Christchurch Hospital                               New Zealand                    Anne Morgan & Graeme Webb   kThe Journe...
Hagley ParkChristchurch New Zealand
Christchurch Hospital
Demographics• 54,000 children are seen in outpatient facilities at Christchurch Hospital• 16,000 of these are seen in a de...
The ProjectChild Health Services, Canterbury District HealthBoard and the Family Advisory Council undertook asurvey of all...
Method-Research Design Questions were developed after reviewing relevant  literature Questionnaire that consisted of 30 ...
Results 47% said they preferred a child friendly waiting area 7% said they did not mind the adult friendly waiting area...
Recommended Changes toWaiting Area
What would improve yourChilds experience?
Where to from here?Our ChoicesNot to do anything!Don’t listen to our users and move forward withre-designing and improveme...
Child Friendly?????
ExperienceBasedDesign
The Four Steps of ebd
Eye Outpatients23 surveys completedThe waiting room was coldThe waiting room needs colourNot enough reading materialThe to...
Solutions from those in the know! More toys Colouring area Bigger child play area, more child friendly like at Paediatric ...
What worked well!Trial of the survey was conducted to evaluate theacceptability of the tool by consumersAcceptance of the ...
ChallengesBreaking down perceived barriers tochangeMaintaining momentum with keystakeholders
Are we there yet?Long Way To Go!- Started to develop a DVD Library- Staff survey- In-depth interviews- Eye department to i...
Questions?
Thank You!
Anne Morgan & Gareme Webb - Transforming Adult Outpatient Environments to Meet the Needs of Children
Anne Morgan & Gareme Webb - Transforming Adult Outpatient Environments to Meet the Needs of Children
Anne Morgan & Gareme Webb - Transforming Adult Outpatient Environments to Meet the Needs of Children
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Anne Morgan & Gareme Webb - Transforming Adult Outpatient Environments to Meet the Needs of Children

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A presentation given by Anne Morgan & Gareme Webb at the October 2012 CHA Conference, in the 'Service Redesign

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Anne Morgan & Gareme Webb - Transforming Adult Outpatient Environments to Meet the Needs of Children

  1. 1. Christchurch Hospital New Zealand Anne Morgan & Graeme Webb kThe JourneyTowards Excellence in Children’s Healthcare 2012
  2. 2. Hagley ParkChristchurch New Zealand
  3. 3. Christchurch Hospital
  4. 4. Demographics• 54,000 children are seen in outpatient facilities at Christchurch Hospital• 16,000 of these are seen in a dedicated Children’s outpatient facility• Adult Outpatient areas where children are seen are: Orthopedics, Eyes, ENT, Plastics, Dental, Neurosurgery, Dermatology, Physiotherapy, Speech Language Therapy and Nutrition Services
  5. 5. The ProjectChild Health Services, Canterbury District HealthBoard and the Family Advisory Council undertook asurvey of all out patient areas where children wereseen.Firstly there is a need to acknowledge Traci Stanbury fromthe Family Advisory Council who undertook this project.Why do it?To provide information for the development of new facilities
  6. 6. Method-Research Design Questions were developed after reviewing relevant literature Questionnaire that consisted of 30 questions was trialled in Childrens Outpatients The final survey comprised of 20 Y/N questions and three opened ended questions Data was then collected from 10 different Outpatient waiting areas including Children’s over a one month period
  7. 7. Results 47% said they preferred a child friendly waiting area 7% said they did not mind the adult friendly waiting area 46% did not mind either way
  8. 8. Recommended Changes toWaiting Area
  9. 9. What would improve yourChilds experience?
  10. 10. Where to from here?Our ChoicesNot to do anything!Don’t listen to our users and move forward withre-designing and improvementDevelop a partnership with users and co-designimprovements to outpatient environments
  11. 11. Child Friendly?????
  12. 12. ExperienceBasedDesign
  13. 13. The Four Steps of ebd
  14. 14. Eye Outpatients23 surveys completedThe waiting room was coldThe waiting room needs colourNot enough reading materialThe toys are good for kids – can you getmore?More activities geared towards olderchildren 8+.
  15. 15. Solutions from those in the know! More toys Colouring area Bigger child play area, more child friendly like at Paediatric Outpatients Books and toys about eyes Better reading material Childrens posters Newer toys, games, trucks, aeroplanes, Lego, more chalk
  16. 16. What worked well!Trial of the survey was conducted to evaluate theacceptability of the tool by consumersAcceptance of the survey by the consumer groups andstaffConsumer administrating the survey
  17. 17. ChallengesBreaking down perceived barriers tochangeMaintaining momentum with keystakeholders
  18. 18. Are we there yet?Long Way To Go!- Started to develop a DVD Library- Staff survey- In-depth interviews- Eye department to identify interested consumers to be part of the working group- Working group to come up with solutions- Identify a mechanism to gain continuous feedback
  19. 19. Questions?
  20. 20. Thank You!

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