While drones deliver our purchases and cars drive themselves, there’s something special about the personal touch that only a one-on-one interaction with a human assistant can provide. It’s special because humans have expertise, empathy, and insight that robots lack. Unfortunately, the “concierge experience” is expensive to offer, and scales slowly. In this session, we’ll discuss how technology can help businesses leverage their experts to scale the concierge experience cheaply and effectively, without losing the human qualities that make it great.
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Nate is the Director of Strategy at Cooper. In his role, he blends the decisiveness and collaborative skills of a Product Manager with the acumen of an Economist to build bridges with people and organizations. Equal parts teacher and student, Nate leads initiatives in content creation, business development, and creative leadership.