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Migrating to a Single Stack Billing Platform

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A “single-stack” solution is a unified set of software components to facilitate back office operations. The components are tightly integrated and generally delivered by a single vendor. This has many advantages, including improved efficiency, lower costs and greater access to data.

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Migrating to a Single Stack Billing Platform

  1. 1. TimelyBill.com MIGRATING TO A “SINGLE-STACK” BACK-OFFICE PLATFORM Patrick LaJuett Chief Marketing Officer, TimelyBill
  2. 2. TimelyBill.com WHAT IS A “SINGLE-STACK” SOLUTION?
  3. 3. TimelyBill.com WHAT IS A “SINGLE-STACK” SOLUTION? • A Unified Set of Software Components to Facilitate Back Office Operations • Tightly Integrated • Single Vendor or Pre-Integrated 3rd Party • Typical Components include Quoting, Billing, Product Catalog, Usage Mediation, CRM, Reporting, Payment Processing, Trouble Management, Workflow, Customer Portals, Collections Mgmt.
  4. 4. TimelyBill.com WHAT IS A “SINGLE-STACK” SOLUTION? • A Unified Set of Software Components to Facilitate Back Office Operations • Tightly Integrated • Single Vendor or Pre-Integrated 3rd Party • Typical Components include Quoting, Billing, Product Catalog, Usage Mediation, CRM, Reporting, Payment Processing, Trouble Management, Workflow, Customer Portals, Collections Mgmt.
  5. 5. TimelyBill.com WHAT IS A “SINGLE-STACK” SOLUTION? • A Unified Set of Software Components to Facilitate Back Office Operations • Tightly Integrated • Single Vendor or Pre-Integrated 3rd Party • Typical Components include Quoting, Billing, Product Catalog, Usage Mediation, CRM, Reporting, Payment Processing, Trouble Management, Workflow, Customer Portals, Collections Mgmt.
  6. 6. TimelyBill.com WHAT IS A “SINGLE-STACK” SOLUTION? • A Unified Set of Software Components to Facilitate Back Office Operations • Tightly Integrated • Single Vendor or Pre-Integrated 3rd Party • Typical Components include Quoting, Billing, Product Catalog, Usage Mediation, CRM, Reporting, Payment Processing, Trouble Management, Workflow, Customer Portals, Collections Mgmt.
  7. 7. TimelyBill.com BENEFITS OF THE “SINGLE-STACK”
  8. 8. TimelyBill.com BENEFITS OF THE “SINGLE-STACK” • Eliminate the “Swivel Chair” / Data Duplication • Minimize Data Entry Error • Reduced Total Cost of Ownership (TCO) – APIs, 3rd Parties, Quote to Cash • Improved Data Access/Reporting & Analytics – Common DB, Report on “Anything”
  9. 9. TimelyBill.com BENEFITS OF THE “SINGLE-STACK” • Eliminate the “Swivel Chair” / Data Duplication • Minimize Data Entry Errors • Reduced Total Cost of Ownership (TCO) – APIs, 3rd Parties, Quote to Cash • Improved Data Access/Reporting & Analytics – Common DB, Report on “Anything”
  10. 10. TimelyBill.com BENEFITS OF THE “SINGLE-STACK” • Eliminate the “Swivel Chair” / Data Duplication • Minimize Data Entry Errors • Reduced Total Cost of Ownership (TCO) – APIs, 3rd Parties, Quote to Cash • Improved Data Access/Reporting & Analytics – Common DB, Report on “Anything”
  11. 11. TimelyBill.com BENEFITS OF THE “SINGLE-STACK” • Eliminate the “Swivel Chair” / Data Duplication • Minimize Data Entry Errors • Reduced Total Cost of Ownership (TCO) – APIs, 3rd Parties, Quote to Cash • Improved Data Access/Reporting & Analytics – Common DB, Report on “Anything”
  12. 12. TimelyBill.com MORE BENEFITS
  13. 13. TimelyBill.com BENEFITS OF THE “SINGLE-STACK” CONT. • Single Vendor / Single Point of Contact • Unified Support Structure – Visibility & Insight • Streamlined External Integrations
  14. 14. TimelyBill.com BENEFITS OF THE “SINGLE-STACK” CONT. • Single Vendor / Single Point of Contact • Unified Support Structure – Visibility & Insight • Streamlined External Integrations
  15. 15. TimelyBill.com BENEFITS OF THE “SINGLE-STACK” CONT. • Single Vendor / Single Point of Contact • Unified Support Structure – Visibility & Insight • Streamlined External Integrations
  16. 16. TimelyBill.com THINGS TO CONSIDER WHEN SELECTING A SINGLE-STACK SOFTWARE VENDOR
  17. 17. TimelyBill.com CONSIDERATIONS - VENDOR • Domestic Support? • Data / Report Access • Track Record • Product Growth & Releases • Infrastructure • Security • Ability to Implement Incrementally
  18. 18. TimelyBill.com CONSIDERATIONS - VENDOR • Domestic Support? • Data / Report Access • Track Record • Product Growth & Releases • Infrastructure • Security • Ability to Implement Incrementally
  19. 19. TimelyBill.com CONSIDERATIONS - VENDOR • Domestic Support? • Data / Report Access • Track Record • Product Growth & Releases • Infrastructure • Security • Ability to Implement Incrementally
  20. 20. TimelyBill.com CONSIDERATIONS - VENDOR • Domestic Support? • Data / Report Access • Track Record • Product Growth & Releases • Infrastructure • Security • Ability to Implement Incrementally
  21. 21. TimelyBill.com CONSIDERATIONS - VENDOR • Domestic Support? • Data / Report Access • Track Record • Product Growth & Releases • Infrastructure • Security • Ability to Implement Incrementally
  22. 22. TimelyBill.com CONSIDERATIONS - VENDOR • Domestic Support? • Data / Report Access • Track Record • Product Growth & Releases • Infrastructure • Security • Ability to Implement Incrementally
  23. 23. TimelyBill.com CONSIDERATIONS - VENDOR • Domestic Support? • Data / Report Access • Track Record • Product Growth & Releases • Infrastructure • Security • Ability to Implement Incrementally
  24. 24. TimelyBill.com INTERNAL ISSUES TO CONSIDER WHEN MOVING TO SINGLE-STACK
  25. 25. TimelyBill.com CONSIDERATIONS - INTERNAL • Employee Resistance • Data Accessibility • Implementation Resources – Internal - Incremental Conversion? – Vendor Resources – External Resources • Existing Network Infrastructure
  26. 26. TimelyBill.com CONSIDERATIONS - INTERNAL • Employee Resistance • Data Accessibility • Implementation Resources – Internal - Incremental Conversion? – Vendor Resources – External Resources • Existing Network Infrastructure
  27. 27. TimelyBill.com CONSIDERATIONS - INTERNAL • Employee Resistance • Data Accessibility • Implementation Resources – Internal - Incremental Conversion? – Vendor Resources – External Resources • Existing Network Infrastructure
  28. 28. TimelyBill.com CONSIDERATIONS - INTERNAL • Employee Resistance • Data Accessibility • Implementation Resources – Internal - Incremental Conversion? – Vendor Resources – External Resources • Existing Network Infrastructure
  29. 29. TimelyBill.com WRAPPING THINGS UP
  30. 30. TimelyBill.com CONCLUSION • Single-stack Solutions have Many Advantages – More Efficient – Lower Costs – Greater Access to Data • Careful Consideration • Thank you!
  31. 31. TimelyBill.com CONCLUSION • Single-stack Solutions have Many Advantages – More Efficient – Lower Costs – Greater Access to Data • Careful Consideration • Thank you!

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