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Nate Clinton, "Conversations with Machines"


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While drones deliver our purchases and cars drive themselves, there’s something special about the personal touch that only a one-on-one interaction with a human assistant can provide. It’s special because humans have expertise, empathy, and insight that robots lack. Unfortunately, the “concierge experience” is expensive to offer, and scales slowly. In this session, we’ll discuss how technology can help businesses leverage their experts to scale the concierge experience cheaply and effectively, without losing the human qualities that make it great.

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Nate is the Director of Strategy at Cooper. In his role, he blends the decisiveness and collaborative skills of a Product Manager with the acumen of an Economist to build bridges with people and organizations. Equal parts teacher and student, Nate leads initiatives in content creation, business development, and creative leadership.

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Nate Clinton, "Conversations with Machines"

  1. 1. Conversations with machines Nate Clinton — @nclinton Managing Director, Cooper — @cooper
  2. 2. Alexa, play the Oompa Loompa song. I don’t know what you’re asking. Alexa, PLAY. THE. OOMPA. LOOMPA. SONG. I can’t find the song “El Paso” in your Library. Alexa, play the Oompa Loompa song on Prime Music You want to hear the song “Moon River”, is that right? No Alexa, play Willy Wonka and the Chocolate Factory on Prime OK, here’s a preview of the music from the soundtrack “Willy Wonka and the Chocolate Factory” (plays 15-second clips from each song)
  3. 3. K-T-B (writing) [1]..i..[2]..aa..[3] (container of X) [1]..aa..[2]..i..[3] (person who does X) ma..[1][2]..a..[3]..a(t) (place where X happens) KiTaaB (book) KaaTiB (writer) maKTaBat (library)
  4. 4. D-R-S (study) [1]..i..[2]..aa..[3] (container of X) [1]..aa..[2]..i..[3] (person who does X) ma..[1][2]..a..[3]..a(t) (place where X happens) DiRaaS (lesson) DaaRiS (student) maDRaSa (school)
  5. 5. Time flies like an arrow, and fruit flies like a banana.
  6. 6. “I love you”
  7. 7. bot humans
  8. 8. bot
  9. 9. Playing music Telling me the weather Impressing dinner guests
  10. 10. Alexa, play [station name] on TuneIn “Alexa, what’s the current moon phase?” “Alexa, switch accounts.” “Alexa, play the Ed Sheeran and More Prime Playlist.” “Alexa, turn popcorn on.”
  11. 11. First, set the mood—“Alexa, play Ocean Waves from Prime Music” Next, set the timer—“Alexa, set a sleep timer for 30 minutes.” Then, turn off the lights—“Alexa, turn off the bedroom lights.” Finally, don’t forget to say, “Alexa, goodnight”
  12. 12. Fashion Friends Family Animals Careers Guessing games Favorite colors New Years Christmas Diwali Kwanzaa Hanukkah Desserts Halloween Horseback riding Surfing Hawaii Chores Food
  13. 13. Hey…wanna talk about fashion for a bit? Awesome!! Oh pleeeease? It’ll be fun, I promise! So now that we’ve been used our imagination and played games, (MOCK SERIOUS) let’s get serious and talk about something really important… FASHION!
  14. 14. I mean, a magical horse with a horn is a unicorn, obviously. But with wings.. hmm, what do you think? Oh.. I’m not sure. I came in halfway through when it was on TV. But just as I turned it on.. there was this beautiful unicorn with wings. Now what do you call a unicorn with wings?
  15. 15. Oh right! A pegacorn! Oh right! An Alicorn! Hmm.. but I don’t think a pegasus has a horn. I guess maybe they’re just extra special flying unicorns.
  16. 16. thank you