Language Considerations for Mobile Apps and Devices


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New ways of interacting with software, like touch and voice, mean a rethinking of how we develop our associated user assistance. This session describes how micro-concise instructions can significantly improve our users’ initial experience with the mobile apps. It will also cover the vocabulary of touch as it applies to both mobile platforms and the emerging use with desktop systems.

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Language Considerations for Mobile Apps and Devices

  1. 1. Design, Writing, & Development for Touch and Voice Applications and Devices Joe Welinske Twitter: welinske
  2. 2. A Major Inflection Point • New interactions with the UI… • …require new techniques and processes • Proprietary interactions… • …make software development harder • Uniquely customized UIs… • …require decisions about language
  3. 3. Touch Today• SmartPhones• Tablets: iPad / Kindle Fire / Google Nexus• Mac OSx Trackpad• Windows 7 Touchpad• Automotive Dash• and now, Windows 8 desktop and tablets
  4. 4. Multi-touch Controls• Multi-touch controls are not easily discoverable• Multi-touch gestures to trigger certain features. Quickoffice PhotoPad AccuTerra x x
  5. 5. Tablet dimensions:allow for more activity which can mean a complex touch UI
  6. 6. The Ultimate Touch Easter Egg
  7. 7. The Language of Gestures • Individual word choices are extremely important • It is worth testing with users to find the best words. • Word choices may change depending on the mobile platform
  8. 8. Gesture Language in UA ToonPAINT Weightbot AutoCAD x x
  9. 9. Gesture Language in UA Convertbot Calvetica eBay x x
  10. 10. Gesture Resources Touch Gesture Reference Guide try.asp?1071 • iOS • Android • Windows Phone • Mac • Windows • Others
  11. 11. Gesture Comparison by Platform/Device
  12. 12. Gesture Comparison by Platform/Device
  13. 13. Translation Issues for Gesture Terms
  14. 14. Single-sourcing for Multiple Device Types • Conditional Text • Based on device type • Based on UI type • HTML5 / CSS / Media Query • Authoring Tools
  15. 15. Device-specific instructions usingconditional text
  16. 16. Device-specific instructions Phone Laptop TV
  17. 17. Interaction-specific instructions Tablet Car Phone Laptop TV
  18. 18. Windows 8
  19. 19. NFC PhoneTablet Desktop Car DashHome Ent.
  20. 20. Other UI Elements • Device-specific controls need consideration Gallery of Android Sony Xperia Play button bars
  21. 21. iPhone User Guide Supplemental Use of icons language x Set… Turn… Focus… Zoom
  22. 22. Custom Language Choices Select Edit Share a. b. c. x x Double tap, hold Drag your finger and drag to select while holding
  23. 23. Custom Language Choices – Windows Phone Fantasia Paint Office Word x Photo Collage Tasks Anywhere x
  24. 24. Voice Today • iOS Siri • Office ? • Android Google Voice • Ford Sync
  25. 25. Design, Writing, & Development for Touch and Voice Applications and Devices Joe Welinske Twitter: welinske