How to complain for fun and profit

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How to complain effectively in the USA.

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How to complain for fun and profit

  1. 1. How to complain for fun and profit<br />Skip Gole<br />Communication Skills 5<br />Montgomery College<br />September 16, 2011<br />skipgole@me.com <br />
  2. 2. Class description and purpose of project<br />Description of class<br />Speaking and listening track<br />High-intermediate and advanced learners<br />Class wants interactive, informal speaking customs<br /> Purpose for lesson <br />Demonstrate the cultural norms of complaining<br />Breaking the contract between buyer and seller<br />Individual responsibility of the buyer<br />skipgole@me.com<br />
  3. 3. Buying, Selling, and Complaining<br />How to complain effectively in the USA<br />skipgole@me.com<br />
  4. 4. Complaining about goods and services<br />There are 5 people complaining about 5 goods or services.<br />What are their complaints?  <br />What was the good?<br />Good<br />Watch the first part of the video.<br />What was the service?<br />Discuss the 5 people and their complaints. Use this chart.<br />Service<br />skipgole@me.com<br />
  5. 5. Was the contract honored? Watch the second part of the video to answer the questions, below.<br />Was the complaint fixed?<br />Was the complaint fixed later, or not at all?<br />skipgole@me.com<br />
  6. 6. 'How to complain for fun and profit.'by Bruce Silverman<br />In the video, Bruce talks about 3 things you must do to get your money back.<br />Watch this small portion of the video—here, and compare the three things you must do to find satisfaction—here.<br />skipgole@me.com<br />
  7. 7. Images and sites used in this lesson<br /><ul><li>Photos: from Creative Commons; Princess Cruise Lines; Sleepy’s Beds; T-Mobile Dash; Carrier Air Conditioner; Bruce Silverman. Also, screenshots taken from youtube videos, below, for the Google Docs worksheet.
  8. 8. http://youtu.be/OOqO9JNkY58?t=2m41s
  9. 9. http://youtu.be/OOqO9JNkY58
  10. 10. http://youtu.be/AoUT7K5bApk
  11. 11. John Stossel, ‘20/20 TV program’</li></ul>skipgole@me.com<br />
  12. 12. skipgole@me.com<br />

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