Assessment Day Presentation


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  • Good morning! My colleague, Jonathan Cope, and I will present changes that have taken place in the CSI library over the past ten years. I have been a member of the Dept of the Library for over 17 years and have been fortunate to have witnessed first hand all the changes we will talk about today. As Chief Librarian, I am responsible for libray operations, which include services ranging from availability of research resources to day-to-day management of the library as a facility. Jonathan cope, is fairly new to the department, 3 years, and with fresh eyes will present findings from three surveys over the past ten years. Indeed, while most of the changes have been deliberate as a result of strategic plans we were able to create and add new services and facilities such as as V-C Room – created to promote interactions between groups of faculty and students in tow or more location to see and hear each other via two-way video and audio transmissions simultanesously. What was initially designed to be used among CUNY collegees in 1996, is now being used for virtual classes between CSI and universities in China, Turkey, and South Africa…soon Vietnam. CELT – an instructional center within the lib that provides resources and support to CSI faculty intersted in integrating technology into their courses Arch & Sp Coll -- collects, preserves and makes available to researchers primary and secondary materials that document the history of the College of Staten Island, and special collections that focus on the history of SI’s political culture and environmental history. On the other hand, we have been forced to make changes that were unplanned.
  • Unplanned changes that have come about have been due to external forces such as increase in enrollment, the limited capacity of the library building, the changes in our users behavior primarily due to technology, and last but not least, sudden changes in funding.
  • Assessment Day Presentation

    1. 1. Wilma Jones, Chief Librarian & Jonathan Cope, Instruction/Reference Librarian
    2. 2. <ul><li>“ Progress implies change. Not all change is progress, but all progress requires change. Change can be planned or unplanned. Libraries have experienced some serious unplanned changes in the recent past; they have been buffeted by changes in technology and scholarly communication and the downturn in the economy. Even so, most libraries have adapted wonderfully to the changes and challenges created by the new technologies.” </li></ul><ul><li> </li></ul><ul><li>Hernon, P., & Altman, E. (2010). Embracing Change for Continuous Improvement. American Libraries , 41 (1/2), 52-5. Retrieved April 4, 2010, from Education Full Text database. </li></ul>College of Staten Island Library
    3. 3. <ul><li>Planned changes that occurred through Strategic Planning… </li></ul>College of Staten Island Library
    4. 4. College of Staten Island Library
    5. 5. College of Staten Island Library
    6. 6. College of Staten Island Library
    7. 7. <ul><li>Unplanned changes that occurred that needed immediate response… </li></ul>College of Staten Island Library
    8. 8. College of Staten Island Library
    9. 9. College of Staten Island Library
    10. 10. College of Staten Island Library
    11. 11. <ul><li>Sought funding to acquire 250 additional chairs and 50 PC workstations… </li></ul>College of Staten Island Library
    12. 12. 2004 2009 College of Staten Island Library
    13. 13. <ul><li>External forces and national trends </li></ul><ul><li>Changes at CSI </li></ul><ul><li>Impact of Surveys – 1999, 2004, 2009 </li></ul><ul><ul><li>Collections; Services; Environment; Technology </li></ul></ul><ul><li>The way forward </li></ul><ul><ul><li>What progress have we made? </li></ul></ul><ul><ul><li>Benchmarks </li></ul></ul>College of Staten Island Library
    14. 14. <ul><li>The CSI Library supports the educational mission of the College of Staten Island and the research needs of its students, faculty, and staff by collecting , preserving , and providing access to scholarly materials in a variety of formats . </li></ul>College of Staten Island Library
    15. 15. <ul><li>… let’s look at external forces and national trends. </li></ul>College of Staten Island Library
    16. 16. <ul><li>Technology transforms and enhances many of the research resources and services in Libraries… </li></ul>College of Staten Island Library
    17. 17. <ul><li>Card catalog (one location) </li></ul><ul><li>Books </li></ul><ul><li>Periodicals </li></ul><ul><li>Indexes & Abstracts </li></ul><ul><li>Magazines & Journals </li></ul><ul><li>Audiocassettes </li></ul><ul><li>Videocassettes </li></ul><ul><li>Microform </li></ul><ul><li>CD-ROM </li></ul><ul><li>Dumb terminals </li></ul><ul><li>Online catalog (worldwide) </li></ul><ul><li>E-books, E-readers, & mobile devices </li></ul><ul><li>E-periodicals </li></ul><ul><li>Full-text databases </li></ul><ul><li>E-journals & E-zines </li></ul><ul><li>Podcasts & RSS feeds </li></ul><ul><li>DVDs </li></ul><ul><li>Computers & Laptops </li></ul><ul><li>Full-text databases </li></ul><ul><li>Streaming Media </li></ul><ul><li>Scanning workstations </li></ul>College of Staten Island Library
    18. 18. <ul><li>F2F Reference </li></ul><ul><li>Telephone Reference </li></ul><ul><li>Articles & Textbooks on Reserves </li></ul><ul><li>ILL articles delivered in print </li></ul><ul><li>Classroom for library instruction </li></ul><ul><li>Display case exhibits </li></ul><ul><li>Media delivered to classroom </li></ul><ul><li>Chat Reference </li></ul><ul><li>Virtual Reference </li></ul><ul><li>Laptops & Calculators on Reserves </li></ul><ul><li>ILL articles delivered via e-mail </li></ul><ul><li>Computer lab for library instruction </li></ul><ul><li>Online exhibits </li></ul><ul><li>Smart classrooms </li></ul>College of Staten Island Library
    19. 19. <ul><li>Physical visits: </li></ul><ul><ul><li>decreased 9.2% from 1994-1998 </li></ul></ul><ul><ul><li>increased 19.6% from 1998-2004 </li></ul></ul><ul><li>Reference transactions decreased 33.5% </li></ul><ul><li>Circulation transactions increased 9.3% </li></ul><ul><li>Inter-Library Loan increased 60% </li></ul><ul><ul><ul><ul><li>(American Library Association Office for Research & Statistics, 2008). </li></ul></ul></ul></ul>College of Staten Island Library
    20. 20. <ul><li>Changes at CSI </li></ul>College of Staten Island Library
    21. 21. <ul><li>8,397 Student FTE </li></ul><ul><ul><li>(11,980 headcount) </li></ul></ul><ul><li>308 Faculty </li></ul><ul><li>9 Associates </li></ul><ul><li>34 Bachelor’s </li></ul><ul><li>10 Master’s </li></ul><ul><li>4 Doctoral </li></ul><ul><ul><li>=57 programs </li></ul></ul><ul><li>9,979 Student FTE </li></ul><ul><ul><li>(13,092 headcount) </li></ul></ul><ul><li>358 Faculty </li></ul><ul><li>6 Associates </li></ul><ul><li>45 Bachelor’s </li></ul><ul><li>15 Master’s </li></ul><ul><li>7 Doctoral </li></ul><ul><ul><li>=73 programs </li></ul></ul>College of Staten Island Library
    22. 22. <ul><li>203,000 books </li></ul><ul><li>NO e-books </li></ul><ul><li>1,400 print journal </li></ul><ul><li>~5000 e-journals </li></ul><ul><li>800 microform titles </li></ul><ul><li>14 electronic resources </li></ul><ul><li>2000 films and videos </li></ul><ul><li>CD-ROM databases </li></ul><ul><li>5,000 sound recordings </li></ul><ul><li>243,000 books </li></ul><ul><li>110,000 e-books </li></ul><ul><li>250 print journal </li></ul><ul><li>44,000 e-journals </li></ul><ul><li>1 microform title </li></ul><ul><li>143 electronic resources </li></ul><ul><li>3,000 DVDs and other new media materials </li></ul><ul><li>5,000 sound recordings </li></ul>College of Staten Island Library
    23. 23. <ul><li>8,397 Student FTE </li></ul><ul><ul><li>(11,980 headcount) </li></ul></ul><ul><li>50,719 nasf </li></ul><ul><li>550 seats </li></ul><ul><li>24 dumb, 27 PC workstations </li></ul><ul><ul><li>(+ 24 in library instruction lab) </li></ul></ul><ul><li>3 network printers </li></ul><ul><li>9,979 Student FTE </li></ul><ul><ul><li>(13,092 headcount) </li></ul></ul><ul><li>50,719 nasf </li></ul><ul><li>674 seats </li></ul><ul><li>66 PC workstations, </li></ul><ul><li>50 Laptops </li></ul><ul><ul><li>(+65 in library instruction labs) </li></ul></ul><ul><li>9 network printers </li></ul>College of Staten Island Library
    24. 24. <ul><li>Considered state-of-the-art equipped with: </li></ul><ul><ul><li>Electronic Theatre for multimedia presentation </li></ul></ul><ul><ul><li>Media Distribution System throughout campus </li></ul></ul><ul><ul><li>Multimedia Lab </li></ul></ul><ul><ul><li>Faculty Center for Excellence in Media & Pedagogy </li></ul></ul>College of Staten Island Library
    25. 25. College of Staten Island Library
    26. 26. College of Staten Island Library
    27. 27. <ul><li>1998 </li></ul><ul><li>2005 </li></ul>College of Staten Island Library
    28. 28. College of Staten Island Library
    29. 29. <ul><li>Impact of Surveys: </li></ul><ul><li>1999 </li></ul><ul><li>2004 </li></ul><ul><li>2009 </li></ul>College of Staten Island Library
    30. 30. College of Staten Island Library
    31. 31. <ul><li>Dominant Comments: </li></ul><ul><ul><li>Faculty ranked the book collection – F </li></ul></ul><ul><ul><li>Students ranked the book collection – C </li></ul></ul><ul><ul><li>Faculty ranked the journal holdings – F </li></ul></ul><ul><ul><li>Students ranked the journal collection – D+ </li></ul></ul><ul><ul><li>Faculty ranked multimedia resources – D- </li></ul></ul><ul><ul><li>Students ranked multimedia resources – C </li></ul></ul>College of Staten Island Library
    32. 32. <ul><li>Library’s response: </li></ul><ul><ul><li>Requested an increase in base budget to build the collection </li></ul></ul><ul><ul><li>Library/Faculty committee restructured to include faculty rep from each department in order to facilitate better communication </li></ul></ul>College of Staten Island Library
    33. 33. <ul><li>Dominant comments </li></ul><ul><ul><li>Faculty ranked the ILL/DD – F </li></ul></ul><ul><ul><li>Students ranked ILL/DD – C- </li></ul></ul><ul><ul><li>Faculty ranked Internet training – D- </li></ul></ul><ul><ul><li>Students ranked Internet training – D+ </li></ul></ul><ul><ul><li>Faculty ranked the orientation programs – D </li></ul></ul><ul><ul><li>Students ranked orientation programs – C </li></ul></ul>College of Staten Island Library
    34. 34. <ul><li>Library’s response </li></ul><ul><ul><li>Revamped workflow in ILL/DD and upgraded equipment </li></ul></ul><ul><ul><li>Implemented workshops for faculty </li></ul></ul><ul><ul><li>Recruited Information Literacy Librarian </li></ul></ul>College of Staten Island Library
    35. 35. <ul><li>Dominant comments </li></ul><ul><ul><li>Faculty ranked sufficient seating – B+ </li></ul></ul><ul><ul><li>Students ranked sufficient seating – C+ </li></ul></ul><ul><ul><li>Faculty ranked comfortable, quiet – A- </li></ul></ul><ul><ul><li>Students ranked comfortable, quiet – C+ </li></ul></ul><ul><ul><li>Faculty ranked late evening/weekend hrs – C/D </li></ul></ul><ul><ul><li>Students ranked late evening/weekend hrs - D-/D- </li></ul></ul>College of Staten Island Library
    36. 36. <ul><li>Library’s response: </li></ul><ul><ul><li>80 seats re-upholstered </li></ul></ul><ul><ul><li>Public safety officers asked to patrol through library </li></ul></ul><ul><ul><li>No funding received to extend hours of service </li></ul></ul>College of Staten Island Library
    37. 37. <ul><li>Dominant comments: </li></ul><ul><ul><li>Faculty ranked full-text journals online – F </li></ul></ul><ul><ul><li>Students ranked full-text journals online – C </li></ul></ul><ul><ul><li>Faculty ranked access to e-databases – F </li></ul></ul><ul><ul><li>Students ranked access to e-databases – C+ </li></ul></ul><ul><ul><li>Faculty ranked sufficient PCs available – F </li></ul></ul><ul><ul><li>Students ranked sufficient PCs available – C </li></ul></ul>College of Staten Island Library
    38. 38. <ul><li>Library’s response: </li></ul><ul><ul><li>Upgraded dumb terminals to PCs </li></ul></ul><ul><ul><li>Entered into CUNY consortia for e-resources </li></ul></ul>College of Staten Island Library
    39. 39. <ul><li>Dominant comments </li></ul><ul><ul><li>Faculty ranked knowledgeable staff – B </li></ul></ul><ul><ul><li>Students ranked knowledgeable staff – B </li></ul></ul><ul><ul><li>Faculty ranked courteous – B- </li></ul></ul><ul><ul><li>Students ranked courteous staff – B </li></ul></ul><ul><ul><li>Faculty ranked teach about info resources – B </li></ul></ul><ul><ul><li>Students ranked teach about info resources – B+ </li></ul></ul>College of Staten Island Library
    40. 40. <ul><li>Library’s response: </li></ul><ul><ul><li>Continued to encourage library faculty and staff to seek professional development activities </li></ul></ul><ul><ul><li>Introduced in-service peer-to-peer training & sensitivity training for all staff </li></ul></ul>College of Staten Island Library
    41. 41. <ul><li>LibQual+, a survey tool developed by the Association of College and Research Libraries (ACRL) to assess user’s opinions of the quality of service in academic libraries. </li></ul>College of Staten Island Library
    42. 42. College of Staten Island Library
    43. 43. <ul><li>Dominant comments: </li></ul><ul><ul><li>66% interested in the electronic collections and training for access to the e-collections </li></ul></ul><ul><ul><li>30% concerned about the print collection </li></ul></ul>College of Staten Island Library
    44. 44. <ul><li>Library’s response: </li></ul><ul><ul><li>Targeted collection development to meet the needs of the curriculum </li></ul></ul><ul><ul><li>Increased resource sharing efforts with other CUNY libraries </li></ul></ul><ul><ul><li>Upgraded ILL/DD service </li></ul></ul><ul><ul><li>Created at Digital Library Learning Lab </li></ul></ul><ul><ul><li>Expanded Library instruction into Gen Ed and Majors </li></ul></ul>College of Staten Island Library
    45. 45. College of Staten Island Library
    46. 46. 223 269 247 268 College of Staten Island Library
    47. 47. <ul><li>Dominant comments: </li></ul><ul><ul><li>57% praised the “extremely helpful,” diligent” staff, along with 9% who expressed dissatisfaction with staff </li></ul></ul><ul><ul><li>10% commented on the excellent library instruction services </li></ul></ul><ul><ul><li>19% were concerned with library hours </li></ul></ul>College of Staten Island Library
    48. 48. <ul><li>Library’s response: </li></ul><ul><ul><li>Extended evening and weekend hours during the last 3 weeks of the semester. </li></ul></ul><ul><ul><li>Expanded in-service professional development to include adjunct faculty </li></ul></ul><ul><ul><li>Cross-training for support-staff </li></ul></ul>College of Staten Island Library
    49. 49. <ul><li>Dominant comments: </li></ul><ul><ul><li>68.8% expressed dissatisfaction with noise level, cell phone use, worn furniture, poor lighting, and presence of food </li></ul></ul><ul><ul><li>15% expressed positive comments about experience in this “fine library for a four-year college.” </li></ul></ul>College of Staten Island Library
    50. 50. <ul><li>Library’s response: </li></ul><ul><ul><li>Established noise level/study zones </li></ul></ul><ul><ul><li>Acquired Aeron chairs & replaced 1 st fl study chairs </li></ul></ul><ul><ul><li>Created study group rooms </li></ul></ul><ul><ul><li>Increased signage re: cell phone use & food </li></ul></ul><ul><ul><li>Replaced lamps on all study tables </li></ul></ul><ul><ul><li>Public safety officer stationed on 3 rd floor (8hrs) </li></ul></ul>College of Staten Island Library
    51. 51. College of Staten Island Library
    52. 52. College of Staten Island Library
    53. 53. College of Staten Island Library
    54. 54. College of Staten Island Library
    55. 55. <ul><li>Dominant Comments: </li></ul><ul><ul><li>62.5% requested access to more computers and printers </li></ul></ul><ul><ul><li>20% appreciated CELT, but requested more “technical training workshops” </li></ul></ul><ul><ul><li>17.5% appalled with “frequent disrepair” of PCs, printers, copiers, and microform machines. </li></ul></ul>College of Staten Island Library
    56. 56. <ul><li>Library’s response: </li></ul><ul><ul><li>Increased staffing in CELT with CLT to assist with one-on-one trainings </li></ul></ul><ul><ul><li>Hired a second CLT as Systems Manager to maintain PCs and peripherals </li></ul></ul><ul><ul><li>Created the Document Center – rent laptops, etc. </li></ul></ul><ul><ul><li>Upgraded PCs, added 16 PCs, 11 laptops and 2 printers </li></ul></ul><ul><ul><li>Changed Copy service contract </li></ul></ul>College of Staten Island Library
    57. 57. College of Staten Island Library
    58. 58. College of Staten Island Library
    59. 59. <ul><li>Dominant comments: </li></ul><ul><ul><li>36% would like more books/e-books </li></ul></ul><ul><ul><li>21% asked for more databases and research resources </li></ul></ul><ul><ul><li>18% specifically asked for textbooks </li></ul></ul>College of Staten Island Library
    60. 60. <ul><li>Library’s proposed response </li></ul><ul><ul><li>Currently investigating appropriate e-books & e-textbooks for purchase </li></ul></ul><ul><ul><li>Advocate for additional funding to purchase more research databases and resources </li></ul></ul><ul><ul><li>Hope that CUNY continues to fund the Textbook Initiative </li></ul></ul>College of Staten Island Library
    61. 61. <ul><li>Dominant comments: </li></ul><ul><ul><li>15% compliments for librarians & staff, and 8% better service </li></ul></ul><ul><ul><li>15% requests for longer loan periods for books </li></ul></ul><ul><ul><li>10% requests for training workshops on research databases </li></ul></ul>College of Staten Island Library
    62. 62. <ul><li>Library’s proposed response: </li></ul><ul><ul><li>Will consider extending loan periods </li></ul></ul><ul><ul><li>Request additional staff to institutionalize training workshops </li></ul></ul><ul><ul><ul><ul><li>successful faculty workshops during 2010 Winter Intersession </li></ul></ul></ul></ul><ul><ul><li>Integrating “Chat” into general reference services </li></ul></ul>College of Staten Island Library
    63. 63. <ul><li>Dominant Comments </li></ul><ul><ul><li>22% complained about noise, especially the 3 rd floor </li></ul></ul><ul><ul><li>22% need longer hours of service </li></ul></ul><ul><ul><li>16% would like more comfortable seats </li></ul></ul><ul><ul><li>10% asked for more study spaces </li></ul></ul><ul><ul><li>5% requested more bathrooms (none on 3 rd fl) </li></ul></ul>College of Staten Island Library
    64. 64. <ul><li>Library’s proposed response </li></ul><ul><ul><li>Will investigate noise complaints on the 3 rd fl – silent zone </li></ul></ul><ul><ul><li>Will consider additional hours </li></ul></ul><ul><ul><ul><li>currently monitoring extended hrs of 11+ as of September 2009 </li></ul></ul></ul><ul><ul><li>Study group rooms on 2 nd fl under construction this summer </li></ul></ul><ul><ul><li>Additional 100 chairs to arrive April 16, 2010 </li></ul></ul>College of Staten Island Library
    65. 65. <ul><li>Dominant comments: </li></ul><ul><ul><li>40% asked for “more computers” </li></ul></ul><ul><ul><li>14% stated “block FaceBook,” “MySpace,” and “games” </li></ul></ul><ul><ul><li>13% wanted more outlets and better wireless access </li></ul></ul><ul><ul><li>9% asked for more laptops and access to more laptop printers </li></ul></ul>College of Staten Island Library
    66. 66. <ul><li>Library’s proposed response: </li></ul><ul><ul><li>Plans to increase number of PC workstations </li></ul></ul><ul><ul><ul><li>20 (April 16) </li></ul></ul></ul><ul><ul><ul><li>30 (summer 2010) </li></ul></ul></ul><ul><ul><ul><li>25 laptops added Dec 2009 </li></ul></ul></ul><ul><ul><li>Wireless was boosted by 20 access points during winter Intersession </li></ul></ul><ul><ul><ul><ul><li>No complaints since!! </li></ul></ul></ul></ul><ul><ul><li>Increased signage re: use of PCs for “research only” </li></ul></ul>College of Staten Island Library
    67. 67. 2004 2009 College of Staten Island Library
    68. 68. College of Staten Island Library
    69. 69. <ul><li> Have we made any Progress? </li></ul>College of Staten Island Library
    70. 70. <ul><li>Did the library’s responses make a difference? </li></ul><ul><ul><li>Library is a much more welcoming place - physical visits are at a record high </li></ul></ul><ul><ul><li>Due to the concerted collection development (i.e. faculty and librarians), satisfaction with the various collections has increased – evidenced in 71% in Circulation statistics over the past 2 years </li></ul></ul><ul><ul><li>Inter-Library Loan requests for articles continue to climb, primarily for esoteric materials from Canada, New Zealand, Australia, and China. </li></ul></ul>College of Staten Island Library
    71. 71. <ul><li>Did the library’s responses make a difference? </li></ul><ul><ul><li>Reference activities via chat and e-mail are on the rise </li></ul></ul><ul><ul><li>Silent floor is a success, however it needs the presence of public safety at all hours that the Library is open </li></ul></ul><ul><ul><li>Faculty and staff continue to get high praise from students and faculty </li></ul></ul>College of Staten Island Library
    72. 72. <ul><li>On-going assessment </li></ul><ul><li>More to learn from analyzing the 2009 survey data </li></ul><ul><li>Support CSI’s new mission and vision </li></ul><ul><ul><li>Plan for more resources to support new graduate programs </li></ul></ul><ul><ul><li>Plan for services for future residence hall students </li></ul></ul><ul><li>Keep benchmarks in sight, i.e. CUNY senior colleges and peer institutions </li></ul>College of Staten Island Library
    73. 73. <ul><li>Exploring new ways of providing information literacy instruction </li></ul><ul><li>Continue to expand the book & digital collections </li></ul><ul><li>K-12 Curriculum space – 2 nd Fl West </li></ul><ul><li>5 additional study group rooms </li></ul><ul><li>50 more PCs by year end </li></ul><ul><li>Master Plan promises expansion to 85,000 nasf </li></ul><ul><li>Integrating Interdisciplinary Research as an elective in the MALS program </li></ul>College of Staten Island Library
    74. 74. <ul><li>… continue to think outside the box </li></ul>College of Staten Island Library