Companies planning to spend more on HR to drive efficiencies

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New research reveals that companies are planning to increase their investment in HR technology over the next year to drive efficiencies and improve service delivery.

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Companies planning to spend more on HR to drive efficiencies

  1. 1. Companies planning to spend more on HR New research reveals that companies are planning to increase their investment in HR technology over the next year to drive efficiencies and improve service delivery.
  2. 2. Towers Watson recently did a survey of over 600 companies from around the world. More than half (52%) of the companies that participated were large and midsize organizations with more than 5,000 employees. Here are the survey’s key findings.
  3. 3. Do you anticipate changing your current HR structure in 2012 or 2013?A growing number of all organizations (44%) — dramatically more than last year’s 26% — indicate they will change their HR structure in 2012 or 2013.
  4. 4. Reasons for changing current HR structure: 64% of those who anticipate changes in current HR infrastructure plan to do so to drive further efficiencies.
  5. 5. Anticipated changes to HR structure in 2012 or 2013: Most companies making changes will move to (or back to) a shared services environment (39%) or bring additional services into an existing shared services organization (31%).
  6. 6. Top HR service delivery issues: The primary HR service delivery issue remains talent and performance management. After that come streamlining business processes, becoming more involved in strategic business issues, and recruiting, which is on the rise: 22% of respondents indicated it will be a priority for the year ahead.
  7. 7. HR technology spending in 2012 vs 2011 More than half (53%) of those surveyed plan to keep spending at the same level as last year, while 31% will increase, or significantly increase, spending. Only 16% responded that they’d be operating at a reduced budget.
  8. 8. Factors accounting for increased spending in 2012 Among organizations that expect to spend more in 2013 than in the previous year, over one-third (38%) plan to deploy additional functionality from existing vendors; another 36% are looking to upgrade or re-implement their existing HRMS, and 34% plan to expand their existing self-service offerings.
  9. 9. Changes to the HR structure in 2012 or 2013 (Asia Pacific) Moving to shared services, and adding functions to existing shared services functions, are the most common structural- change actions being taken across all regions. Move to a single HR organization for the entire organization 15% Decentralize HR, allowing HR to be run by business unit or geography 15% Move to a shared services environment with HR COEs and HR business partners 49% Bring additional services into our shared services environment 21% Combine our HR shared services with other corporate functions (e.g., Finance) 6% Move away from a shared services environment 0% Outsource (some/more) functions 24% Bring (some/more) outsourced functions back in-house 1% Other 9%
  10. 10. DELIVER ENHANCED HR CAPABILITIES, ROBUST HR ANALYTICS AND STREAMLINE EXISTING HR SYSTEMS TO SUPPORT AGILE ORGANIZATIONAL GROWTH Be part of the most relevant HR industry event in China 27-28 August, 2013 | Shanghai, China www.ssohrchina.com To attend the conference, email enquiry@iqpc.com.sg or call +65 6722 9388
  11. 11. Please note that we do all we can to ensure accuracy and timeliness of the information presented herein but errors may still understandably occur in some cases. If you believe that a serious inaccuracy has been made within the text, please email us. This content is provided for information purposes only. IQPC accepts no responsibility whatsoever for any direct or indirect losses arising from the use of this report or its contents. DISCLAIMER 2012 HR Service Delivery and Technology Survey Report Emerging Choices, Enduring Changes: Creating Service Delivery Success in an Era of New Opportunity http://www.towerswatson.com/en/Insights/IC-Types/Survey-Research-Results/2012/08/2012-HR-Service-Delivery-and-Technology-Survey-Report REFERENCES

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