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Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Scaling service design and the challenge of problem-caring – Sanjay Poyzer

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Scaling service design and the challenge of problem-caring – Sanjay Poyzer

Oct. 18, 2017••
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Design

Delivering public services that truly meet user needs involves some big changes.

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Scaling service design and the challenge of problem-caring – Sanjay Poyzer

  1. 
 Sanjay Poyzer Service Designer Government Digital Service @sanjaypoyzer
  2. Scaling public service design
  3. GDSGDS
  4. We still have a long way to go
  5. GDSGDS You can’t buy a house without paying someone to help you
  6. GDSGDS A licence can cost more to administer than the fine you 
 get if you don’t have it
  7. GDSGDS You can be stopped up to 14 times by different people at the UK border if you’re importing something
  8. GDS Policy Strategy Operations Digital TechnologyData Evidence GDS
  9. GDS HMRC DWP HO FO DH MOJ DfT DfE DCLG BEIS DEF GDS
  10. GDSGDS Develop a medical condition 
 and stop working 3 departments
  11. GDSGDS Import or export something 4 departments
  12. GDSGDS Start a business 9 departments
  13. GDS Services should shape government, not the other way around
  14. ‘So when will you be done?’
  15. GDSGDS
  16. Inclusive Adaptable Built for users
  17. 1. Design something the future can use
  18. GDSGDS
  19. GOV.UKGOV. UK Notify GOV.UK Notify GOV.UK GOV.UK Pay Registers GOV.UK Verify GOV.UK PaaS
  20. 2. Build communities
  21. GDSGDS
  22. GDSGDS
  23. 3. Enable the network
  24. GDSGDS
  25. GDSGDS
  26. 4. Standardise don’t centralise
  27. GDSGDS
  28. GDSGDS
  29. GDSGDS
  30. 5. Understand how well you’re doing
  31. GDSGDS
  32. 6. Make things open
  33. GDSGDS
  34. GDSGDS
  35. 7. Be critical
  36. GDSGDS
  37. GDSGDS Technology shows you what 
 can be done Design shows you what 
 should be done
  38. Government is hiring designers
  39. civilservicejobs.gov.uk GDS
  40. GDSGDS
  41. GDSGDS The blog Designnotes.blog.gov.uk Me sanjay.poyzer@digital.cabinet-office.gov.uk +sanjay.poyzer@digital.cabinet- office.gov.uk I took out the communities links because they won't be able to join them
  42. Thanks! Sanjay Poyzer @sanjaypoyzer
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