Qms iso 9000


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Qms iso 9000

  1. 1. Qms iso 90001. PROJECT IMPLEMENTATION AND QUALITY ASSURANCE (PIMQA 101)Whilst NSDS II is clear on the objectives surrounding the enhancement & improvement ofQuality Management Systems, little attention is given to the combination of Quality ManagementSystems and Project Management Plans. As a result, quality management and projectmanagement is often seen in isolation. Project management is mostly seen as the step-by-stepplan to take a learner from NYC to C. The QMS on the other hand, is viewed as a set of policiesand procedures aimed at checking if the quality of the process is acceptable.But what is quality? Seriously, what is quality in training?Quality or Quality Management starts with setting a Standard - the same standard set by ProjectManagement, followed by the development of Systems to measure the degree of attainment tothese Standards. In the Provider business this means that the step-by-step objectives as per theproject plan, functions as the quality standards. The system to measure attainment of theseobjectives is normally written as Policies & Procedures into a Provider Quality ManagementSystems - a QMS.The relationship between the QMS and the Project Plan for implementation of a skillsprogramme or learnership should therefore be symbiotic. The quality management should takeplace as part of the project management on an integrated basis.2. FROM START TO FINISH - TWELVE STEPSDuring the implementation of a Skills Programme or Learnership, the process from start to finishcan be divided into 12 (not so basic) steps:1. Establish training brief. This will come in the form of an appointment, or a training contract, orsimply a training brief in a department.2. Develop project plan. The project plan should function as a step-by-step plan to evolve thelevel of competency of a learner from one point to the next. This plan will have to identify all thesteps such as material development, training, assessment, moderation and upload onto thenational learner record database.3. Develop a training schedule. The training schedule should function as a calendar of the trainingactivity for learner and facilitator.4. Take bookings & learner registration. Learners have to register, and sign an agreement to agreeto their development.5. Appoint facilitators. All facilitators must meet the criteria of being a subject matter expert onthe appropriate level, as well as demonstrable competency as a facilitator. The appropriate levelnormally means that the facilitator is qualified one level higher than the level on which thefacilitator is training learners.6. Develop & print material. Material development should be aligned to unit standards and coverall specific outcomes as well as assessment criteria in the relevant unit standards or qualification.Material should demonstrate how all the specific outcomes are met, via an alignment matrix.Training material should include; Learner material; Facilitator guide; assessor guide; assessment
  2. 2. instrument and a POE template.7. Conduct training & facilitate the POE. Facilitation should include a combination of methods.Traditional theory discussions remains popular, but a part of the facilitation should include timespent on creating competency in class, via assistance to complete the POE.8. Measure the learner satisfaction rate. Learner should also evaluate the facilitation process. Thisshould be done with a normative questionnaire that indicates the degree of learner satisfaction.9. Plan & conduct assessment. Assessments should be conducted on the prescribed format and inalignment with the unit standards. Assessors should be subject matter experts - qualified one levelhigher than the level on which they assess as well as being qualified assessors.10. Moderate assessments. Qualified moderators should conduct moderation. Moderators shouldalso be subject matter experts. The relevant ETQA must complete supply guidelines for themoderation report.11. Verify results. The relevant ETQA must verify results. This process involves a review of theabove process and steps.12. Upload results on the NLRD. Once the ETQA is satisfied that results are acceptable, theprovider will upload results on the NLRD - National Learner Record Database. Once completed alearner result statement is released and a certificate of competency issued.3. LOOKING AT THE CURRENT QMSMost providers have Quality Management Systems that are somewhat generic. The reason forthis is that the original QMS started from the ISO 9000:2000 basis. ISO, although a great systemfor quality management, does not suggest maximum standards, but like all standards, deals withminimum standards. As a result, the provider QMS is often generic and serves compliance toformat and ISO type thinking more than what it does business practice.The QMS suggests a couple of interesting principles such as management review & continuousimprovement. Under these principles the QMS can develop into a sophisticated system thatintegrates quality management and project management into a single system. This could enableus to have a system where implementation is quality assured step by step. This enables the projectmanager to be more aware of possible deviations. As an early detection system this Systemenables remedial action when required rather than when it is too late!In consolidating Project Management (PM) and Quality Management Systems (QMS), itdeserves to be mentioned that PM is the benchmark of required outcomes whilst QMS is wordsand system to measure the attainment of these benchmarks.4. THE MARRIAGE OF QMS & PMProject Management & Quality Management can be divided into 5 crucial steps. These willinclude:4.1 Pre Training Step4.2 Training Step4.3 Assessment Step4.4 Moderation Step4.5 Close out and Reporting Step
  3. 3. 4.1 The Pre Training step refers to that part of the training where the training objectives and thetraining brief have been identified. The training brief defines the objective (s) to be reached andincludes the number of people to be trained, what they are to be trained on and the reason whythey are to be trained. During pre training planning the access requirements or learner profile isdefined. This is needed so that a benchmark may be established for entrance. Without a definedentrance requirement, proper recruitment & selection of learners are impossible. So oftencompanies identify a training need, but fail to screen the suitability of staff to attend the training.Once selection is completed, learners must be registered. This registration should take intoconsideration the information requirements of the client or company as well as NLRDrequirements.The development of a training schedule with times, dates and explanations of what training takesplace when, should be developed prior to training. This schedule should also make provision forassessment & moderation. The inclusion of assessment & moderation on this schedule impliesthat there are evidence of assessment & moderation planning.The pre training step should conclude with a final checklist of requirements. The checklist couldinclude items such as printing, material development, classroom checking, security issues &learner communication. The checklist should be kept as a record of planning and forms part offinal report at a later stage. Lastly the entire practice needs to be documented - as a policy firstlyand procedure secondly. The policy should be written as a narrative of the step - describing theoutline and operation of this step. The procedure should describe in broad terms, the step-by-stepguide to achieving certain outcomes and objectives. The policy and procedure should serve as thedescription of what is to be achieved as well as how they the efforts will be tested against thispossible achievement. Also included in this step are the development and identification of therequired documents (templates) as well as the records (populated documents) that must be kept.In order to consider the effective implementation of the project plan, every step of the plan can bequality assured. Remembering that the PM step is setting the benchmark and that the QMS step ismeasuring the attainment of the benchmark, we can align the PM and QMS steps into a singlesystem.Training material development should be done based on unit standards but also on client needs.The client needs can be determined by developing an analysis of the "problem base" Thisinvolves a study whereby a survey is conducted of all that which does not work on a companyand then developing a training programme to address these needs. The alignment of these needsto the unit standards may prove tricky, but not impossible. Thus, satisfying both corporate andcompetency needs are possible.4.2 The Training Step includes items such as induction, actual facilitation of training, evaluationof trainer by learners, development of a learner satisfaction index and reports on continuousimprovement. The step also considers training methodology such as facilitation of theory, POEand outcomes based, the use of case studies etc.The welcoming of learners will be done with the aid of and induction document and a code ofconduct. The signed code of conduct and induction by the learner serves as the record to be kept.In keeping, the induction policy describes what induction is and why it is done. The procedureoutlines the broad steps that are to be followed when engaging in the induction of learners.Accordingly, the facilitation of learning has as documents, facilitators guides, learner guides,attendance register and alignment matrix. The accompanying documents are the training register
  4. 4. and the record the signed register. The policy describes how the training takes place and mentionsthat registers are kept. The procedure suggests how it is kept. Learners evaluate the trainer byrating certain pre-determined aspects. These are then "digested "via a learner satisfaction index torepresent a picture of trainer effectiveness as rated by learners. Again the process is described anddocumented by means if a policy & procedure. Documents and records are listed as per theattached slide:How to select facilitators, assessors & moderators should be mentioned in the staff selectionpolicies & procedures. This should include the development of standard Service LevelAgreements. Training staff should always have access to facilitator, assessor and moderatorguides.4.3 Assessment StepThe assessment step starts with the design & development of the assessment instrument.Documents to be used include the unit standards, draft assessment instruments and assessordevelopment guides. The alignment table, indicating how and where the assessment criteria arecovered, serves as a quality requirement. However, design & development of assessmentinstruments must also be reflected in the policy and procedures. Prior to assessment of the POE,learner portfolios should also be quality assured. This requires a POE checklist that enables thequality assurance officer to ascertain if the POE meets with requirements of evidence - whetherevidence satisfies the requirements of the unit standards.Once the Q/A process is complete, the POE can now be assessed, using the instrument and thepolicy and procedures to determine the standard of operation. NLRD upload takes place based onETQA regulations as well as policy & procedure. Again the assessment step is characterized by aprocess that has documents, records and quality standards.4.4 The moderation step starts with a moderator brief. The complete brief will require that themoderator consider the organizations policy & procedure of moderation to start with. In thecontext of this review, the moderator brief should reflect an application of policy and procedure.Once the moderator is satisfied that the policy & procedure meets with the ETQA criteria andcovers the brief, the moderation of the assessment instrument begins. Although often not thepractice, a competent moderator will also consider the training material used as well as thedelivery mode. Where RPL was used, the moderator should review the QMS, the process usedand the quality of evidence. Sound practice suggests that the moderation process is well plannedand that the plan is documented. As a rule of thumb, one moderators report for every 30 creditsshould be completed, or 4 for a complete qualification. The final moderators report shouldinclude a VARCS report.Once the moderation is conducted, a checklist to determine GAPs is always a good idea.Moderation should also include a review of the moderation itself, as well as clear feedback toassessors in terms of a feedback letter. Again, every project step in moderation has a QMS step,as well as documents & records.4.5 Close out reporting suggests a review and report of the initial objectives. The report shouldstart with a type of discussion of the objectives set in the beginning of the project, followed by ananalysis of the attainment of the objectives. GAPs should be highlighted and remediationdiscussed. A section for lessons learnt is always a good idea.
  5. 5. Again, every activity in the close out report should be quality assured. This is done via thealignment matrix of documents, records, policy and procedure. One of the best ways to develop areport is to keep score of developments as they take place, step by step. If for example, in the pretraining step, all documents are kept and the same in the subsequent steps, the compilation of afinal report becomes a consolidation of a process that was quality assured, step by step. Thebenefits being that project management do not have to wait until the completion of the entireproject to engage in an analysis of GAPs.5. CONCLUSIONThe development of a Project Management Implementation & Quality Assurance System(PIMQA) can be seen as the next evolutionary step in the improvement of the training providerQMS.The development of standards policies & procedures are of lesser importance where the providerengages in actual implementation of a system that quality assures as it project manages.The separation of the two disciplines makes the application academic.By engaging in a process of consolidation, we not only devise a practical system, but also ensurea step-by-step development that can detect problems early on in a project, whilst they can still becorrected.If you want to download over free 50 ebook for iso 9001 standard, you can visit:http://iso9001ebooks.infoBest regards