www.NaviSite.com/dedicated
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www.NaviSite.com/dedicated
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www.NaviSite.com/dedicated
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NaviSite-Dedicated-Hosting-Webchutney-CaseStudy

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NaviSite-Dedicated-Hosting-Webchutney-CaseStudy

  1. 1. www.NaviSite.com/dedicated dhsales@navisite.com (978) 946-8985 India’s leading interactive marketing agency, benefits from NaviSite’s uncompromising Always There™ approach to Support. About Webchutney Webchutney is India’s top full service digital media and interactive marketing agency. For the last decade, they have brought their award winning expertise to thousands of projects for a roster of internationally known clients. Webchutney has earned a well deserved reputation for excellence and innovation, and has been recognized as one of the “coolest” companies by Business Today, India’s leading business magazine. They’ve built the reputation of one client at a time, through equal parts hard work and talent, and they understand the value and equity it brings to the company. A key facet of Webchutney’s business model depends on outsourcing their IT infrastructure including servers, firewalls and server monitoring and manage- ment. By avoiding the time and expense of investing in capital equipment and technical engineering employees, Webchutney has been able to focus on their core strengths, putting their efforts into revenue generating initiatives. This strategy has helped propel them to the forefront of their industry. “In the past clients weren’t really “We didn’t feel like we were in control.” interested in backend systems, Webchutney had a problem though; they were unhappy with the quality of but clients now demanding more service they were getting from their dedicated server hosting provider. Sporadic visibility and have higher expec- outages were frustrating, but even more troubling was the lack of professional- ism and follow through on the part of the engineering and support staff. The tations of our IT Infrastructure servers were under powered by industry standards, and Webchutney had little vendor responsiveness and this visibility into what was going on from day to day. Security issues were also a is a good way for us to provide concern, as demonstrated by a recent hacker attack. Even worse, the problems didn’t just make things difficult internally, but were impacting client presentations an additional level of confidence and projects in production that needed to be available to clients through the to our customers.” development process. As COO Rahul Nanda summed it up, “We didn’t feel like we were in control.” Rahul Nanda After making the decision to change providers and following a period of research, COO, Webchutney Webchutney selected NaviSite as their managed dedicated and virtual server host. Several factors contributed to the decision, including NaviSite’s reputation as a provider of enterprise class solutions as well as previous experience of -1- ANDOVER | ATLANTA | CHICAGO | HOUSTON | LONDON | MINNEAPOLIS | NEW DELHI | NEW YORK | SAN JOSE © 2009 Navisite. All rights reserved.
  2. 2. www.NaviSite.com/dedicated dhsales@navisite.com (978) 946-8985 Client www.Webchutney.com working with NaviSite. Webchutney took confidence in the fact that NaviSite was an established leader with world class infrastructure, class leading dedicated server performance to cost ratios, proven security technology and other enhanced management services. NaviSite’s existing client base of multi- billion dollar corporations and SMBs alike demonstrate to Webchutney’s clients that their vendor’s have been carefully selected. The switch to NaviSite wasn’t without incident. “We had a few hiccups initially,” said COO Rahul Nanda. Far from being upset, given the bad experience with their previous provider, he saw this as an opportunity to gauge the quality and level of NaviSite’s support. “Just about any host is going to work okay 95% of the time,” he added. “How they respond when you are having problems is what separates the amateurs from the professionals.” Always There Support passed the test. The NaviSite Always There support team passed the test with flying colors. ”My client expected me to work over the weekend, and I was very surprised and pleased that the NaviSite support staff had the same level of commitment. They worked through the entire weekend to resolve our issues. It was very reassur- ing, and delivered that ‘delight factor’ that every customer hopes for.” NaviSite’s Always There Team is Built on a Strong Mr. Nanda also gave high marks to the NaviSite ticketing system and the quality Foundation: of the e-mail communications he had with the support team. Webchutney now enjoys great visibility into the health and performance of their servers thanks to the NaviView control panel, and will be utilizing the functionality to give their own 86% of NaviSite employees are engineers, one clients limited visibility, adding value to their scope of services. “In the past of the highest in the industry. clients weren’t really interested in back end systems, but clients are now demanding more visibility and have higher expectations of our IT infrastructure NaviSite’s engineers are always in training and vendor responsiveness and this is a good way for us to provide an additional have goals for continuous learning. level of confidence to our customers. NaviSite has exceeded our customers’ requirements.” NaviSite has implemented a comprehensive documented process for delivering exceptional support. “We’re in control again” Webchutney is very happy with their decision to use NaviSite as their managed NaviSite’s controls and audits detect knowledge/ dedicated server and virtual server hosting provider. They knew they needed process/ customer expectation gaps early and more than just a provider, with their reputation tied to the reliability of their are the engine of the continuous improvements. service, they needed a partner. Webchutney benefits from enterprise class hardware and data networking, proven security, and end to end management, but once asked to point to one specific item that has made their decision pay off, Mr. Nanda had a ready response. “The level of support,” he said. “We’re in control again.” -2- ANDOVER | ATLANTA | CHICAGO | HOUSTON | LONDON | MINNEAPOLIS | NEW DELHI | NEW YORK | SAN JOSE © 2009 Navisite. All rights reserved.
  3. 3. www.NaviSite.com/dedicated dhsales@navisite.com (978) 946-8985 Client www.Webchutney.com Webchutney at a glance Founded in 1999, Webchutney is India’s leading full service digital agency which offers a range of digital solutions to a large portfolio of globally recognized brands and companies. Their clients include Microsoft, HP, Airtel, Unilever, P&G, Tata Group amongst others. Webchutney offers interactive consultancy services like UI development, media planning and buying, emerging platforms, and social media. Recently, Webchutney was ranked as the Number 1 Digital Agency in India by Brand Equity, Economic Times. They have offices across New Delhi, Mumbai and Bangalore. For more informa- tion, please visit www.webchutney.com About NaviSite NaviSite is a leading provider of enterprise hosting and application solutions. Over 1,500 customers depend on NaviSite for managed application services, application development, implementation and management on its web infrastructure platforms in 16 state-of-the-art data centers supported by more than 650 professionals. NaviSite provides customized and scalable solutions leveraging its broad range of application development capabilities, packaged software implementation expertise, deep portfolio of best in class technologies, and a full suite of web-hosting and internet infrastructure options. NaviSite Dedicated Hosting Business focuses on providing hosting solutions to small and mid size businesses leveraging NaviSite expertise in serving its Enter- prise customers. The solutions offered includes powerful dedicated servers and virtual servers which are optimized for small and medium sized businesses technology needs and budgets and could be easily configured and ordered through, NaviSite’s dedicated hosting portal. For more information, please visit http://dedicatedhosting.navisite.com -3- ANDOVER | ATLANTA | CHICAGO | HOUSTON | LONDON | MINNEAPOLIS | NEW DELHI | NEW YORK | SAN JOSE © 2009 Navisite. All rights reserved.

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