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Introduction to Kanban for Creative Agencies

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  2. v Who are we? WILL EVANS Director of UX Design The Library Corporation @semanticwill Who I Am
  3. v Let’s start with an exercise!
  4. v Which is timeboxed
  5. v You have 5 minutes •  Write down everything that you are working on (or need to be working on) on a post-it •  ALL CAPS •  One item per post-it
  6. v Draw Personal Kanban TO DO DOING DONE
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  10. v What is a Kanban? “A Card (or traditionally, a Kanban), is a symbolic token representing a unit of effort, either to be completed or in the process of being completed.” - Jabe Bloom
  11. v A Pull System TODO DOING DONE Boundary Jabe Bloom, “The Moment of Pull” Future PastPresent
  12. v Why Lord? Why?
  13. v How can Kanban help? •  Where are we now? •  Who is working on what? •  What should I be doing? •  What should I not be doing? Is it hard for every person in your organization to answer these questions:
  14. v 5 Basic Principles •  Visualize your workflow •  Limit your work-in-progress (WIP) •  Make policies explicit •  Measure your flow •  Model process improvement
  15. v Visualize Workflow
  16. v Management Interaction Gap
  17. v Inference Ladder
  18. v Why Limit Your WIP? WIP (work-in-progress) is the proverbial “balls in the air you are juggling.” The more balls in the air, the harder it is to concentrate; attention to detail suffers; quality goes down; shit goes undone; you feel bad; work becomes overwhelming and unpleasant.
  19. v David Anderson, “WIP Limits are for Adults, Too!”
  20. v Typical Multi-tasking
  21. v Shorter Cycle Time
  22. v More Value & Throughput
  23. v Minimize TOTAL Cycle Time
  24. v Minimize TOTAL Cycle Time
  25. v 10 Reasons to Limit Your WIP Jim Benson “Why Limit Your WIP: A PK Flow Series”
  26. v Simple Kanban TO DO DOING (3) DONE Options Constraint Chris Matts & Olav Maassen, “Real Options Underlie Agile Practices”
  27. v WIP Limits TO DO DOING (3) DONE Forces conversation
  28. v Measure & Manage Flow Lead Time Cycle Time
  29. v Small Batches & Cycles Reduce Risk
  30. v Backlog To Do Doing (3) Testing (3) Done WIP Limit Explicit Policy Make Policies Explicit
  31. v Model Process Improvement Value Stream Mapping: A graphical representation of the flow of work involved in turning an idea into a product consumed by a customer Request Approve Requirements Signoff Research Design Build Test Deploy Delay Customer Delay
  32. v Incremental Improvement •  Review bottlenecks •  Pair to increase flow •  Adjust WIP Limits •  Suggest improvements •  Measure Lead Time & Cycle Time •  Perform experiments •  Track results with metrics
  33. v Real World Examples
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  37. v Challenges & Observations Walk the Gemba > Walking up the inference ladder Make the board work for you & your team •  Start with your existing process •  There is no “One True Board!” Keeping the value stream filled Pull is a mindset! Beware of “Infinite WIP” Recognize the true cost of context switching
  38. v Further Reading Start here Then Advanced
  39. v THANKS! WILL EVANS @semanticwill