William Cox MBA, QPM, CSM, PMP, CPHIMS resume for PMO, PPM & Governance SME
Page 1 of 5 William Cox MBA, QPM, CSM, PMP, CPHIMS
William Cox MBA, QPM, CSM, PMP, CPHIMS
Alpharetta, GA ~ 404-992-1713
SUMMARY OF QUALIFICATIONS
VP EPMO & Service Delivery, Senior Global Director EPMO & SDO, Director IPMO, VP Solutions,
Practice Director, MBA, CSM, QPM, PMP, PMOC, OPM3, CPHIMS (Certified Professional Health
Information Management Systems)
Combining academics within the PM discipline as a "PMP" (Project Management Professional), "CSM"
(Certified SCRUM Master), and "QPM" (Certified Quantum Portfolio Manager) with robust real word
experience, I am acknowledged by domain peers to be a “SME” (subject matter expert) and thought leader
within EPM, PPM, PMO, OPM3, and Organizational Change Management/Transformation communities.
Coupling and leveraging experience as a PPM Professional Services Practice Director and EPMO Director
of Global Service Delivery, I have successfully designed and directed PPM organizations that delivered
$100M+ USD per month in PM and related services. Moreover, a proven accomplished practitioner in PMO
Rescue & Recovery Best Practices.
With respect to Internal and External Customer Service Delivery, EPMO, PMO, EPM, and PPM, I possess
domestic and international experience. Domestic experience includes both the public and private sectors,
and my international experience is on a global scale. Moreover, I am experienced in leading diverse project
teams sited in multiple countries and on multiple continents
PMO & PPM SUBJECT MATTER EXPERTISE
Project Portfolio Management PPM Strategy and Business Alignment
Portfolio Investment / Demand
PMO Adoption - Transformation and
Organizational Change Management
Resource Management | Capacity
Project Portfolio Management Reporting /
Exec Reporting; Balanced Scorecards
Performance Management PMO Quality Assurance
PMO Design, Assessment & Maturation Project, IT, and Enterprise Governance
PMO Leadership & Coaching Program Management Rescue, Recovery,
& DeliveryPMO Rescue & Recovery
BUSINESS ARCHITECTURE / OPERATIONAL EXCELLENCE
Business Strategic Planning Agile, Lean, & 6 Sigma Processes
Business Capabilities Internal Controls, Operating Models
Business Process Design Organizational Design
Healthcare; CMS, Hospitals, & Alliances Financial Services, Banking, Insurance
Federal, State, and Local Governments Transportation and Shipping
Page 2 of 5 William Cox MBA, QPM, CSM, PMP, CPHIMS
JAD Sessions Network Architecture; Infrastructure
Requirements Elicitation; IT & Business
Vendor & Contract Mgmt; Off-shore
Software Development Processes; Full
SDLC – Ideation through Delivery
QA & QC Process Routing & Switching
Jirah, Phoenix, AZ 4/2013 – Present
Regional Professional Services Organization founded in 1990 who has recovered 100+ programs totaling
$5B+ and designed and implemented more than 60 PMOs.
(Interim) Executive Director PPM, PMO, & Program Recovery Practice
Driving the expansion of consulting service line to include Portfolio Management Implementation
and Optimization. Refocusing PMO consulting service from an IT solution to an EPMO &
Governance solution that drives strategic value with a measurable ROI.
Mountain States Health Alliance, Johnson City, TN 2/2013 – 4/2013
A Regional healthcare system with 15 hospitals and 60 clinics serving 29 counties in 4 states.
Corporate Director IS PMO (Contract W2)
Re-launched IS PMO. Designed PMO resourcing model to create structure leverage, redefined
roles and responsibilities, PMO governance model and ITGC charter, project management
framework, and created the PMO Maturation Roadmap. Redesigned the IS RFI/RFP process and
PMO vendor in-take process.
Designed in-take process for partnering with Quillen School of Medicine on academic projects and
training initiatives; hosted and co-sponsored by Johnson City Medical Center, a training hospital in
partnership with Quillen Medical School and located on an adjoining campus.
The Intersect Group, Atlanta, GA 6/2012 – 9/2012
North American Consulting Firm ranked as one of the top 500 fastest growing in the United States.
Senior Principal Consultant (Contract W2)
MCIC Vermont (Shareholders are consortium of Ivy League Medical Schools led by Johns Hopkins)
- The effort consisted of designing an Enterprise Governance Model, developing a PMO framework
and implementation roadmap predicated on PPM Best Practices and the recovery of the All
Children's Hospital Integration Project chartered to integrate All Children's Hospital into Johns
Hopkins Healthcare System. Designed and utilized an integrated enterprise transformation
workplan utilizing proven Organizational Change Management and Transformation Best Practices
to facilitate adoption and drive sustainment. Trained and mentored PMO Director & COO in PPM
Best Practices. Designed roadmap to amalgamate PMO into rolling 12 month component of 5 year
Pcubed, Global HQ London, United Kingdom & NAM HQ Ann Arbor, MI 2/2012 – 1/2013
A worldwide consulting organization who has successfully delivered over $40 Billion of client projects and is
a recognized globally for portfolio, program and project management technique.
Principal Senior Engagement Manager PPM & Healthcare (Professional Services Contract 1099)
Mountain States Health Alliance (Regional healthcare system with 13 hospitals) - On time & under
budget implementation of Portfolio Management and Optimization. Developed In-take & Portfolio
Governance process with off cycle force-in, strategic drivers & metrics, business cases developed
for all carryover & proposed projects, strategic alignment process with scenario options, balanced
scorecards, and NPV with capital allocation and operational budgets. Established IT Governance
Committee designed an implementation roadmap to develop an Enterprise Governance Committee
with an EPMO framework built on PPM and operational Best Practices. Mentored COO, CMO, and
CIO on guiding execution and sustainment efforts and transformation. Rescued CMS Waiver 1115
discovery & assessment effort by creating, selecting, and leading Waiver 1115 Steering Committee.
SoftServe Inc., Global HQ Lviv, Ukraine & NAM HQ Ft Myers, FL 9/2010 – 5/2011
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Global Outsourcing, Professional Services and Technology Consulting Firm. Strategic partner to Global
1,000 companies, a sampling includes: Henry Schein, Cleveland Clinic, GE Healthcare, Avery, Clarient Inc.,
Amgen, AllScripts, Siemens Healthcare, Cisco, SunBev, VTB Factoring, HP, Microsoft, NewsCorp, Verizon,
Dell, Johnson & Johnson, Catholic Healthcare East & West, Berkshire Hathaway, Ace Group.
Vice President Solutions
Direct report to EVP North America. Evaluated company core competencies, identified, crafted, and
packaged strategic and value add consulting solutions. Authored and executed successful transformation
plan to transitioning company from a transactional based sales company to one utilizing a consultative and
strategic approach for account management, solutions, consulting, and professional services.
Increased Solutions revenue by 65%+ by assessing and realigning core competencies;
Re-designed PMO and global delivery structure to deliver a larger more complex portfolio of service
offerings. Initiatives encompassed global EPMO and regional PMO framework, 6 Sigma Office
initiative, and ITIL V3 initiative, dashboards with accountability and success metrics;
Created Services ROI methodology that enabled reprioritization and retirement of 9 unprofitable
Theos Enterprises / Papageorgiou Foundation, Athens, Greece 9/2008 – 9/2010
Theos an international holding company focused on shipping, manufacturing, communications networks.
Papageorgiou Foundation funded and managed by Theos Enterprises; focused on global missions
Vice President, EPMO & Service Delivery
Increased Service Delivery revenue 25% in Americas and strategic partner revenue by 37%;
Designed and implemented PMO that increased capacity by 50% +/-, and reduced operational
expenses 12% by utilizing targeted Agile Best Practices; COBIT 4.1, PMI, Lean Six Sigma;
Leveraging PMO instituted Enterprise Governance and guided ITIL framework implementation.
P3 Partners L.L.C. Roswell, GA 3/2005 – 9/2008
Professional Services Firm, $13.89M Annual Revenue; Commercial, Federal, State, & Local governments.
Practice Focus: PM O – Implementation, Maturation, Optimization & Rescue, PPM, EPM, Program
Management & Recovery, Methodologies with Balanced Scorecards, Transformation/Organizational Change
Management, and Strategy.
SR Partner and Managing Director
Negotiated $59M of cost reductions for Department of Homeland Security’s Managed Services
Facilitated a 44% reduction in administrative project delays for Department of Homeland Security
by designing and implementing an “EPMO” (Enterprise Program Management Office) spanning its
23 federal agencies utilizing COBIT and PMI Best Practices;
Rescued and recovered 6 strategic programs under Presidential and Congressional Mandate;
Directed Information Sharing Act’s strategy component, a strategic initiative under Presidential
Mandate requiring the facilitation and measurable outcomes of information sharing between ODNI,
CIA, FBI, DHS, ICE, Marshals, and ATF. Direct reports to DHS Secretary Michael Chertoff and
TSA Administrator Edmund S.”Kip” Hawley.
Directed Air Force Research Laboratory Enterprise Program Office Transformation and Maturation
Initiative. The EPMO oversaw 4,500+ programs including all R&D programs for US Air and Space
totaling $55B. The effort included but was not limited to redesign of internal controls utilizing COBIT
3.X, Enterprise and IT Governance Framework redesign, CA Clarity full suite implementation, full
SDLC redesign, Agile PM methods evaluated and strategically integrated, Portfolio Management
methodology redesign with scenario planning enhancements and comprehensive dashboards,
demand management and capacity planning methodology refresh, and operational processes
Directed 30+ CA Clarity PPM & IT Governance Tool implementations with value-add EPM, PPM,
and PMO consulting services. Sampling of client engagements: Wal-mart, T Rowe Price, GA Board
of Regents, T-Mobile, Royal St George Bank, AutoZone, CompuCredit, Credit Logistics, Saks,
Atlanta Public Schools, State of VA DMV, Centralized Medicaid Services, HCA, Eastman Chemical,
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Premier Logic, Atlanta, GA 12/2003 – 3/2005
Professional Services Firm with regional offices in the Southeast, Northeast, West, and Mid-West
Vice President, Practice Director
Chief Adviser to President and CEO. Developed and implement a strategy to transform the business from a
software development company into a professional services organization focusing on PMO, EPM, PPM, and
Program Management & Recovery.
Executed Business Transformation including redesign of PMO and Service Delivery;
Rescued $1.8M EPMO standup engagement that included PM and Governance tools engagement;
Implemented PMO Contracting Office resulting in a 50% increase in capacity to respond to RFP
Successfully increased billing rates by 70%;
Reduced operating expenses by 35% by through proven Best Practices in Structure Leverage and
a Cost Reduction and Avoidance Plan.
The Home Depot, Atlanta, GA 2/2003 – 11/2003
World’s Largest Home Improvement Retailer.
Director IPMO (Initiative Program Management Office)
Directed Initiative Program Management Office with 109 large projects, 50 + medium size projects, and 125
small projects with budgets totaling $110M+. Portfolios consisted of:
Logistics, Security, Workgroup Engineering, Network Engineering, Server, Application Services,
Online Services, Information Services Management.
Designed roadmap for CIO Office to leverage THD 6 Sigma methodology across IT with a project
first year enterprise savings of $82M;
Rescued 2 strategic enterprise level initiatives;
Developed analytics and governance to greatly reduced unauthorized project work;
Lead development of Portfolio Management framework for CIO Office to align IT initiatives with
FRANCE TELECOM / EQUANT / GLOBAL ONE (merger), Atlanta, GA 12/2000 – 2/2002
Telecom service provider, world’s largest IP network spanning 200+ countries.
Senior Global Director EPMO & Service Delivery
Designed, implemented, and directed Global EPMO that delivered $110M per month in technical
projects, and lead Service Delivery transformation initiative; 375+ TPMs & 43 BPMs on 4 continents.
Increased service delivery capacity by 22% and annualized cost efficiencies of $15M through
reorganization and designing innovative PMCOE delivery structure utilizing PPM Best Practices;
Created one global service delivery processes for the 4 merging companies; elimination of
redundancies saving $175M;
Executed program rescue on company’s largest U.S. account eliminating $500,000+ per month in
Service Level Agreement penalties, expanded consulting footprint by $800,000 per month.
Implemented Governance with Organizational Change Management component that increased
project management effectiveness by 20+ % increase in CSAT scores and reduced project cost
overruns by 15%.
Interland Corporation, Atlanta, GA 7/2000 – 12/2000
International web hosting company with 500,000+ web sites hosted.
SR Director PMO, Hosting & Operations
CheckFree, Norcross, GA 3/1999 – 7/2000
The leading provider of financial ecommerce services, software and related products.
Network Operations / Senior Strategic Initiatives Program Manager
Technical Consulting Services “TCS”, Chicago, IL 1993 - 1999
Project Management and technical consulting firm targeting financial institutions.
Principal Consultant / Senior Engagement Director
Page 5 of 5 William Cox MBA, QPM, CSM, PMP, CPHIMS
NYSE FIRMS; PaineWebber, Prudential-Bache, Bear Stearns, Johnson Lane Securities, 1982 – 1993
NASD Series 3, 7, 8, 63, & 65 licenses.
Financial Advisor, Quantum Portfolio Manager, VP Branch Manager, VP Regional Director.
B.A Rochville Cum Laude 1981; M.B.A Rochville Cum Laude 1995; CBOT, CBOE Trading
CPHIMS (Certified Professional Health Information Management Systems), PMOC, PMP, CSM (Certified
SCRUM Master), OPM3, CCNA, CCDA, MCSE+I, MCT, CCNP, CFA, 6 Sigma Green Belt; Six Sigma Black
Belt (written passed w/pending certified project); QPM Quantum Portfolio Manager, Certified Clarity PM
Consultant, and Certified Clarity Functional Consultant. CobiT v5 (pending approval to sit for exam).