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Managed Hosting Services


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Managed Hosting Services

  1. 1. Managed Hosting Services Product Overview January 2006
  2. 2. Contact Information Contact our sales department today with your specific needs and we will be happy to provide you with a free quote on any of our provided services tailored to meet your specific business needs. 2354 Hassell Rd., Suite G Hoffman Estates, IL 60195 Tel: 847.882.6720 Fax: 847.594.6108 Scott Seong President Email: Tel: 847.613.5743 Copyright © 2006 Edula, Inc.
  3. 3. Providing Open Solutions to Enterprises Edula Inc. is a leading solutions provider of the Internet and Business services, and provides infrastructure services to small, medium and large enterprises. Edula specializes in providing a complete Internet presence, including domain name registration, web hosting, managed hosting, and application services as well as custom application development. Edula offers Internet infrastructure services to businesses that require reliable, highly scalable, and robust Internet services. Edula focuses on the open platform, and provides network services, security solutions, and custom consulting services to mid-to-large corporations. Managed hosting and co-location services are also provided to those customers desiring to use their own hardware to host business services while relying on our facilities and network infrastructure as the delivery platform. Edula provides managed hosting services on the Windows and Linux platforms. Our development environments include J2EE, .NET and other web based technologies such as PHP, Perl and Python. Our priority is making everlasting relationships with our customers, by offering best-value products, reliable and scalable services, and timely delivery of the products and services that our customers demand. Our delivery platforms include Windows, FreeBSD, RedHat Enterprise Linux, Oracle, SQL Server, BEA WebLogic, JBoss and IBM WebSphere. Our goal is to exceed our customer expectations, and develop long- term relationships with our valued customers for the delivery of application development, managed hosting and application services. Copyright © 2006 Edula, Inc.
  4. 4. Delivering Performance Optimized Solutions Applications continue to grow in complexity and size, and the wealth of knowledge required to manage the resulting application infrastructures becomes a daunting challenge for any IT organization. Edula’s collection of services is built to help the customers take command of the critical applications required for their businesses. System Administration Services Edula offers system administration services to all managed hosting customers on both Windows and Linux operating platforms. The administration services include Unix System administration, Windows Server administration, Microsoft Exchange Server administration, Microsoft Sharepoint Portal administration, and other networking and domain level administration services. DBA Services Edula provides customized DBA Services for a complete outsourced solution for full operational database management. DBA Services covers all aspects of running and managing a production database system including database maintenance, performance tuning, stored procedures, security management and other day-to-day database management tasks such as managing tables, views and indexes; and backup and archival services. DBA services are available on SQL Server, Oracle, Informix, Postgres and MySQL databases. Managed Staging Servers Managed Staging service provides customers with a proven operational platform designed to address the specific performance, security and reliability requirements for these non-production servers at a lower cost than our complete managed services offering. Copyright © 2006 Edula, Inc.
  5. 5. Edula offers both dedicated physical servers and virtual private servers (VPS) that meet customers’ budget and system requirements. Application Services Edula offers business enterprises with Customer Relation Management (CRM) application service. Edula has partnered with Hipergate and SugarCRM, and offers customers with hosted CRM solutions. Edula also offers custom modifications of those CRM products if required by the customer. Application Development Service If customer requires a specific application development, Edula works closely with the customer to understand the requirements and delivers the product on time and in good quality. The development platform includes .NET, J2EE and PHP on the Windows and Linux platforms. Edula also supports every database products that are to be integrated with the application. Backup Services Edula performs incremental and full backup of system, application and data. If customer requests a specific backup plan, Edula builds a comprehensive backup plans and execute per customer requirements. Deployment Services Edula’s systems design and architecture service helps you maximize the return on your hosting investment by leveraging proven processes and the latest technologies to design and size your infrastructure. Our engineers work closely with your architects and developers to deploy your custom application, understand your application workflow and document your work process to develop detailed return-to-service procedures and custom transactional monitoring, and provide an unmatched level of service with Custom Code Support. Edula constantly monitors operating system level security vulnerabilities and upon detection of such vulnerabilities, applies the security patches provided by the vendors and protects the systems from outside threats. Edula helps solve network level and application level problems that happen on the customer’s equipment and research root-cause issues and implement solutions on-time. Copyright © 2006 Edula, Inc.
  6. 6. Scalability Reliability and High-Availability Edula understands the importance of network performance to the overall success of business applications. Our network strategy is designed to provide high-capacity backbone services as well as private transit, multi-backbone connectivity for high performance, end-user content delivery. By using private transit agreements with global networking providers, we are afforded higher levels of service and responsiveness, greater reach to end-user networks, and improved performance by minimizing router hops and avoiding public exchange points. Our Internet connectivity is backed by comprehensive, industry-leading Service Level Agreements. The network is managed and monitored 24/7 for performance and security, including full network-based intrusion detection, by networking and security experts. Our state-of-the-art data center offers the latest in advanced security measures, environmental control systems and highly-available power and networking. Software and Hardware Platforms Microsoft Edula is an acknowledged leader in providing managed services on the Microsoft platform, with a proven track record of managing complex transactional applications on the Windows platform. Our delivery platform and services include Windows 2000 and 2003 Server administration, SQL Server Administration, Exchange Server Administration, Microsoft Sharepoint Groupware Administration and Network Administration. Edula also provides application development services on the .NET infrastructure. FreeBSD/Linux Edula also focuses on open platforms, which allows us to concentrate on quality of service, standards compliance and performance optimized solutions at very affordable prices. Our preferred operating systems include FreeBSD and RedHat Enterprise Linux. Copyright © 2006 Edula, Inc.
  7. 7. BEA Edula takes full advantage of J2EE technology, and builds and hosts applications on the BEA WebLogic platform. We bring together the technology and operational excellence, and provide the customers with e-business solutions that are reliable, secure, and scale with your business. Open Source J2EE Platforms - JBoss/Tomcat For those customers who prefer open platforms, Edula deploys web and EJB applications on either JBoss or Tomcat platforms. Whether the customer requires a standalone JBoss webserver or tiered application partition with a separate Apache web server front-end, Edula can help deploy web applications on the platform of customer’s choice. Dell Edula has been deploying infrastructure solutions on Dell PowerEdge hardware since its inception. Dell’s Intel based multi-processor server hardware offers the proven capability, stability and scalability necessary for mission critical business applications to run on both Windows and Linux platforms. IBM Edula also deploys and manages IBM server hardware and software delivery platforms that are highly required by tier one customers. The server hardware provides very reliable hosting platforms, while software platforms are ideal for mission critical business applications to run on Linux platforms. PHP Edula offers custom programming services to those customers requiring web application development. We’ve worked with various applications such as php-nuke and mambo content management systems; osCommerce shopping cart; phpBB, zeroboard, and vbulletin boards, and smarty template engine for customization and value-added implementations. Service Level Agreement Our state-of-the-art data center offers advanced security, environmental control system, and redundant power and networking services. An Edula Managed Network is guaranteed to be available and capable of forwarding IP packets 99.9% of the time, as averaged over a calendar month. The managed hosting service provides Internet access at the committed 1Mbps bandwidth per server. If more bandwidth is required, additional bandwidth can be allocated on a per server basis. The Edula Network Availability guarantee does not include the local access circuit, customer promise equipment, scheduled maintenance periods, customer caused outages or disruptions to service, or interconnections to or from and/or connectivity within other Internet Service Provider networks. In addition to the service level agreement, Edula offers following tiered support services. • 24x7 Monitoring of the network and application services • 24x7 Monitoring of the environmental control Copyright © 2006 Edula, Inc.
  8. 8. • 24x7 Technical Support Services Edula is committed to provide reliable, performance optimized, and scalable managed hosting services to our customers. Our network technicians constantly monitor our network, Internet gateway, and multi-backbone connectivity for high performance and maximum network utilization. Copyright © 2006 Edula, Inc.