Design For Delight Tool

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Final presentation for the Design for Delight tool.

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  • Say this is from research, we didn’t’ know who the target was but it wasn’t IC
  • Beginning of a community of the engaged an itrigued/already existing communit for IC but none for people who don’t reaized D4D. They are also the ones who are actively going to go to the site and share the site with more Engages.
  • chris
  • chris
  • chris
  • Chris
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  • Jenny
  • Jenny
  • Design For Delight Tool

    1. 1. Design for Delight:<br />Designing a Platform for the D4D Website <br />Summer 2011<br />Chris Lam<br />Jenny Chang<br />Kelly Schalow<br />
    2. 2. Scenario<br />You are a Product Manager who just learned a new method from a D4D session.<br />You want to find out how to use that method and get the right help when needed.<br />The problem is you don’t know where to start looking for resources.<br />You start looking but you come across the Quickbase…<br />
    3. 3. Then you start to realize…<br />
    4. 4. It’s hard to find the right resources for the D4D methods!<br />Quickbase is a crazy bundle of resources.<br />(tailored mostly to Innovation Catalysts)<br />
    5. 5. The Goals<br />Create a site for our target audience<br />Address their needs<br />“I want to bring D4D into my daily life at Intuit.”<br />“I want it to be seamlessly integrated into my workflow.”<br />“….but I do not know how to use the methods.”<br />
    6. 6. The Problem: ?<br />There is no resource readily available for people who want to know about Design for Delight. <br />Quickbase:<br /><ul><li>Overwhelming number of methods
    7. 7. Hard to apply all of those methods themselves
    8. 8. Hard to connect to Catalysts for guidance</li></li></ul><li>Our Solution<br />
    9. 9. The Audience: Who are we solving for?<br />Our Three Potential Audiences:<br />The Intrigued – “I’m curious.”<br />The Engaged – “I want to do it, and I need guidance.”<br />The Experts – “I know how, and I can show you.”<br />
    10. 10. We solved for…<br />The Engaged<br />An Engaged person who wants to learn more about D4D, the methods, and wants help to do D4D methods themselves.<br />
    11. 11. The Process:<br />The Project Brief<br />Interviews<br />Informal Interviews<br />Contextual Interviews (In Sessions)<br />Cardsorting<br />Created Wireframes<br />Multiple Iterations<br />A/B Testing<br />Finalize designs<br />Build Version 1 of the site<br />
    12. 12. Defined Core Tasks<br />Communicate what D4D is to the unfamiliar employee<br />Present a set of prioritized critical methods<br />Link the expert community to those who need the guidance<br />
    13. 13. Brainstorming<br />
    14. 14. Wireframes<br />
    15. 15.
    16. 16.
    17. 17. We refined and simplified<br />
    18. 18.
    19. 19. Until we had three main objectives<br />
    20. 20. Three Main Objectives<br />What  The D4D Principles<br />How  The D4D Methods<br />Who  The Innovation Catalysts<br />
    21. 21. Final Wireframe<br />
    22. 22. Visual Design<br />
    23. 23. Sketchlike<br />
    24. 24. Comic<br />
    25. 25. Scientific<br />
    26. 26. Organic<br />
    27. 27. Hand Drawn<br />
    28. 28. Method Pages<br />
    29. 29. Method Pages<br />
    30. 30. Final V1<br />
    31. 31. Method Page and Specific Method Page<br />
    32. 32. Demo<br />
    33. 33. How it Tested<br />
    34. 34. Research Method<br />Task based usability test <br />4 remote participants <br />2 in-person participants<br />The 3 tasks<br />Understand the 3 principles of Design for Delight<br />Find a specific method<br />Search for an Innovation Catalyst<br />100% Success Rate<br />
    35. 35. Task Satisfaction Overview<br />
    36. 36. Unexpected WOW<br />
    37. 37. Our Next Steps<br />
    38. 38. Next Steps<br />Test and Iterate the Design based on feedback<br />Involve the Community<br />With Community Generated Content<br />Providing a space for Mentorship<br />And….Continuing to explore with mobile<br />
    39. 39. Mobile Exploration<br />
    40. 40. Scenario 1: Already Knows<br />
    41. 41. Scenario 2: Needs Refresher<br />
    42. 42. Scenario 3: What Method to Use?<br />
    43. 43. Scenario 4: Am I Doing This Right?<br />

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