Monitoring and Analyzing VoIP Quality Metrics at 10G
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This document discusses the challenges of network analysis at 10G speeds and the impacts of VoIP traffic. It outlines how real-time statistics and post-capture analysis can be combined to effectively monitor heavily utilized 10G network segments with mixed data types. Key VoIP metrics like latency, jitter, and packet loss are explained. The TimeLine product is introduced as providing both real-time statistics and full packet capture performance to analyze 10G networks.
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Monitoring and Analyzing VoIP Quality Metrics at 10G
- 1. Network Analysis At 10G Real-time Statistics and VoIP Jim Frey Managing Research Director Enterprise Management Associates jfrey@enterprisemanagement.com Show us your tweets! Use today’s webinar hashtag: Jay Botelho #wp_timeline Director of Product Management with any questions, comments, or feedback. WildPackets Follow us @wildpackets jbotelho@wildpackets.com Follow me @jaybotelho © WildPackets, Inc. www.wildpackets.com
- 2. Agenda • Network Analysis Challenges at 10G • Network Impacts Amplified by VoIP • Combining Real-time Statistics And Post-Capture Analysis • Monitoring and Analysis for Heavily Utilized 10Gig Network Segments with Mixed Data • Understanding and Interpreting VoIP Metrics • TimeLine – Real-time Statistics AND Performance • Company Overview A Confluence of Flows © WildPackets, Inc. 2
- 3. Network Analysis Challenges at 10G © WildPackets, Inc. www.wildpackets.com
- 4. 10G: Brave New World for Network Mgt • 10x higher speeds, but what is impacted? ‒ Device Monitoring: not greatly affected ‒ Flow Record Monitoring: increases incrementally ‒ Packet Monitoring: BIG IMPACT • Early Approach ‒ Put 10G interfaces on 1G instrumentation ‒ Worked great as long as 10G links not fully utilized ‒ Total throughput constrained by instrumentation capacity ‒ Typical breakpoint: 2-3 Gbps A Confluence of Flows © WildPackets, Inc. 4
- 5. 10G Driving New Monitoring Architectures • Performance tools need to be re-architected • Focus on high-volume, accurate collection and storage of packet streams • Can’t afford to miss anything – must assure complete record • Moore’s Law helps, but additional optimization required ‒ High capacity NICs ‒ High capacity backplanes ‒ High speed on-board storage ‒ Options for off-board storage for longer captures A Confluence of Flows © WildPackets, Inc. 5
- 6. Network Impacts Amplified by VoIP © WildPackets, Inc. www.wildpackets.com
- 7. VoIP/RTP: A special netizen • VoIP and other real-time, interactive IP-based (RTIPC) communications require special handling ‒ Close monitoring of quality required ‒ Specific Planning steps required ‒ When problems occur, they are Real-Time! A Confluence of Flows © WildPackets, Inc. 7
- 8. Which changes has your company made to the network infrastructure in order to support RTIPC? Upgrading WAN 66% links Implementing 57% QoS policies Upgrading core 53% network Implementing 36% access controls Other (Please 6% specify) 0% 20% 40% 60% 80% EMA 2009: Sample Size = 47 A Confluence of Flows © WildPackets, Inc. 8
- 9. Which of the following quality metrics are you monitoring? Latency 94% Packet 88% Loss Jitter 76% MOS 76% R Factor 35% 0% 20% 40% 60% 80% 100% EMA 2009: Sample Size = 17 A Confluence of Flows © WildPackets, Inc. 9
- 10. Title What monitoring techniques are you using for RTIPC? Call detail record analysis 76% Passive, packet-based monitoring 71% Call/session recording for forensic 53% troubleshooting Active (synthetic) agents 53% 0% 20% 40% 60% 80% 100% EMA 2009: Sample Size = 17 A Confluence of Flows © WildPackets, Inc. 10
- 11. Combining Real-time Statistics + Post-Capture Analysis © WildPackets, Inc. www.wildpackets.com
- 12. Core Requirements: R/T+Capture for 10G 1. Protect Full Capture ‒ Full line-rate streaming capture/storage ‒ Efficient retrieval for analysis 2. Real-time Statistics For Visibility ‒ Reactive Workflows • History + Top N (focuses/accelerates identification) • Context-based drill-downs (accelerates analysis) ‒ Proactive Workflows • Recent history trending (reveals anomalies / potential issues) • Top N views (guides issue assessment) • Context-based drill-down (facilitates investigations) ‒ Metrics/measures appropriate for type traffic/activity • MOS for VoIP • Bit/Packet/Protocol Volumes for non-real-time types A Confluence of Flows © WildPackets, Inc. 12
- 13. Monitoring and Analysis for Heavily Utilized 10Gig Network Segments with Mixed Data © WildPackets, Inc. www.wildpackets.com
- 14. Typical Network Analysis Workflow Alerts/ User Let It Roll! Alarms Complaints NO Problem? YES Connect the Reproduce Start a Trace Analyzer if Necessary A Confluence of Flows © WildPackets, Inc. 14
- 15. 1Gig Is Easy - Now • Use almost any NIC • Use almost any computer • Capture and analyze all in real-time • Little or no special hardware needed (taps, etc.) • Little to no impact on existing network traffic • ―Analysis on the fly‖ still feasible A Confluence of Flows © WildPackets, Inc. 15
- 16. 10Gig Network Analysis Workflow Identify Key Deploy 24x7 Alarms/ Analysis Pts Monitoring Alerts NO Problem? YES Rewind Tune if Analyze Data Necessary A Confluence of Flows © WildPackets, Inc. 16
- 17. Understanding and Interpreting VoIP Metrics © WildPackets, Inc. www.wildpackets.com
- 18. Key VoIP/Video Issues Packet Loss Latency Jitter CAMP IT Pinpointing the Problem A Confluence of Flows © WildPackets, Inc. 18 18
- 19. Latency's Effects • Talkover ‒ Occurs when excessive latency delays audio – Conversation cadence is not natural or comfortable – Callers feel as if they must “push to talk” or say “over” to control the conversation • Echo ‒ The speaker’s voice feeds back into the listener’s microphone ‒ The speaker then hears his own voice returning from the listener’s end, but delayed due to latency ‒ Most callers find it difficult to maintain normal speech when echo delay is prolonged ‒ Some VoIP systems attempt to cancel echo, but are not always successful High latency may also cause additional troubles such as loss of synchronization between audio and video for multimedia sessions. A Confluence of Flows © WildPackets, Inc. 19
- 20. Jitter's Effects • Jitter causes weird ―sound effects‖ that vary with jitter severity and environmental factors • Examples include: ‒ Static ‒ Stuttering or uneven audio – abnormal speech rhythm ‒ For multimedia systems, video may be “jerky” or irregular • If jitter levels are high, packet loss can result ‒ In some cases, severe jitter may sound similar to packet loss, even if no packets are actually dropped A Confluence of Flows © WildPackets, Inc. 20
- 21. Packet Loss Effects • Causes missing sounds, syllables, words, or phrases ‒ DSP algorithms may compensate for up to 30 ms of missing data ‒ More than 30 ms of missing audio is noticeable by listeners • An average person speaks at a rate of about 200 words per minute ‒ That’s 3.33 words/sec = 300 ms per word ‒ For G.711, we would need to lose 15 consecutive RTP packets to lose a whole word ‒ Dropping 15 packets/sec for G.711 would be a loss rate of 30% • But losing only a few packets can still be very noticeable ‒ Loss of more than 2 consecutive packets will be heard ‒ Loss rates ≥ 2% will have a strong impact on quality ‒ Losses of 5 – 10% make calls all but intolerable ‒ Bursty periods of packet loss are worse than more dispersed loss A Confluence of Flows © WildPackets, Inc. 21
- 22. VoIP Dashboard View A Confluence of Flows © WildPackets, Inc. 22
- 23. Media View A Confluence of Flows © WildPackets, Inc. 23
- 24. TimeLine – Real-time Statistics AND Performance © WildPackets, Inc. www.wildpackets.com
- 25. TimeLine Unique Value Proposition • Capture every single packet in highly-utilized networks • See the most real-time data possible for immediate assessment of ongoing network performance • Know exactly when to drill in based on real-time data displays • Maximize historical data retrieval efficiency A Confluence of Flows © WildPackets, Inc. 25
- 26. Fast Network Recording 11 Gbps sustained CTD with zero packet loss A Confluence of Flows © WildPackets, Inc. 26
- 27. Real-time Statistical Display A Confluence of Flows © WildPackets, Inc. 27
- 28. Real-time Media Metrics • Call Quality • Call vs. Network Utilization A Confluence of Flows © WildPackets, Inc. 28
- 29. Forensics Search A Confluence of Flows © WildPackets, Inc. 29
- 30. Forensics Search Results _ VoIP A Confluence of Flows © WildPackets, Inc. 30
- 31. Company Overview © WildPackets, Inc. www.wildpackets.com
- 32. Corporate Background • Experts in network monitoring, analysis, and troubleshooting ‒ Founded: 1990 / Headquarters: Walnut Creek, CA ‒ Offices throughout the US, EMEA, and APAC • Our customers are leading edge organizations ‒ Mid-market, and enterprise lines of business ‒ Financial, manufacturing, ISPs, major federal agencies, state and local governments, and universities ‒ Over 7,000 customers / 60+ countries / 80% of Fortune 1,000 • Award-winning solutions that improve network performance ‒ Internet Telephony, Network Magazine, Network Computing Awards ‒ United States Patent 5,787,253 issued July 28, 1998 • Different approach to maintaining availability of network services A Confluence of Flows © WildPackets, Inc. 32
- 33. What We Do • Provide network visibility and intelligence … ‒ WatchPoint, OmniPeek, OmniEngines • Expert systems – we find the problems for you • Superior drill-down capability – trouble-shoot from anywhere • Flexible, customizable, extensible – leverage your investment ‒ Professional services, training, best practices • For all network segments … ‒ Data center to desktop to remote office ‒ LAN, WAN, Wireless … ‒ HTTP, Email, Database, VoIP, Video … • To … ‒ Network engineers; IT Management; Developers A Confluence of Flows © WildPackets, Inc. 33
- 34. Real-World Deployments Education Financial Government Health Care / Retail Telecom Technology A Confluence of Flows © WildPackets, Inc. 34
- 35. Product Offerings Software and Turnkey Appliances • Enterprise Monitoring and Reporting ‒ WatchPoint Server ‒ OmniFlow, NetFlow, and sFlow Collectors • Network Probes & Recorders ‒ Omnipliance Network Recorders – Edge, Core ‒ TimeLine Network Recorder ‒ OmniAdapter Analysis Cards • Distributed Analysis Software ‒ OmniPeek – Enterprise, Professional, Basic, Connect ‒ OmniEngine – Enterprise, Desktop, OmniVirtual • Portable Solutions ‒ OmniPeek software ‒ Omnipliance Portable A Confluence of Flows © WildPackets, Inc. 35
- 36. TimeLine Network Recorder 11.7Gbps Sustained Capture • Fastest network recording and real-time statistical display — simultaneously ‒ Network statistics display in TimeLine visualization format • Rapid, intuitive forensics search and retrieval ‒ Historical network traffic analysis and quick data rewinding ‒ Several pre-defined forensics search templates making searches easy and fast • A natural extension to the WildPackets product line • Turnkey bundled solution A Confluence of Flows © WildPackets, Inc. 36
- 37. Omnipliance Network Recorders Price/performance solutions for every application Portable Edge Core TimeLine Ruggedized Small Networks / Regional Offices / Datacenter Troubleshooting Remote Offices Small Datacenter Workhorse Chassis 1U 3U 3U Memory 2 GB / 8 GB 4 GB / 8 GB 6 GB / 24 GB 18 GB / 24 GB Expansion 1 PCI-E / 2 PCI-X 1 PCI-E or 1 PCI-X 4 PCI-E 4 PCI-E Storage 500 GB / 2.5 TB 1 TB 8 TB 8 TB / 16 TB / 32 TB A Confluence of Flows © WildPackets, Inc. 37
- 38. Key Differentiators • High-level network monitoring to root-cause analysis • Single solution for today’s converged networks ‒ Wired, Wireless, 1GB, 10GB, VoIP, Video, TelePresence, IPTV • Reduce and even eliminate network downtime ‒ Automated monitoring 24x7 ‒ Speedy resolution of network bottlenecks • Improve network and application performance • Uniquely Extensible Platform – tailored to your needs ‒ Plug-ins and APIs for integration and customization A Confluence of Flows © WildPackets, Inc. 38
- 39. Q&A Show us your tweets! Use today’s webinar hashtag: Follow us on SlideShare! Check out today’s slides on SlideShare #wp_timeline www.slideshare.net/wildpackets with any questions, comments, or feedback. Follow us @wildpackets © WildPackets, Inc. www.wildpackets.com
- 40. Thank You! WildPackets, Inc. 1340 Treat Boulevard, Suite 500 Walnut Creek, CA 94597 (925) 937-3200 © WildPackets, Inc. www.wildpackets.com