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SpinVox & Twitter: Extending Customer Service

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SpinVox & Twitter: Extending Customer Service

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Originally put together for the Porter Novelli 'Everything about Twitter Day', this presentation gives a brief overview of how James Whatley - aka @whatleydude - uses Twitter daily for and on behalf of his employer, SpinVox.

Originally put together for the Porter Novelli 'Everything about Twitter Day', this presentation gives a brief overview of how James Whatley - aka @whatleydude - uses Twitter daily for and on behalf of his employer, SpinVox.

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SpinVox & Twitter: Extending Customer Service

  1. 2. “ @whatleydude”
  2. 3. @whatleydude
  3. 9. “ But why?”
  4. 16. It’s Simple <ul><li>Be Yourself </li></ul><ul><li>Add Value </li></ul><ul><li>Aid the needy </li></ul><ul><li>Correct facts </li></ul><ul><li>Answer when called (but refrain from wading in) </li></ul><ul><li>And ultimately... </li></ul>
  5. 17. “ Why are you here?”

Editor's Notes

  • Why are you here? You’re here to learn right? Right then... Let’s start. SpinVox. Yes, that’s right – that’s where I work. SpinVox converts Voice into Text. So in practice; if you leave me a voicemail I get it as an SMS and an email. Verbatim. It’s pretty cool. Anywhoo... My name’s James Whatley and on Twitter, I’m known as...
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