Van
webshop logistiek
naar
omnichannel
beleving
Is de klant koning?
2
Ik ga op vakantie en neem mee…
3
Customer journey omnichannel beleving
4
5
Ontwikkeling Klantpropositie
2009
Home Delivery
Afhaalpunten
Pilot Click & Collect in 6 vestigingen
Click & Collect 63 ves...
7
Uitdagingen webshop logistiek
2009 2010 2011 2012 2013 2014
vs.
8
Uitdagingen omnichannel beleving
9
Redesign Supply Chain
10
“Quality in service is not what you
put into it. It is what the customer
gets out of it.”
Peter Drucker
Thank You
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Logistiek & E-commerce: V&D

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Presentatie van Pascale Lourens van V&D tijdens de Vakdag Logistiek & E-commerce op 19 juni 2014

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Logistiek & E-commerce: V&D

  1. 1. Van webshop logistiek naar omnichannel beleving
  2. 2. Is de klant koning? 2
  3. 3. Ik ga op vakantie en neem mee… 3
  4. 4. Customer journey omnichannel beleving 4
  5. 5. 5
  6. 6. Ontwikkeling Klantpropositie 2009 Home Delivery Afhaalpunten Pilot Click & Collect in 6 vestigingen Click & Collect 63 vestigingen Click & Collect La Place Service straat Tablet Assisted Sales 3 vestigingen 20102011201220132014
  7. 7. 7 Uitdagingen webshop logistiek 2009 2010 2011 2012 2013 2014 vs.
  8. 8. 8 Uitdagingen omnichannel beleving
  9. 9. 9 Redesign Supply Chain
  10. 10. 10 “Quality in service is not what you put into it. It is what the customer gets out of it.” Peter Drucker
  11. 11. Thank You

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