Seven Things You Need to Know About Management - MaRS Best Practices

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If you’re like most people who have managed projects, process and people, you didn’t learn how to become a manager in a classroom. If you were lucky, you had a good boss from whom you could learn. As an entrepreneur though, how can you build on your experience to become a better manager when you have no one’s example to follow?

Charles Plant became an entrepreneur before he was 30 and had to learn to be a manager the hard way, by making mistake after lonely mistake. This Best Practices session outlines the seven things he wished he had known when he started managing and how he eventually learned them.

Video link: http://vimeo.com/41313552

Published in: Business, Technology
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Seven Things You Need to Know About Management - MaRS Best Practices

  1. 1. from manager to leader material minds
  2. 2. management vs leadership•  managers •  leaders •  manage tasks •  lead people •  plan •  set vision •  organize •  communicate •  coordinate •  motivatematerial minds 3
  3. 3. 30 years of productivity gains•  automated factory•  data management•  communicationsmaterial minds 4
  4. 4. the next great levermaterial minds 5
  5. 5. so how are we doing atdeveloping leaders?•  Development Dimensions International•  Global Leadership Forecastmaterial minds 6
  6. 6. the importance of leadershipmaterial minds 7
  7. 7. critical skillsmaterial minds 8
  8. 8. how are we doing?•  50% of leaders are ineffective in critical skills•  38% of companies have high quality leadership•  18% of companies have strong bench strength•  31% have effective leadership selectionmaterial minds 9
  9. 9. conclusion•  either we’re not doing enough training and/or the training we are doing isn’t workingmaterial minds 10
  10. 10. seven key skills to turn you from a manager into a leadermaterial minds 11
  11. 11. skill one - getting resultsmaterial minds 12
  12. 12. getting results - plan•  you need a written planmaterial minds 13
  13. 13. getting results - organize•  you need to make sure your team’s work is organizedmaterial minds 14
  14. 14. getting results - staff•  you need to make sure you have the right people on boardmaterial minds 15
  15. 15. getting results - direct•  you need to provide the right amount and type of directionmaterial minds 16
  16. 16. getting results - control•  you’ll need some feedback mechanism to make sure the work is done properlymaterial minds 17
  17. 17. skill two - metricsmaterial minds 18
  18. 18. metrics – quality, cost, speed•  you should be measuring quality, cost and speedmaterial minds 19
  19. 19. metrics - activities•  activity are the things you domaterial minds 20
  20. 20. metrics - outcomes•  outcome metrics are the results of what you do•  customer reactionsmaterial minds 21
  21. 21. metrics - causality•  look for a causal relationship between what you do and the customer resultmaterial minds 22
  22. 22. skill three- materialitymaterial minds 23
  23. 23. materiality – look at metrics•  if something does not have a material affect on your metrics, don’t spend any time on it.material minds 24
  24. 24. materiality – 80/20 rulematerial minds 25
  25. 25. materiality – gemo•  good enough, move onmaterial minds 26
  26. 26. skill four - hiringmaterial minds 27
  27. 27. hiring – job design•  figure out what metrics the person will be responsible formaterial minds 28
  28. 28. hiring -attitude•  hire for attitude train for skillsmaterial minds 29
  29. 29. hiring - resume•  results, initiative, drivematerial minds 30
  30. 30. hiring- interview•  listen to the stories they tellmaterial minds 31
  31. 31. skill five - delegationmaterial minds 32
  32. 32. delegation – your job•  your job is to get things done through other people, not by yourselfmaterial minds 33
  33. 33. delegation - micromanagement•  never, ever manage the immaterial or do your employee’s jobmaterial minds 34
  34. 34. delegation - abdication•  don’t just set out the objectives and ignore the personmaterial minds 35
  35. 35. delegation - mbwa•  management by walking aroundmaterial minds 36
  36. 36. skill six - listeningmaterial minds 37
  37. 37. listening – do it a lot•  you have two ears and one mouth, use them in that proportionmaterial minds 38
  38. 38. listening - questions•  ask questionsmaterial minds 39
  39. 39. listening - think•  take time to consider the responsematerial minds 40
  40. 40. skill seven - emotional intelligencematerial minds 41
  41. 41. emotional intelligencematerial minds 42
  42. 42. emotional intelligence•  creating meaning in life requires strong relationships and doing so requires emotional intelligence.material minds 43
  43. 43. emotional intelligence•  address the world in a positive manner•  avoid negative •  expressions •  sounds •  attitudes •  statements •  criticismmaterial minds 44
  44. 44. why these seven skills?material minds 45
  45. 45. employees need:•  to be successful – results•  to have clear measures – metrics•  to matter - materiality•  to be part of a team – hiring•  to be responsible – delegation•  to be heard – listening•  to be supported – emotional intelligencematerial minds 46
  46. 46. the final word to be a leader you need to make an emotional connectionmaterial minds 47

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