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Aboriginal Child & Familypatient journey projectSupporting Aboriginal familiesaccessing health services
Contributing Authors: Donna Lloyd, Tony Martin, Julie Smith,Trish Davidson, Leanne Crittenden and Cath Hastings
Background to Project Joint project between North Coast and Hunter  New England AHS. Funded by NCHN Responding to diffic...
Issues Identified Increased cultural competence amongst non-  Aboriginal staff Physical environment Support when travel...
Hunter New England
HNE Aboriginal populationIn 2010, 32,858 people identified as Aboriginaland/or Torres Strait Islander 21.4% of the Aborig...
HNE Organisational Context Aboriginal Strategic Leadership  Committee Cultural Respect Training Aboriginal Employment S...
Cultural Competence Priority for CYPF staff to attend  Cultural Respect Training Cultural competencies/responsibilities ...
Physical Environment Culturally             Moree – local resources  appropriate            Tamworth: Painting and  sig...
Tamworth Paediatric WardArtist: Pearl Slater
Moree HospitalArtist: Margaret Adams
Tamworth Community Health Toys
Muswellbrook HospitalArtist: Les Elvin
Muswellbrook HospitalArtist: Les Elvin
Support when travelling away from home Introduction and continued support  for 2 escorts for Aboriginal children  requiri...
Service Collaboration Strengthening working relationships  between managers, Aboriginal staff and  Aboriginal Community C...
Supporting the Journey of theAboriginal childwhen travelling between healthcarefacilities and away from home
What we set out to do……To improve the quality of information available for Aboriginalchildren and their families when chil...
Why did we do this? Local community consultations identified a need for culturally  appropriate information for families ...
How did we do this? We developed culturally appropriate resources for the young  patient and their families to support tr...
The Environment
The Resources
The DVD
Many thanks   Mid North Coast Local Health District for allowing us to share    and adapt their Triage Poster.   The loc...
JHCH DVD loop
Leanne Crittenden & Cathy Hastings - Aboriginal Child Patient Journey: Improving Cultural Safety at Kaleidoscope
Leanne Crittenden & Cathy Hastings - Aboriginal Child Patient Journey: Improving Cultural Safety at Kaleidoscope
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Leanne Crittenden & Cathy Hastings - Aboriginal Child Patient Journey: Improving Cultural Safety at Kaleidoscope

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A presentation given by Leanne Crittenden & Cathy Hastings at the October 2012 CHA Conference, The Journey, in the 'Service Redesign & Innovation' stream.

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Leanne Crittenden & Cathy Hastings - Aboriginal Child Patient Journey: Improving Cultural Safety at Kaleidoscope

  1. 1. Aboriginal Child & Familypatient journey projectSupporting Aboriginal familiesaccessing health services
  2. 2. Contributing Authors: Donna Lloyd, Tony Martin, Julie Smith,Trish Davidson, Leanne Crittenden and Cath Hastings
  3. 3. Background to Project Joint project between North Coast and Hunter New England AHS. Funded by NCHN Responding to difficulties for Aboriginal families travelling to receive higher level health care Family Interviews Existing Aboriginal Health programs and reports
  4. 4. Issues Identified Increased cultural competence amongst non- Aboriginal staff Physical environment Support when travelling away from home Improved collaboration within and between health services
  5. 5. Hunter New England
  6. 6. HNE Aboriginal populationIn 2010, 32,858 people identified as Aboriginaland/or Torres Strait Islander 21.4% of the Aboriginal population of NSW 3.9% of the total HNE population 0-24 years = 55.7% of population
  7. 7. HNE Organisational Context Aboriginal Strategic Leadership Committee Cultural Respect Training Aboriginal Employment Strategy
  8. 8. Cultural Competence Priority for CYPF staff to attend Cultural Respect Training Cultural competencies/responsibilities within position descriptions Didja Know: Aboriginal Cultural Communication handbook – Phil Towney
  9. 9. Physical Environment Culturally  Moree – local resources appropriate  Tamworth: Painting and signage, artwork, Toys posters, flags,  Quirindi: Paintings calendars  Glen Innes: Flags and Children’s books  Narrabri: Calendar  Muswellbrook: paintings  JHCH: Video loop
  10. 10. Tamworth Paediatric WardArtist: Pearl Slater
  11. 11. Moree HospitalArtist: Margaret Adams
  12. 12. Tamworth Community Health Toys
  13. 13. Muswellbrook HospitalArtist: Les Elvin
  14. 14. Muswellbrook HospitalArtist: Les Elvin
  15. 15. Support when travelling away from home Introduction and continued support for 2 escorts for Aboriginal children requiring IPTAAS support Shuttle bus; Broadmeadow train station meets Moree/Tamworth trains 2 X per day
  16. 16. Service Collaboration Strengthening working relationships between managers, Aboriginal staff and Aboriginal Community Controlled Organisations. Facilitate AHLO’s forum – included tour of JHCH, NICU, Uncle Bob’s Place and Ronald McDonald House Paediatric Outreach Clinics to AMSs
  17. 17. Supporting the Journey of theAboriginal childwhen travelling between healthcarefacilities and away from home
  18. 18. What we set out to do……To improve the quality of information available for Aboriginalchildren and their families when children are transferred,present to Emergency Department and/or are admitted tohospital.
  19. 19. Why did we do this? Local community consultations identified a need for culturally appropriate information for families to improve their understanding of what happens when their children transfer from a small to a larger healthcare facility, away from their immediate community environment. Consultations with Hospital and Emergency staff identified similar issues.
  20. 20. How did we do this? We developed culturally appropriate resources for the young patient and their families to support transition across and entry into healthcare facilities. We created culturally appropriate environments within the hospital setting for Aboriginal children and their families to support care and recovery.
  21. 21. The Environment
  22. 22. The Resources
  23. 23. The DVD
  24. 24. Many thanks  Mid North Coast Local Health District for allowing us to share and adapt their Triage Poster.  The local community and hospital staff for sharing their stories.  Dedicated project officers: Ruth Kreamer, Therese Stacey & Cathy Powell For further information on the project, resources or to obtain a copy of the DVD please contact: Donna Lloyd, Coordinator Health Equity donna.lloyd3@ncahs.health.nsw.gov.au
  25. 25. JHCH DVD loop

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