Who Is This Clown? Will Burns Director of CommunicationsMaryland Chamber of Commerce www.mdchamber.org (410) 269-0642, Ext. 103 firstname.lastname@example.org http://twitter.com/will_burns
Background• Maryland Chamber launched our ﬁrst blog in 2004• I’ve made just about every mistake you can possibly make• We’re in the process of refreshing our blog, so I’ve been thinking about this a lot lately
My Biggest Mistakes• Lack of Strategic Thinking Upfront• Unrealistic Expectation• Too Much Focus on: • Blogging Tools • Design Elements • Third-Party Plugins and Hacks • Trafﬁc and Search Engine Optimization • Advertising/Monetization Strategies• Not Enough Focus on Content
It took me four years to understand:It’s the Content Stupid!
Does Your Chamber Have a Blog?If Not, Is Your Chamber Thinking About Launching A Blog?
Agenda• Why Should Chambers Blog?• How Can Blogging Beneﬁt Your Chamber and its Members?• Tips for Getting Started or Reviewing Your Existing Strategy• Content Ideas• Discussion
Why Should Chambers Blog • Deliver Timely, Useful Content • Position Your Chamber as a Thought Leader • Raise Awareness for Your Programs & Activities • Bring Personality to Your Chamber’s Brand • Promote Interaction and Community
Chamber Beneﬁts• Establish a Position of Thought Leadership• Increase Exposure and Web Trafﬁc• Compliment Existing Marketing Efforts: Blogs Make a Great Hub for Multichannel Outreach• Generate More Member Feedback and Engagement in Chamber Activities• Great Media and Public Relations Tool
Member Beneﬁts• Easy Access to Timely and Useful Information from a Trusted Source• A Platform to Showcase Your Members as Experts• Increased Exposure and Credibility• Create a Greater Sense of Community and Involvement
Information OverloadOverﬂowing inboxHundreds of unread emailsA calendar full of appointmentsWhy Would He Read Your Blog?
Chamber - Information Filter “It’s Not Information Overload. It’s Filter Failure” --Clay Shirky www.shirky.com Author of: Here Comes Everybody The Power of Organizing Without Organizations
Getting Started• Research Blogging Tools• Determine Your Goals & Objectives• Develop a Plan• Launch Something
Research Blogging Tools• Does Your Current Content Management System Support Blogging Functionality?• Does Your Web Designer Prefer One Solution Over Others?• Does Anyone on Staff Have a Personal Blog?
Goals & Objectives• What Topics Will You Cover?• What Are Your Goals for the Blog?• How Do Your Goals for the Blog Tie Back Into Your Chamber’s Goals?• Deﬁne & Prioritize Key Audiences• How do You Deﬁne and Measure Success?
Social TechnologiesA social trend in which peopleuse technologies to get the thingsthey need from each other,rather than from traditionalinstitutions like corporations--Forrester Research’s deﬁnition of the Groundswell
Social Technologies• Objectives • Listen - Better understand our members and prospective members. • Talk - Spread messages about the Chamber • Energize - Put our most energetic supporters to work • Support - Give our members the tools to interact with and support one another • Embrace - Harness member ideas to improve our services and programs
Develop a Plan• What Approvals Do You Need?• Who is Responsible for Developing Content?• How Often Will You Post Updates?• How Do You Incorporate Your Blog Into Existing Marketing & Communications Activities?• How Will You Manage Comments?• Set Reader Expectations Up Front
Common Concerns• Board Approval• Comment Policy• Where do I ﬁnd the time?
Comment Policy• Let people post opposing viewpoints• No profanity or tasteless comments• Rather than deleting comments you think are misleading, post your own comment clarifying your position
Comment PolicyPlease note that the Greater Winter Haven Chamber of Commercemay, in our sole discretion, reject comments for any reason we deemappropriate. Links of value to the business community are welcome,but please use them sparingly - wield spam and youre banishedforever. If you have an issue with a Winter Haven area business,please address that issue directly with that business. This is amoderated site and comments will appear if and when they areapproved. We will review the queue several times daily, so pleasedont resubmit if your comment doesnt appear immediately.
Launch Something• Get Something Up and Running• Ask for Feedback• Make Incremental Improvements• Not Sure: Use a Free Hosted Service and Gauge Member Response
Content is King• Legislative Advocacy • Local Attractions• Testimonials • Corporate Social Responsibility• Articles & Press Releases • Sustainability/Green Business• Member News• Upcoming Events • Small Business Tips• Event Recaps • Member Generated Content
Content Ideas• Promote Your Advocacy Positions• Promote Your Events• Provide a Peak Behind the Curtain• Promote Member News• Showcase Member Expertise - Go Beyond the Press Release• Promote Member Beneﬁts
Content Ideas• Promote Your Advocacy Positions • Chamber Testiﬁes Before XYZ Committee • Frequent Updates About Bills You Don’t Read About in the Paper • Interviews with Member Policy Experts • Interviews with Key Lawmakers • Blog a Site Visit With Lawmakers Meeting with Member Companies in the District
Blogs• Advocacy• Boston Chamber posts position statements and advocacy videos
Blogs• Advocacy• Maryland Chamber launched an advocacy blog where our lobbyists and staff from local chambers can post updates
Content Ideas• Promote Your Events • Promote upcoming events • Interview or shoot a quick video of the speaker for your next event • Event recap • Include some photos or video to show people what they missed
Blogs• Advocacy• Boston Chamber posts recaps of its events, often featuring photos and videos
Blogs• Events• Maryland Chamber posts video highlights from educational events
Content Ideas• Provide a Peak Behind the Curtain • Series of Board Member Proﬁles • Provide Members a Fly on the Wall Perspective of Your Next Board Meeting • How do Committees Work • Meet the Staff • Proﬁle a Key Volunteer • Five Questions With ... • Behind the Scenes at an Event
Blogs• Behind the Curtain• North Mason Chamber posts updates from the Chair and other inside looks at membership efforts
Blogs• Behind the Curtain• Maryland Chamber posted a video with the new Chair, outlining the organization’s goals for the coming year
Content Ideas• Promote Member News • New hires • New business • Member Proﬁles • Awards & Recognition • Events they are hosting • Promote member blogs
Blogs• Member News• Maryland Chamber proﬁles member companies.
Blogs• Member News• Winter Haven blog features frequent member news updates. Their members interact a lot in the comments area as well.
Content Ideas• Small Business Tips • Ad Agency on How to Build Your Brand • PR Firm on How to Pitch the Media • Banking, Finance Pro,VC on Accessing Capital • Consultant on Strategic Planning • HR Pro on Hiring and Staff Development • Well Known Networker on Networking Best Practices
Blogs• Small Business Tips• Tips from a business coach on how to get the most out of chamber events
Blogs• Small Business Tips• Indiana Chamber summarized a Business Week article on presentation best practices
Content Ideas• Corporate Social Responsibility • Cover Member Community Service Days - Include Photos and Videos • Proﬁle Business Leaders Who Serve on Nonproﬁt Boards • Showcase Corporate Philanthropy - How Much Did Member Businesses Give to Local Charities Last Year • Cover Local United Way Campaigns, Blood Drives and Similar Community Outreach Efforts
Blogs• Corporate Social Responsibility• Maryland Chamber highlights member community service days
Blogs• Corporate Social Responsibility• North Mason Chamber organized the North Mason Cancer Crusaders
Content Ideas• Human Resource Issues • Identifying and Hiring Talented Employees • Staff Development & Evaluation Best Practices • HR Audits • Employment Policy Manual Best Practices • Employment Law Changes
Blogs• HR Tips• East Portland Chamber had a member post an item with HR Tips
Blogs• HR Tips• Maryland Chamber interviewed member HR expert
Content Ideas• Sustainability & Green Business • What Are Members Doing to Conserve Energy in the Workplace • Showcase a Company Who Has an Employee Green Team • Showcase a Member With a New Green Buildings • Showcase Green Service Providers - LEED Certiﬁes Lawyers, Architects, Builders, Etc. • Promote Recycling and E-cycling Programs • Sit in on a Member’s Energy Audit
Blogs• Green Business• Video tour of a member’s new “green” HQ
Blogs• Green Business• Siouxland Chamber promoted E-Cycle Day
Content Ideas• Promote Member Beneﬁts • How to Get the Most From Your Membership? • Energy Co-ops • Health Insurance • Publications • Discounted Ofﬁce Supplies • Member-to-Member Discounts
Blogs• Promote Member Beneﬁts• Siouxland Chamber: 101 Ways to Take Advantage of the Chamber!
Blogs• Promote Member Beneﬁts• Maryland Chamber promotes HR publications
Content Ideas• Seek Member Feedback • Polls & Surveys • Ask For Feedback About Chamber Programs, Services & Events • Ask How Will a Certain Pending Issue Will Impact Your Business?