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"I Hope You Never Need To Use This": Designing for Your User's #@$%-iest Experiences

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Some of the best work you'll ever do is stuff you truly hope no one ever uses. By balancing empathy with self-care, we can design information and services to help people through their darkest times without breaking ourselves.

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"I Hope You Never Need To Use This": Designing for Your User's #@$%-iest Experiences

  1. 1. WORLD IA DAY 2018 WASHINGTON, DC
  2. 2. WORLD IA DAY 2018 DESIGNING FOR YOUR USERS’ @#*$-IEST EXPERIENCES
  3. 3. 01 WORLD IA DAY 2018 4 THINGS YOU NEED TO KNOW 01 I WILL SAY “CRAP” & “CRAPPY” A LOT 02 YES, THERE ARE CITATIONS AT THE BACK OF THE DECK 03 SPOILER ALERT: THIS IS US SEASON FINALE 04 CHOCOLATE IS FOR PEOPLE IN THE FRONT ROWS
  4. 4. WORLD IA DAY 2018 BE PROUD OF YOUR WORK
  5. 5. 01 WORLD IA DAY 2018 WHAT WE HELP PEOPLE DO 01 FIND SOMETHING THEY WANT 02 FIND SOMETHING THEY NEED 02 UNDERSTAND SOMETHING
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  9. 9. WORLD IA DAY 2018 #stress
  10. 10. WORLD IA DAY 2018 Yerkes-Dodson Law
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  12. 12. WORLD IA DAY 2018 flexible, cognitive learning rigid, habit-like behavior
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  18. 18. WORLD IA DAY 2018 Sense of control
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  26. 26. 01 WORLD IA DAY 2018 HEADER OF THIS PAGE “We are completely disconnected from information. We do not have a radio... Not having information is demoralizing and disorienting. My [off-island friends] have been texting me every scrap of USVI news they see in the media and it has been a lifeline for me. I'll get no service for hours and then a rush of texts come through with info like a breath of fresh air.” - Laura Dixon Strickling
  27. 27. WORLD IA DAY 2018 HELP THE HELPERS
  28. 28. WORLD IA DAY 2018 TITLE FOR AN IMAGE BELOW
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  30. 30. WORLD IA DAY 2018 us
  31. 31. WORLD IA DAY 2018 YOU ARE ONE OF THE HELPERS
  32. 32. WORLD IA DAY 2018 COMPASSION FATIGUE & VICARIOUS TRAUMA
  33. 33. WORLD IA DAY 2018 SELF CARECORPORATE CARE
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  36. 36. WORLD IA DAY 2018 “I do still experience deep- seated coldness and my ears feel congested & I feel flu-like.”
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  41. 41. WORLD IA DAY 2018 “No.”
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  44. 44. WORLD IA DAY 2018 We can improve task performance & increase cognition.
  45. 45. WORLD IA DAY 2018 We can legitimately help people in need.
  46. 46. WORLD IA DAY 2018 We can make the crappiest experiences better.
  47. 47. WORLD IA DAY 2018 We can use IA for good.
  48. 48. WORLD IA DAY 2018 CHOCOLATE IS FOR EVERYBODY
  49. 49. WORLD IA DAY 2018 THANK YOU. QUESTIONS? PLEASE CONTACT: WENDY A F G STENGEL WENDY.STENGEL@GMAIL.COM | @WENDYWOOWHO
  50. 50. WORLD IA DAY 2018 READING LIST BRAIN STUFF • Alexander, Patricia A., and Lauren M. Singer. "The Enduring Power of Print for Learning in a DigitalWorld." The Conversation: In-depth Analysis, Research, News and Ideas from Leading Academics andResearchers. The Conversation, 03 Oct. 2017. Web. 22 Oct. 2017. • Internal locus of control psychology (n.d.). In The World Counts. Retrieved February 23, 2018, from http://www.theworldcounts.com/life/potentials/internal-locus-of-control-psychology • Long, M., Wood, C., Littleton, K., Passenger, T., & Sheehy, K. (2010). The Psychology of Education. N.p.: Routledge. Retrieved from https://books.google.com • Vogel, S., & Schwabe, L. (2016). Learning and memory under stress: implications for the classroom. Nature. doi:doi:10.1038/npjscilearn.2016.11
  51. 51. WORLD IA DAY 2018 READING LIST EMPATHY STUFF • Figley, C. R. (n.d.). Compassion fatigue. In Gift From Within - PTSD Resources for Survivors and Caregivers. Retrieved February 23, 2018, from http://www.giftfromwithin.org/html/What-is-Compassion-Fatigue-Dr-Charles-Figley.html • Helping the helpers. (n.d.). In Health and Human Rights Info. Retrieved February 23, 2018, from http://www.hhri.org/thematic/helping_helpers.html • Ochberg, F. (n.d.). When helping hurts. In Gift From Within - PTSD Resources for Survivors and Caregivers. Retrieved February 23, 2018, from http://www.giftfromwithin.org/pdf/helping.pdf • Guidelines for the prevention and management of vicarious trauma among researchers of sexual and intimate partner violence. (2015). Sexual Violence Research Initiative. Pretoria: South Africa.
  52. 52. WORLD IA DAY 2018 PHOTO CREDITS IN SLIDE ORDER • Giza Pyramids, Tim Moffatt, www.flickr.com/photos/23510510@N03/37602169961, Attribution 2.0 Generic (CC BY 2.0) • Yerkes-Dodson Law curve, Long, M., Wood, C., Littleton, K., Passenger, T., & Sheehy, K. (2010). The Psychology of Education. N.p.: Routledge. Retrieved from https://books.google.com • This Is Us; copyright NBC. • Lafayette Schoolhouse Fire Escape Slide, Photo by Marcus Larson, Copyright Yamhill Valley News-Register • 滅人器軍隊 https://www.flickr.com/photos/adikos/4424766192, Attribution 2.0 Generic (CC BY 2.0) • Kidde Kitchen Fire Extinguisher product manual • Portrait To Use Fire Extinguisher Sign With Symbol NHEP-18198, Product Photo, ComplianceSigns.com • Fire hydrant fire extinguisher use instructions logo stickers pvc stickers wall stickers luminous signs fire signs 1, Product photo, SAZE/shangchen • Tree branch through windshield, copyright Wendy A F G Stengel. • Google Crisis Map, https://google.org/crisismap/us-wildfires • Cemetery, Wales. Copyright Wendy A F G Stengel. • Still from Glee; copyright Fox.
  53. 53. WORLD IA DAY 2018 PHOTO CREDITS IN SLIDE ORDER • Promotional image for Orange is the New Black, from Netflix • “Waiting in the sun for 5 tense hours [for evacuation].”Photo courtesy of Laura Dixon Strickling for the purposes of a one-time presentation at World IA Day 2018, along with video recordings of that presentation and posting of that video and/or the presentation slide deck in its entirety. Ms. Strickling reserves all other rights to this photo. • Long distance telephone switchboard, www.flickr.com/photos/boston_public_library/11237567826/, Attribution 2.0 Generic (CC BY 2.0) • Silk & Goldman’s Ring Theory. Illustration by Wes Bausmith. • Comic bubble talk,Copyright Wendy A F G Stengel • Figley, C. R. (n.d.). Compassion fatigue. In Gift From Within - PTSD Resources for Survivors and Caregivers. Retrieved February 23, 2018, from http://www.giftfromwithin.org/html/What-is-Compassion-Fatigue-Dr-Charles-Figley.html • Comic bubble talk 2, Copyright Wendy A F G Stengel • Guanyin’s Foot, Hsiang-te Temple, Taroko Gorge, Taiwan. Copyright Wendy A F G Stengel • Pilgrims on the Camino de Santiago. Copyright Wendy A F G Stengel • A cute break, featuring Sancho the Corgi. Copyright Wendy A F G Stengel • Harry Truman, www.flickr.com/photos/forestservicenw/21416990584, Public domain • @ABarnardNYT

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