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Wemark India : Advancing the Art of Mystery Shopping

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Since our inception, we've been helping good companies become great companies with our comprehensive arsenal of proven surveying, auditing, and management systems. Our programs allow our clients not only to gather incident-specific information about the moment of truth when a customer comes in contact with an organization, but also to track and trend attributes and behaviours that impact long-term guest value, satisfaction and advocacy. The company has a cost effective, scalable and innovative business model, which provides flexibility for 24x7 operations. Our Center of Excellence for Brand Auditing in India delivers high quality, cost effective, world-class solutions for all organizations. We put in solutions that ensure a continuous cycle of improvement in processes and business functions.

  • You can go for Wemark marketing Pvt ltd as it is one of the good companies that has the expert mystery shoppers. Mystery shopping is an excellent way for companies interested in capturing customers to make sure their service is top-notch and Wemark is the company you can trust.
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  • Hi I would like to know how my employees work and how do they behave with the customers. Could anyone recommend me any of the marketing company that provides the services of mystery shopping??
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  • Wenmark is the top most audit and mystery shopping company that provides various services to the other companies so that they can evluate their employees.They also provide various types of mystery shopping.
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  • Nice and informative slide it talk about the company Wenmark India and the services that are provided by them.
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  • Wemark India is best mystery shopping company in India. Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams. I am working with this company and I am completely satisfy with this best mystery shopping company.
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Wemark India : Advancing the Art of Mystery Shopping

  1. 1. ADVANCING THE ART OF MYSTERY SHOPPING Wemark India
  2. 2. Introduction An ISO 9001:2008 Certified Company MSPA Certified Company A business that you cannot monitor by yourself or a retail chain with hundreds of franchise ideally requires our expert mystery shopping services in Delhi, India. As a top audit and mystery shopping company, we also offer our expert services to hotels, multiplexes and other luxury and entertainment business avenues.
  3. 3. About Us  Started in 2008.  WeMark India is head quartered in New Delhi (India).  Associate offices in India, Singapore, Malaysia, Thailand,Russia, UK, UAE, Oman, Kuwait, Qatar, Bahrain, Saudi Arabia,Indonesia, Sri Lanka, Japan, Philippines, Vietnam, Myanmar,Mauritius, Italy and Switzerland.  Board of Directors and Mentors from Indian Institute of Management, Harvard Business School, Carnegie Mellon and DCE.
  4. 4. Our Presence The company has a cost effective, scalable and innovative business model, which provides flexibility for 24x7 operations. • Around 50K+ shoppers working with us across 106 countries. •We conduct over 1.50L+ mystery shopping evaluations. •We provide services in 106 countries of the world. •We are present in 1069 cities in India.
  5. 5. Services  Mystery Shopping  Market Research  Internal Audit
  6. 6. Mystery Shopping  Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams.  We have specifically- designed matrices, solutions, and training programs to address every domain in all the industries. WeMark uses customised methodologies to assess how customers experience various products and
  7. 7. TypicalArea We Cover in Mystery Shopping  Brand Assurance/Compliance Evaluations  Customer Experience Evaluation  Customer/Guest Service Evaluations  Customer Touch Points Evaluation  Signature Employee Evaluation  Brand standards Implementation Evaluation  Competitive Benchmarking  Customer Experience Management  Service Level Quality Assurance  External and Internal Ambience  Relationship and Building Behaviour  Sales/Product Promotions  Sales Technique/Methodology  Cross selling/Up-Selling  Staff knowledge about Products and the Brand  Security Process  Telephonic Interaction Skills
  8. 8. Types of Mystery Shopping We Do  Experience Mystery Audits  Price Break Mystery Audits  Sales Mystery Audits  Promotion Mystery Audits  Hygiene Mystery Audits  Video Mystery Audits  Telephonic Mystery Audits  Fire and Safety Audits  MICE Audits  Competition benchmarking
  9. 9. Market Research  Market research is any organized effort to gather information about markets or customers. It is a very important component of business strategy.
  10. 10. InternalAudit Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization's operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.
  11. 11. ReportingAnalytics Our reporting technology provides each client with a variety of reports which allows them to evaluate everything from how their staff addresses their customers to what their industry standards are.These reports in turn can be used to reward star performers, provide training to employees wherever required and motivate them as well.
  12. 12. Wemark In Media  Rated as India's No. 1 Mystery Shopping Company by Economic Times in 2011.  Nominated for Small Business of the Year Award for 2012 by Franchise India  Wemark’s CEO was also nominated for the coveted prize of "Leaders of tomorrow Awards 2011" by ET Now.
  13. 13. Contact Us WEMARK MARKETING PVT LTD CORPORATE OFFICE (INDIA) 1001, VISHWADEEP BUILDING, DISTRICT CENTER, JANAKPURI, NEW DELHI. For Client Query: +91 9818044621 For Shopper Query: +91 8470044622 (9:30 AM - 8:30 PM) Landline: +91 (11) 41634622 Email: gauravpach@wemarkindia.com Website : http://www.wemarkindia.com/
  14. 14. Thank You

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