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Amy Binns
University of Central Lancashire
Cyber Hate and Bullying Conference
Don’t Feed the Trolls: Challenges
and responses of online behaviour
Research Background
 Don’t Feed the Trolls!
 Managing difficult behaviour on magazines’
websites
 Facebook’s Ugly Sisters
 Abuse and Anonymity on Ask.fm and Formspring
 Twitter City and Facebook Village
 Teenage girls’ personas and experiences influenced
by choice architecture in social networking sites
 Fair Game?
 Journalists’ experiences of online abuse
Some common threads....
 Anonymity is always an issue
 Deindividuation reduces responsibility
 Virtual vs reality
 Easy to treat as a game
 Not all sites are the same
 Look at happy places for best practice
 Design out abuse triggers
A word about Ask.fm
 Allows importing of offline contacts through
Facebook friends etc.
 Allows anonymous questioning of offline friends.
 The evil twist
 Questions aren’t public on your profile until you reply,
but....
 You can’t reply privately, only publicly.
 This leads to escalating abuse and a strong streak of
victim blaming.
Anonymity and Deindividuation
 Anonymity is discursive not binary
 Anonymity can be default or opt-in
 Online disinhibition can be valuable in a
supportive environment
 But such places are targets for pure trolling
Virtual vs reality
 “Ordinary” users don’t experience being online
ordinarily as “real”.
 This is partly positive – young people feel more
confident.
 But they experience abuse as real.
 They are strongly judgemental about fake
behaviour.
Not all sites are the same
 For teenage girls, Twitter is happier than
Facebook or Ask.fm (but my instinct is instagram
is better)
 Quora and Vimeo are supremely happy in a
grown-up way
 Actively managed sites are expensive but
valuable
 Designing out abuse triggers may have a
commercial cost
Discussion questions
 Much of my research has been about girls and
women. Do we know where the problems are for
men?
 Do we know of any really happy or disastrous
sites?
 Can we think of ways to make online feel real?

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Cyberhate Workshop: Don't Feed the Trolls by Amy Binns

  • 1. Amy Binns University of Central Lancashire Cyber Hate and Bullying Conference Don’t Feed the Trolls: Challenges and responses of online behaviour
  • 2. Research Background  Don’t Feed the Trolls!  Managing difficult behaviour on magazines’ websites  Facebook’s Ugly Sisters  Abuse and Anonymity on Ask.fm and Formspring  Twitter City and Facebook Village  Teenage girls’ personas and experiences influenced by choice architecture in social networking sites  Fair Game?  Journalists’ experiences of online abuse
  • 3. Some common threads....  Anonymity is always an issue  Deindividuation reduces responsibility  Virtual vs reality  Easy to treat as a game  Not all sites are the same  Look at happy places for best practice  Design out abuse triggers
  • 4. A word about Ask.fm  Allows importing of offline contacts through Facebook friends etc.  Allows anonymous questioning of offline friends.  The evil twist  Questions aren’t public on your profile until you reply, but....  You can’t reply privately, only publicly.  This leads to escalating abuse and a strong streak of victim blaming.
  • 5. Anonymity and Deindividuation  Anonymity is discursive not binary  Anonymity can be default or opt-in  Online disinhibition can be valuable in a supportive environment  But such places are targets for pure trolling
  • 6. Virtual vs reality  “Ordinary” users don’t experience being online ordinarily as “real”.  This is partly positive – young people feel more confident.  But they experience abuse as real.  They are strongly judgemental about fake behaviour.
  • 7. Not all sites are the same  For teenage girls, Twitter is happier than Facebook or Ask.fm (but my instinct is instagram is better)  Quora and Vimeo are supremely happy in a grown-up way  Actively managed sites are expensive but valuable  Designing out abuse triggers may have a commercial cost
  • 8. Discussion questions  Much of my research has been about girls and women. Do we know where the problems are for men?  Do we know of any really happy or disastrous sites?  Can we think of ways to make online feel real?