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Will Kelly Senior Technical Writer | Content Strategist | Content Manager | Cloud | SaaS | Mobile


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Will Kelly is a technical writer living and working in the Washington, DC area. After years of contracting, he returned to a full-time corporate job in 2016. He writes thought leadership about the cloud, enterprise mobility, and cybersecurity. Will has written for Samsung Business Insights, Tom's IT Pro, TechBeacon, CNET TechRepublic, and other sites. Earlier in his career, he wrote technical documentation for end users, developers, and operations teams. His current areas of interest include multi-cloud solutions, mobile security, and managed services. Follow Will on Twitter: @willkelly.

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Will Kelly Senior Technical Writer | Content Strategist | Content Manager | Cloud | SaaS | Mobile

  1. 1. Will Kelly Resume Page 1 Will Kelly Senior Technical Writer & Content Strategist 703.629.5522 (mobile) Washington, DC/Northern Virginia area | @willkelly Professional Summary • Senior technical writer and content strategist with thought leadership content, marketing collateral, technical documentation, and online help development experience • Mentor and coach with experience teaching content development, content management, and knowledge management best practices to technical staff • Published writer on enterprise mobility, BYOD, cloud computing, and related technology topics • Microsoft SharePoint and Atlassian Confluence power user Career Highlights 10/16 to Present Senior Technical Writer, Digital Consulting & Solutions, General Dynamics IT, Falls Church, VA (Formerly CSRA) • Contribute to the development of GDIT standard solutions and go to market strategies for cloud management and cloud migration targeting the public sector. • Collaborate with senior solution architects and management to develop technical collateral about the company’s cloud computing, managed services, data & analytics, artificial intelligence, cybersecurity, and enterprise information technology solutions and offerings. • Serve as an advisor and coach to solutions architects and management on content development, storytelling, and content strategy. • Support RFP and business development requirements for white papers and other collateral. • Work with corporate marketing manager to grow and mature a marketing collateral library. • Collaborated with the director of cloud services and senior solution architects after the GDIT acquisition of CSRA to develop collateral that describes the newly combined company’s cloud computing services and offerings. • Created a white paper and collateral development framework and adjusted the framework iteratively to support strategy and organizational changes. • Spearheaded an initiative to use Microsoft SharePoint for content management and team collaboration. • Introduced Trello for managing content development and other internal projects. 03/09 to Present Freelance Technical Writer, Will Kelly Writes, Springfield, VA Time includes stints as a full-time and part-time freelancer. Selected projects include: • Contributor to DevOps Agenda and later (TechTarget) writing about DevOps and compliance. • Analyst for Studio B Productions writing about cloud computing and security. • Previous contributor to IBM Mobile Business Insights writing about enterprise mobility, BYOD, and mobile security (Site no longer publishing). • Previous contributor to Samsung Business Insights writing about enterprise mobility, mobile security, and the cloud. • Previous contributor to TechBeacon, an HPE initiative, writing about enterprise mobility.
  2. 2. Will Kelly Resume Page 2 • Collaborated with NetApp product marketing and technical staff on developing product-focused and thought leadership content about IoT, security, and enterprise storage (Part-time remote contract through Clarity Consultants, 09/2015 to 07/2016). • Contributed articles to Network World about mobile security and IoT. • Wrote articles about enterprise mobility, BYOD, mobile security, big data & analytics, IoT security, collaboration platforms, and Office 365 for CNET TechRepublic. 06/15 to 05/16 Change Management & Outreach Consultant, SiloSmashers, Springfield, VA • Provided content strategy consulting support to the Integrated Award Environment (IAE) outreach and stakeholder management communications efforts supporting a major General Services Administration (GSA) cloud initiative. • Developed the first IAE communications team style guide. • Established the IAE’s first training video development strategy. • Served as a subject matter resource for IAE communications team members about SaaS, IaaS, PaaS, cloud, Agile development, and DevOps topics. 12/14 to 05/15 Contract Technical Writer, The Washington Post, Washington, DC (On contract through Project One) • Spearheaded an initiative to increase the use of Atlassian Confluence for document management • Developed an Agile framework for creating and managing internal and external technical documentation using Atlassian Confluence and custom templates. • Collaborated with a product manager and developers to plan and write PageBuilder for Front End Developers, PageBuilder for Back End Developers, and PageBuilder for the Newsroom guides. 09/13 to 11/14 Contract Technical Writer, Lookingglass Cyber Solutions, Baltimore, MD (On contract through The ACI Group) • Developed the company’s first formal documentation plan. • Developed the company’s first HTML5-based help system for ScoutPlatform, a Cyber Knowledge- Based Threat Intelligence System. • Updated and revised the ScoutPlatform User Guide and ScoutVision Administrator Guide for ScoutVision. • Researched and evaluated online help authoring applications in support of moving product documentation online. • Developed and delivered a strategy for moving user and administration documentation from Microsoft Word/Adobe Portable Document File (PDF) to MadCap Flare. 08/09 to 09/12 Technical Writer/Editor, The Centech Group, Lorton, VA • Provided internal consulting support to the Border Enforcement Management Systems (BEMS) training team at United States Customs and Border Protection (CBP) in the areas of technical writing, online help development, document development, MS Word template development, MS Word document troubleshooting, technical editing, document peer reviews, style guides, and SharePoint document management. • Spearheaded an initiative to use Microsoft SharePoint-based workflows to manage client documentation reviews. • Supported the Technology Training Support Program (TTSP) Quality Assurance (QA) team as a technical editor and Word template developer. The templates reduced document development time by 15% and increased document readability.
  3. 3. Will Kelly Resume Page 3 10/06 to 10/08 Consulting Senior Technical Writer/Analyst, NeuStar, Inc., Sterling, VA (Independent Contract) • Collaborated with senior developers and systems architects on the SDLC documentation for SIP-IX, a network-to-network peering management system. • Developed internal and external technical documentation for PathFinder, a service for the GSMA that enables IP interoperability between European mobile phone carriers by translating telephone numbers to IP-based addresses. • Wrote product and services descriptions distributed to the NeuStar sales team and senior management about PathFinder. • Provided project management consulting support to NeuStar Advanced Services in the areas of project scheduling, resource pooling, and project reporting. • Collaborated with an Advanced Services development team to improve the SRS (Software Requirements Specification) development process to improve services and project plan development. • Collaborated with senior developers on software architecture and API documentation. Industry Thought Leadership • Regularly quoted as an industry influencer in vendor sponsored articles about cloud computing, digital workspaces, digital transformation, and other emerging technology trends. • Participant in the #IDGTECHTalk Twitter chats – weekly sponsored online chats – discussing technology industry topics with CxOs, VPs, technology writers, and other industry influencers. Previous sponsors include Pure Storage, HPE , BMC, and Cisco. Keywords Senior Technical Writer. Content Marketing Writer. Content Development Manager. Content Marketing Manager. Product Marketing. Content Strategy. Content Management. Knowledge Management. White Papers. Fact Sheets. Marketing Collateral. Web Content. Technical Presentations. Roadmap Presentations. Solutions Documentation. Online Help. Getting Started Guides. User Guides. Administrator Guides. Operations Guides. Installation Guides. Atlassian Confluence. SharePoint Online. Education B.S., English, Frostburg State University, Frostburg, Maryland