Techsailor Online Customer Engagement

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Techsailor's Online Customer Engagement Solutions - Building Customer Communities and providing Social Media Marketing for brands and companies.

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Techsailor Online Customer Engagement

  1. 1. Engaging Your Customers Online <br />
  2. 2. Online Customer Engagement Solutions for:<br />businesses to achieve better profitsby retainingand acquiringcustomers<br />
  3. 3. Some of our Notable Clients…<br />
  4. 4. What is <br />OnlineCustomer Engagement??<br />Online<br />Customer Communities<br /> Listento, <br />Supportand <br />Build Loyaltyamongst Customers<br />
  5. 5. What is <br />OnlineCustomer Engagement??<br />Online<br />Customer Communities<br />Listento,<br />Supportand <br />Build Loyaltyamongst Customers<br />Social Media Marketing<br />Social Media<br /> Educateand<br />Acquirenew Customers<br />
  6. 6. 1. Customer Communities <br />Knowing Your Customers Better<br />
  7. 7. “<br />By 2010,60%of Fortune 1000 companieswill be hosting or are connected to some form of online communities<br />”<br />- Gartner<br />
  8. 8. Why do you need a<br />Customer Community<br />
  9. 9. Dialogue<br />what are customers saying about your brand<br />
  10. 10. Trust<br />How much do customers<br />trust us<br />
  11. 11. Peer review can greatly affect purchase decisions<br />
  12. 12. Solutions<br />How are customers finding answers to their problems<br />
  13. 13. Speed<br />Are my customers<br />supported in a timely manner<br />
  14. 14. Users can get peer support, where solutions are reusable<br />
  15. 15. Admin can track and answer unresolved questions<br />
  16. 16. Loyalty<br />Will my customers<br />come back<br />
  17. 17. User can earn points based on online activity<br />
  18. 18. Admin can define how points are earned<br />
  19. 19. ProductInnovation<br />What do customers want in the <br />next product<br />
  20. 20. Members can vote for the best idea…<br />
  21. 21. … and continue to discuss and build on it<br />
  22. 22. Local kayaking school experiencesrealROI…<br />
  23. 23. …using our Customer Community <br />
  24. 24. Revenue grew300%in just 3 months<br />
  25. 25. 2. Social Media Marketing<br />Reach New Customers<br />
  26. 26. In the near future we will no longer search for products and services; they will find us <br />viaSocial Media<br />search<br />find us<br />
  27. 27. Visit Sri Lanka 2011 Campaign<br />
  28. 28. Visit Sri Lanka 2011 Campaign<br /> 600 new followers in 5 days<br />
  29. 29. Visit Sri Lanka 2011 Campaign<br /> 500 new followers in 4 days<br />
  30. 30. Visit Sri Lanka 2011 Campaign<br /> 138,517 views<br />
  31. 31. Visit Sri Lanka 2011 Campaign<br /> 15,106 views<br />
  32. 32. figures gathered beforecampaign launch!<br />
  33. 33. Project Showcase<br />Some of our Works<br />
  34. 34. Alumni Social Network<br />
  35. 35. Professional Social Network<br />
  36. 36. Food Review Community<br />
  37. 37. Mobile App Sharing Community<br />
  38. 38. Scratch Card Facebook App<br />
  39. 39. Scratch Card Facebook App<br />
  40. 40. Adaptable layout for any network<br />
  41. 41. Social Analytics<br />
  42. 42. Loyalty and redemption systems<br />
  43. 43. Techsailor<br />provides<br />OnlineCustomer Engagement<br />- Online Customer Communities<br />- Social Media Marketing<br />
  44. 44. Thank you!<br />

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