Cross knowledge user guide v2.0

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  • This slide is for presentation only, not to be printed. FRASERS CENTREPOINT LIMITED (FCL) ORIENTATION Objective: To orientate new employees to Frasers Centrepoint Limited (FCL) To share and explain about parent company Fraser & Neave (F&N) To introduce and familiarise new employees to FCL 3 business units To introduce new employees to other colleagues from other business units To create understanding of safe working environment and fire procedures Agenda: 4 Hour Session Activities – Individual & Group Session meant to be interactive Be participative, contribute and share effective ideas Videos to summarise key points Facilitators: Frasers Centrepoint Limited - Human Resource Personnel - FCL Risk Manager Fraser & Neave Limited - Computer Services Personnel For the development of experienced managers the following can co-host: Hospitality – introduce & tour of service apartment Development & Property – introduce & conduct detailed tour of property Safety & Security Team – presentation on Safety & Security function & conduct tour of mall Participants: All employees should attend within first month of employment. Training Equipments: Laptop / Computer LCD projector / Screen (if necessary) Music / Hifi with portable speakers DVD - F&N Corporate video (6.15mins) - FCL Corporate video (5.11mins) - F&N Corporate HR video (4mins) - “How To Treat Every Caller As A Welcome Guest” (10.30mins) Flipchart & markers Participant Notes (DVD: 1. F&N Corporate Video (produced By Corporate Office), 2. FCL Corporate Video (produced By FCL Corporate communications) 3. F&N Corporate HR Video (produced By Corporate Office), 4. “How To Treat Every Caller As A Welcome Guest” (produced by Telephone Doctor, through Mind Resources, telephone: +65 6536 7556 / email: singapore@mindresources.net)
  • Cross knowledge user guide v2.0

    1. 1. C ROSS K NOWLEDGE Distance Learning Solutions 12 December 2011 FRASERS CENTREPOINT E-Learning User Guide
    2. 2. CONTENT <ul><li>Brief Introduction to CrossKnowledge (CK) eLearning System </li></ul><ul><li>Overview on CrossKnowledge Topic </li></ul><ul><li>How to Access CK eLearning System? </li></ul><ul><li>Introduction to CK </li></ul><ul><li>How to Perform a Search / Advanced Search? </li></ul><ul><li>How to Launch a Programme? </li></ul><ul><li>More About CK Sessions </li></ul><ul><li>More About CK Essentials </li></ul><ul><li>More About CK Action Tips </li></ul><ul><li>More About CK Videocasts </li></ul><ul><li>Who Do I Contact When I Have a Query? </li></ul>
    3. 3. What is CrossKnowledge (CK) E-Learning System? <ul><li>The largest & most complete range of on-line training products for Management & Leadership Training </li></ul><ul><li>Over 10,000 training products available in 11 Languages to train staff, assess progress & help with practical applications </li></ul>
    4. 4. <ul><li>Training products available include: </li></ul><ul><ul><li>CK Sessions </li></ul></ul><ul><ul><ul><li>30 to 40 minutes training sessions covering key concepts, practices & managerial approaches </li></ul></ul></ul><ul><ul><ul><li>Available in 11 languages, sessions using an inductive approach to ensure transfer of learning through the use of interactive features such systematic practical exercises. </li></ul></ul></ul><ul><ul><li>CK Essentials </li></ul></ul><ul><ul><ul><li>Written media designed to help people grasp the essentials of a technique or management concepts in just a few minutes </li></ul></ul></ul><ul><ul><ul><li>Used for revision purposes by anyone who has previously followed a CK training programme. </li></ul></ul></ul>What is CrossKnowledge (CK) E-Learning System?
    5. 5. <ul><ul><li>CK Action Tips </li></ul></ul><ul><ul><ul><li>Written media designed to help Learners put what they have learn into practice. </li></ul></ul></ul><ul><ul><ul><li>One page document, they are practical tools designed to boost operational performance. </li></ul></ul></ul><ul><ul><li>CK Videocasts </li></ul></ul><ul><ul><ul><li>Collection of 800 3 – 6 minutes films presenting best practices & testimonials of experts & top managers, based on years of research & consultancy work. </li></ul></ul></ul><ul><ul><ul><li>Aim to coach, assist & inspire managers at all levels </li></ul></ul></ul>What is CrossKnowledge (CK) E-Learning System?
    6. 6. Overview of CrossKnowledge Topics Personal Management Skills Management Techniques Management Fundamentals <ul><li>Leadership </li></ul><ul><li>Communication </li></ul><ul><li>Innovation / Creativity </li></ul><ul><li>Personal Development </li></ul><ul><li>Decision Making </li></ul><ul><li>Time Management </li></ul><ul><li>Stress Management </li></ul><ul><li>Customer Orientation </li></ul><ul><li>Project Management </li></ul><ul><li>Developing Talent </li></ul><ul><li>Change Management </li></ul><ul><li>Driving Operations </li></ul><ul><li>Managing People & Performance </li></ul><ul><li>Selling & Negotiations </li></ul><ul><li>Management Styles </li></ul><ul><li>Managing People </li></ul><ul><li>Human Resources </li></ul><ul><li>Finance </li></ul><ul><li>Global Business </li></ul><ul><li>Marketing Principles </li></ul><ul><li>Strategy </li></ul><ul><li>Entrepreneurship </li></ul><ul><li>Management Mechanisms </li></ul><ul><li>Ethics & Responsibilities </li></ul><ul><li>Supply Chain Management </li></ul>
    7. 7. How to Access CrossKnowledge E-Learning System?
    8. 8. To access CrossKnowledge e-Learning system, launch your web browser and key in the below web link: http://ckcontents.lms.crossknowledge.com
    9. 9. 1. Enter assigned user email 2. Enter assigned password 3. Left Click on “Login” to proceed
    10. 10. Introduction to CrossKnowledge
    11. 11. If you have login successfully, you will see the CK home page as reflected
    12. 12. To logout of CK, Mouse over & left click on “Logout”!
    13. 13. To access CK one of CK specific training products, select one of these tabs to launch the module.
    14. 14. CK Sessions are 30 to 45 minutes training sessions covering key concepts, practices and managerial approaches. Sessions are available in 11 Languages. Mouse over the “Session” Tab & left click to launch it!
    15. 15. CK Essentials are written media designed to help people grasp the essentials of a technique or management concept in just a a few minutes. They can also be used for revision purposes by anyone who has previously followed a CK training programme. Mouse over the “Essentials” Tab & left click to launch it!
    16. 16. CK Action Tips are written media designed to help learners put what they’ve learn into practice. Mouse over the “Action Tips” Tab & left click to launch it!
    17. 17. CK Videocasts are a collections of 800 3-6 minutes films presenting best practices & testimonials of top managers aim at inspiring, coaching & assisting managers at all levels to move forward in their managerial approach or leadership role. Mouse over the “Videocasts” Tab & left click to launch it!
    18. 18. NOTE: This module is currently not available.
    19. 19. At any one point of time, if you would like to start from the beginning, mouse over the “Home” Tab & left click on it!
    20. 20. Under “Tag”, you will see a list of topics that you may be interested to explore. To access a particular field of interest, simply mouse over & left click on the word to explore further. NOTE: The list is refreshed every time you re-load the CK Home Page!!!
    21. 21. You will also be able to see a list of the most accessed Sessions / Essentials / Videocast topics accessed by users all over the world. To launch any of these topics, simply mouse over the “Title”, left click on it to find out more!
    22. 22. <ul><li>Left click on “My Taining” to </li></ul><ul><ul><li>Access any of the Sessions / Essentials / Videocasts that you have bookmarked / added under your favourites. </li></ul></ul><ul><ul><li>To continue any Sessions / Essentials / Videocasts that you have yet to complete. </li></ul></ul><ul><ul><li>To monitor your progress of any training Sessions / Essentials / Videocasts that you have begun. </li></ul></ul>
    23. 23. How to Perform A Search / Advanced Search?
    24. 24. <ul><li>If you would like to search for a particular Topic / Session / Essential / Videocast or area of interests, simply key in: </li></ul><ul><ul><li>Full / part of the Title of the Session / Essential / Action Tips / Videocast you are looking for, or </li></ul></ul><ul><ul><li>The Code of the Session / Essential / Action Tips / Videocast or </li></ul></ul><ul><ul><li>Key Words of Topic / Field you are exploring </li></ul></ul><ul><li>(To have an idea of what is available in the CK Library, please refer to the CK Learning Directory (Sessions) for more details.) </li></ul><ul><li>Left click on ‘OK’ or simply ‘Enter’ to start search! </li></ul>
    25. 25. Once you have perform a search, the system will display the findings for your review.
    26. 26. You can simply scroll through the page to review the search results or opt to refine your search further by performing an advanced search by setting additional filters here!
    27. 27. Alternatively, you can also refine your search by selecting an area from the drop down menu to refine your search further. Left click on the “Drop Down Arrow” to see the list of choices.
    28. 28. Media type of the programme (Session / Essentials / Videocast) Duration of the programme in minutes A brief sysnosis of the programme Title of programme.
    29. 29. Media type of the programme (Session / Essentials / Videocast)
    30. 30. Title of programme
    31. 31. Duration of the programme in minutes
    32. 32. A brief sysnosis of the programme
    33. 33. How to Launch a Programme?
    34. 34. <ul><li>To launch the programme, mouse over & left click on </li></ul><ul><ul><li>Title of the programme, or </li></ul></ul><ul><ul><li>Blue Arrow Button </li></ul></ul>1 2
    35. 35. Once you have launched a Session / Essential / Videocast successfully, you will see the Programme Summary Page
    36. 36. Media Type Selected
    37. 37. The system will also list other topics related to the field you have selected for you to consider.
    38. 38. Sysnosis of Program (in detail)
    39. 39. Key Learning Points of Programme
    40. 40. If you wish to bookmark / review this programme at a later stage, left click on “Add to My Training” to add / bookmark this programme under “My Training”. Once you have done that, you can re-visit the programme anytime by simply selecting “My Training” at the top.
    41. 41. To launch the programme, mouse over the “Launch” button & left click on it.
    42. 42. More about CK Session
    43. 43. Detailed Program outline of Selected Session. To go to a specific section of the session, mouse over the topic and left click to launch that section.
    44. 44. Left click here to toggle between detailed outline view or slide view format.
    45. 45. Volume Control & Session control panel - Play / Pause / Fast-Forward / Repeat the session.
    46. 46. You can also choose to pre-load your session to minimise interruptions of program due to lag time of your network. NOTE: Time taken for pre-loading of session is depending on the bandwidth of your network. Once the session is pre-loaded, you can play the session with no interruption.
    47. 47. To print out a copy of the session, mouse over & left click on the “Printer” icon
    48. 48. By default, all session launched are in English. To change the language of instruction to your preferred language, mouse over the “National Flag” icon & left click on the National Flag for your choiced language.
    49. 49. More about CK Essential
    50. 50. Essential Control Panel – Select / Zoom in/out / Page forward & backward / Print
    51. 51. <ul><li>Mouse over & left click here to: </li></ul><ul><ul><li>Pre-load the Essential </li></ul></ul><ul><ul><li>Print out the Essential </li></ul></ul><ul><ul><li>Change the Language of Essential </li></ul></ul>
    52. 52. More about CK Action Tips
    53. 53. Action Tips Control Panel – Select / Zoom in/out / Page forward & backward / Print
    54. 54. <ul><li>Mouse over & left click here to: </li></ul><ul><ul><li>Pre-load the Action Tips </li></ul></ul><ul><ul><li>Print out the Action Tips </li></ul></ul><ul><ul><li>Change the Language of Action Tips </li></ul></ul>
    55. 55. More about CK Videocasts
    56. 56. Mouse over & left click here to pre-load the videocast.
    57. 57. Mouse over & left click here to view the videocast under full screen mode.
    58. 58. Videocast Control Panel: Play / Pause / Volume Control
    59. 59. Mouse over & left click on “Subtitles” to display available languages for subtitles. To select, mouse over & left click on the language. NOTE: Videocasts are only available in English with subtitles in different languages. There is no voice-over of videocasts in other languages.
    60. 60. Who Do I Approach When I Have A Query? <ul><li>In-House Support (Overseas) </li></ul><ul><ul><li>General Managers </li></ul></ul><ul><ul><li>HR / Training Manager </li></ul></ul><ul><li>Frasers Centrepoint Limited </li></ul><ul><ul><li>Norman Lee - System Administrator, FCL </li></ul></ul><ul><ul><ul><li>+65 6277 2662 ( [email_address] ) </li></ul></ul></ul><ul><ul><li>Rajeswary SP – Learning & Development Executive, FCL </li></ul></ul><ul><ul><ul><li>+65 6277 2197 ( [email_address] ) </li></ul></ul></ul><ul><ul><li>Michelle Soh – Senior Learning & Development Executive, FCL </li></ul></ul><ul><ul><ul><li>+65 6277 2672 ( [email_address] ) </li></ul></ul></ul><ul><ul><li>David Hendrick – Senior Manager, Learning & Organisational Development </li></ul></ul><ul><ul><ul><li>+65 6277 2660 ( [email_address] ) </li></ul></ul></ul>
    61. 61. Conclusion <ul><li>“ Through learning we re-create ourselves. </li></ul><ul><li>Through learning we become able to do something we were never able to do.” </li></ul><ul><li>- Peter Senge - </li></ul>

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