Since our inception, we've been helping good companies become great companies with our comprehensive arsenal of proven surveying, auditing, and management systems. Our programs allow our clients not only to gather incident-specific information about the moment of truth when a customer comes in contact with an organization, but also to track and trend attributes and behaviours that impact long-term guest value, satisfaction and advocacy. The company has a cost effective, scalable and innovative business model, which provides flexibility for 24x7 operations. Our Center of Excellence for Brand Auditing in India delivers high quality, cost effective, world-class solutions for all organizations. We put in solutions that ensure a continuous cycle of improvement in processes and business functions.