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Usability in Civic Life


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This is a presentation I gave to the Department of State's International Visitors Leadership Program, April 16, 2013.

Links to projects and materials mentioned in the slides are available in the Notes pages of the presentation.

Published in: Technology, Design
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Usability in Civic Life

  1. 1. Usability in civic lifeWhitney and Usability in Civic Life
  2. 2. 2In 2000...
  3. 3. 32005 2006 2008 2012
  4. 4. 4UsabilityThe ability for the intended audience touse a product or service in theanticipated context of use efficiently,effectively, and with satisfaction. - ISO 9241-11
  5. 5. 5DisabilityThe outcome of the interaction betweena person with an impairment and theenvironment and attitudinal barriers theymay face. - International Classification of Functioning (ICF)
  6. 6. 6AccessibilityThe usability of a product, service,environment, or facility by people withthe widest range of capabilities. - ISO 9241-20
  7. 7. 7The POUR Principles of AccessibilityPerceivableOperableUnderstandableRobust W3C – Web Accessibility Initiative Web Content Accessibilty Guidelines: WCAG 2.0
  8. 8. 8Plain languagePeople can find what they need understand what they find use the information to meet their goals - Center for Plain Language
  9. 9. 9Many barriers to cognitive accessibilityare the same as usability problems forgeneral audience…but more severe. - Clayton Lewis
  10. 10. 10 Design for allA web for everyone
  11. 11. 11New York City - 2010
  12. 12. 12Real, human, and political consequences
  13. 13. 13Investigate problems
  14. 14. 14Changing the conversation Design the law
  15. 15. 15 Changing the conversation Design the lawBallot design by Oxide Design Co.More information at Usability in Civic Life:
  16. 16. 16(1) Mark only with a writing instrument provided by the board of elections. (2) To vote for a candidate whose name is printed on this ballot fill in the (insert oval or square, as applicable) above or next to the nameof the candidate.(3) To vote for a person whose name is not printed on this ballot write or stamp his or her name in the space labeled “write-in” thatappears (insert at the bottom of the column, the end of the row or at the bottom of the candidate names, as applicable) for such office(and, if required by the voting system in use at such election, the instructions shall also include “and fill in the (insert oval or square, asapplicable) corresponding with the write-in space in which you have written in a name”).(4) To vote yes or no on a proposal, if any, that appears on the (indicate where on the ballot the proposal may appear) fill in the (insertoval or square, as applicable) that corresponds to your vote.(5) Any other mark or writing, or any erasure made on this ballot outside the voting squares or blank spaces provided for voting will voidthis entire ballot.(6) Do not overvote. If you select a greater number of candidates than there are vacancies to be filled, your ballot will be void for thatpublic office, party position or proposal.(7) If you tear, or deface, or wrongly mark this ballot, return it and obtain another. Do not attempt to correct mistakes on the ballot bymaking erasures or cross outs. Erasures or cross outs may invalidate all or part of your ballot. Prior to submitting your ballot, if you makea mistake in completing the ballot or wish to change your ballot choices, you may obtain and complete a new ballot. You have a right to areplacement ballot upon return of the original ballot.(8) After completing your ballot, insert it into the ballot scanner and wait for the notice that your ballot has been successfully scanned. Ifno such notice appears, seek the assistance of an election inspector. Better instructions for everyone
  17. 17. 17 The Anywhere BallotUniversity of Baltimore, CivicDesigning, Oxide Design Co. A project of the Accessible Voting Technology Initiative
  18. 18. 18 So everyone can cast a ballot that is... Marked as intended Cast as marked Counted as castAn election for everyone No segregation
  19. 19. 19It’s not just ballotsPolling place signs
  20. 20. 20 It’s not just electionsMedicare Summary Notice
  21. 21. 21It makes government more efficient Public Records Request
  22. 22. 22 Consumer Financial Protection Bureau Mortgage
  23. 23. 23 From advocacy to a place at the tablePhotos: and ITIF AVTI/CATEA
  24. 24. 24 Policy by designInclusive workshops
  25. 25. 25 Policy by design Crowdsourcing – Accessible elections challenge
  26. 26. 26 Tools and processes for user-centered designCourtesy, Open University
  27. 27. 27 Sharing stories creates relationshipsFrom Storytelling for User Experience
  28. 28. 28Get involved Be a superhero.
  29. 29. 29Whitney Quesenberywhitney@wqusability.comhttp://www.wqusability.comUsability in Civic Lifehttp://usabilityinciviclife.orgField guides to ensuring voter intenthttp://civicdesigning.orgTwitter: @whitneyq
  30. 30. 30Storytelling for User Experiencewith Kevin BrooksGlobal UXwith Daniel SzucA Web for Everyonewith Sarah Horton