Guerilla Usability in Government


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A presentation by a trio of developers on how to get usability done by hook or by crook in a large and slow moving environment. Getting people on your side, maintaining interest, and aiming for outcomes that produce stability.

William Donovan is an extroverted usability expert who channels Chuck from, well, Chuck.

Ceredwyn Ealanta is a graphic designer and web developer, and if she was a Timelord, she would definitely be Matt Smith.

Stefan Willoughby is a web developer and accessibility champion who believes that Han shot first.

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  • Don't fall victim to one of the classic blunders - The most famous of which is "never get involved in a land war in Asia" - but only slightly less well-known is this: “Never go up against a Project Manager when cash is on the line.”
  • Fighting for the users - Users don't generally have a voice in the organisation - Getting it done when the hard sell has failed   -Aiming for outcomes that produce stability
  • Get consensus - Gives us a way to get consensus with our stakeholders   Our audience - Our audience is the largest demographic, it's smart to support them
  • Education - Bring your crew with you - Teach them as you educate yourself Time-poor - No time for another process - Red tape TRAP - If we do "This" then "That " will happen, which will cause... Re-inventing the wheel -  Do it all again for the next project
  • Guerilla Usability in Government

    1. 1. Guerilla usability in government Any means, any how
    2. 3. 1. What is Guerrilla Usability? <ul><ul><li>Fighting for the users </li></ul></ul><ul><ul><li>Getting it done </li></ul></ul><ul><ul><li>Aim for stability </li></ul></ul>
    3. 4. 1. Why does Government need it? <ul><ul><li>Get consensus </li></ul></ul><ul><ul><li>Our audience </li></ul></ul>
    4. 5. 1. What are the challenges? <ul><ul><li>Education </li></ul></ul><ul><ul><li>Time-poor </li></ul></ul><ul><ul><li>TRAP - Total Risk Assessment Paralysis </li></ul></ul><ul><ul><li>Re-inventing the wheel </li></ul></ul>
    5. 7. Overcoming Barriers Criticism Rejection   Assholes   Pressure As Richard St. John's TED talk reminds us...
    6. 8. Using...Tools <ul><ul><li>People </li></ul></ul><ul><ul><li>Processes </li></ul></ul><ul><ul><li>Sneakiness </li></ul></ul>
    7. 9. People <ul><ul><li>Get people on side </li></ul></ul><ul><ul><ul><li>Hire friends if you have to </li></ul></ul></ul><ul><ul><li>Maintain interest </li></ul></ul><ul><ul><ul><li>Reduce documentation </li></ul></ul></ul>
    8. 10. Reduce Documentation Gapminder example serving as project documentation.
    9. 11. Processes <ul><ul><li>Leverage existing processes </li></ul></ul><ul><ul><li>Get in early! </li></ul></ul><ul><ul><li>Aim for outcomes that produce stability </li></ul></ul>
    10. 12. Stability - Wireframes to...
    11. 13. ...a polished product
    12. 14. Sneakiness <ul><ul><li>Do it anyway! </li></ul></ul><ul><ul><li>Call it something else </li></ul></ul><ul><ul><li>When processes are not followed, jump on it. </li></ul></ul>
    13. 15. Some Useful Tactics <ul><ul><li>Go external </li></ul></ul><ul><ul><li>Conversations </li></ul></ul><ul><ul><li>Get help </li></ul></ul><ul><ul><li>Showcase </li></ul></ul>
    14. 16. Showcasing...
    15. 18. Yes we can! <ul><li>Usability in large organisations is difficult but possible. </li></ul><ul><ul><li>Prepare for challenges </li></ul></ul><ul><ul><li>Support the people, work and outcomes </li></ul></ul><ul><ul><li>Tools and tactics, find the free </li></ul></ul><ul><ul><li>Promote tactics to others </li></ul></ul>
    16. 19. GUX Code <ul><ul><li>Getting it done - create the process </li></ul></ul><ul><ul><li>Do the hard yards </li></ul></ul><ul><ul><li>Be sneaky, be invisible if necessary </li></ul></ul><ul><ul><li>Maintain the fun </li></ul></ul><ul><ul><li>It helps to have friends! </li></ul></ul>