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Talk to me  nicely, please! Thank you. Presented by Bonnie Cauthorn, Design Source, Richmond, VA Effective communications ...
Caregivers are on the front lines for providing quality service to elderly persons.
Aren’t  I busy enough without  thinking about the way I speak?  Why should I care about communicating better?
Nursing Home Resident’s Bill of Rights (partial)
Obstacles to good communications AND … I wasn’t very nice either Language differences Viewpoint: Mars vs. Venus Personal s...
Special considerations when communicating with older adults: <ul><li>Difficulty hearing </li></ul><ul><li>Low vision preve...
Breaking the code: what IT IS  NOT  said
Was it something I said?  Probably.
Non-verbal cues and body language say so much about  YOU <ul><li>Facial expressions </li></ul><ul><li>Gestures </li></ul><...
 
Credits: • “ Growing Elder Population Will Increase Need for Caregivers,”  www. eldercarelink.com • “ Bathing Sparky,”  by...
 
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Culture change caregiver

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Culture change caregiver

  1. 1. Talk to me nicely, please! Thank you. Presented by Bonnie Cauthorn, Design Source, Richmond, VA Effective communications for caregivers
  2. 2. Caregivers are on the front lines for providing quality service to elderly persons.
  3. 3. Aren’t I busy enough without thinking about the way I speak? Why should I care about communicating better?
  4. 4. Nursing Home Resident’s Bill of Rights (partial)
  5. 5. Obstacles to good communications AND … I wasn’t very nice either Language differences Viewpoint: Mars vs. Venus Personal styles Cultural styles Generational styles She/he is stubborn/ unreasonable
  6. 6. Special considerations when communicating with older adults: <ul><li>Difficulty hearing </li></ul><ul><li>Low vision prevents picking up body language cues </li></ul><ul><li>Difficulty speaking clearly or loudly </li></ul><ul><li>Memory loss </li></ul><ul><li>Need to grieve or reminisce </li></ul><ul><li>Life experiences vary </li></ul>
  7. 7. Breaking the code: what IT IS NOT said
  8. 8. Was it something I said? Probably.
  9. 9. Non-verbal cues and body language say so much about YOU <ul><li>Facial expressions </li></ul><ul><li>Gestures </li></ul><ul><li>Tone, volume, inflections and pitch of voice </li></ul><ul><li>Posture and movement </li></ul><ul><li>Invading personal space </li></ul><ul><li>Blinking, staring, avoiding </li></ul><ul><li>Touch </li></ul><ul><li>Personal appearance </li></ul>
  10. 11. Credits: • “ Growing Elder Population Will Increase Need for Caregivers,” www. eldercarelink.com • “ Bathing Sparky,” by Gwendolyn DeGeest, www.aging-parents-and-elder-care. Com • National Citizen’s Coalition for Nursing Home Reform • “ How to Have More Effective Communication with the Elderly” by Sharon O’Brien, www.senior-living.about.com • Caring for Your Parents: The Complete AARP Guide , Hugh Delehanty and Elinor Ginzler, AARP, Sterling Publishing Company, Inc. NY, NY, © 2005. • ” Mayday,” Karen Schoeneman, www.pioneernetwork.net/CultureChange/language. •” How to Communicate: Improve Your Relationships With Effective Communication Skills,” Elizabeth Scott, http://stress.about.com/od/relationships/ht/healthycomm.htm • Fourteen Friends’ Guide to Eldercaring , Capital Books, Inc. , Sterling, VA @1999. • “ Types of Nonverbal Communication” by Kendra Van Wagner, http://psychology.about.com/od/nonverbalcommunication/ • Are Your Parents Driving You Crazy?, Joseph A. Ilardo and Carole R. Rothman, VanderWyk & Burnham, Acton, MA, ©2006.

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