access elsewhere 92
  12. 12. What we learned % respondents who get help while using computers 52
  13. 13. What we learned % computer users that are low income 18
  14. 14. What we learned Our computers are old
  15. 15. What we learned Our bandwidth isn’t keeping up
  16. 16. Rich Comments  Digital- only users  New books are in the wrong place  Types of digital classes desired  Ebooks/ Zinio 2 hard 2 use  Seating/outlets for personal devices  Engaged but frustrated
  17. 17. Moving Forward USER EXPERIENCE TEAM  Improved bandwidth  2015 budget= technology  New uses new spaces  Rearrange collections  Examine policies
  18. 18. Library Edge Initiative Setting a path for continuous improvement
  19. 19. 155 questions Community value (what’s the value of your digital services to your community?) Engaging the community (Did you ask what they want?) Organizational management (Staff? Budget? Measurement?)
  20. 20. benchmarks Digital literacy training Access to digital content Decision making
  21. 21. benchmarks Sufficient devices Sufficient bandwidth Sufficient staff
  22. 22. What you get Your total “Score” (1,000 pts. possible) Your “Level” (1-3) under each benchmark Prioritized lists of strategies to meet “the next level”
  23. 23. How we’re using results Strategic Planning Strategies Budget Staffing/ Org Chart
  24. 24. How we’re using results Low Score Examples: • No accessibility goals for website in the strategic plan • Don’t track average wait time for computers • Patron privacy (partitions, private rooms)
  25. 25. Summary Library Impact Survey for • Outcomes • Advocacy • Rich Comments
  26. 26. Summary Library Edge for • Self-assessment of digital services • Strategies to improve services • Comparisons to similar libraries (population)
  27. 27. Questions? Contact Barb Brattin Kenosha Public Library