A new wave of mobile marketing

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A new wave of mobile marketing

  1. 1. ........................................................................................................... THE NEW WAVE OF MOBILE MARKETING 31.03.14
  2. 2. What is ‘mobile’?
  3. 3. "There is no other device that is as personal, as pervasive, and provides the opportunity for proximity as mobile” – Forbes, April 2013
  4. 4. “ ”
  5. 5. .................................................................................................................................................................................................. ‘MOBILE’ IS NOW A MISNOMER….
  6. 6. .................................................................................................................................................................................................. MOBILE: THE GREAT ENABLER 94% of adults own/use a mobile phone (Ofcom) 71% smartphone penetration in the U.K (comScore) 82% of phones purchased are now smartphones (comScore) 15% live in a mobile only household (Ofcom) 1/3rd of smartphone owners and 2/5th of owners consider mobile devices their m important source for info (xAd/Telmetrics) We look at our phones an average of 150 times / day (MMA) Access to the Internet using a mobile phone more than doubled between 2010 and 2013, from 24% to 53% 84% use Smartphone while shopping (Google)
  7. 7. .................................................................................................................................................................................................. WHERE AND WHEN ARE WE USING IT?
  8. 8. .................................................................................................................................................................................................. WHAT ARE WE USING IT FOR?
  9. 9. Google ..................................................................................................................................................................................................
  10. 10. MOBILE HELPS PEOPLE TO ‘FIND TIME’ ….and fill time!..................................................................................................................................................................................................
  11. 11. .................................................................................................................................................................................................. CHANGING SHOPPING BEHAVIOUR Source: JWT, Rebooting Retail, Aug 2013
  12. 12. .................................................................................................................................................................................................. THE GROWTH OF SECOND SCREENING
  13. 13. What does this mean for marketers?
  14. 14. .................................................................................................................................................................................................. MOBILE MARKETING SPEND IS GROWING
  15. 15. How can we use mobile?
  16. 16. .................................................................................................................................................................................................. MOBILE MARKETING – THE OPTIONS Push Notifications: •Message sent from a native app to the home screen or lock screen SMS MMS Email Voice
  17. 17. MOBILE MARKETING – THE OPTIONS The world of apps Bluetooth Beacons (location-based)
  18. 18. .................................................................................................................................................................................................. IM VOLUMES WILL OVERTAKE SMS THIS YEAR
  19. 19. .................................................................................................................................................................................................. SMS REVENUES & VOLUMES ALSO FORECASTED TO DECREASE 0 20 40 60 80 100 120 140 160 2013 2015 2017 SMS IM Portio Research, August 2013 5.8bn users 6.4bn users 6.1bn users 0.9bn users 2.5bn users 1.7bn users
  20. 20. .................................................................................................................................................................................................. BUT SMS REACH SHOULD NOT BE UNDERESTIMATED • SMS average open rate = 98% • SMS average click through = 19% • Email average open rate = 22% • Email average click through = 4.2% Source: Frost & Sullivan 2010 & Epsilon 2009 reports The average response time to an email: 90 minutes. For a text message, it's 90 seconds (Source: MMA, 2011) SMS is great for: local marketing - restaurant promos, alerts while at an event marketing, reminders/appointments, payment confirmation, shipping/delivery details, service outage notifications, critical & time sensitive updates
  21. 21. .................................................................................................................................................................................................. INTRUSIONS AND PRIVACY STILL BIG ISSUES Source: YouGov (Feb 2012) People are more concerned with mobile phone data privacy; less concerned about usage for advertising – as long as it’s solicited from a brand they use / trust
  22. 22. ..................................................................................................................................................................................................
  23. 23. ..................................................................................................................................................................................................
  24. 24. ..................................................................................................................................................................................................
  25. 25. Social Media What social networks do you use?
  26. 26. ..................................................................................................................................................................................................
  27. 27. .................................................................................................................................................................................................. Snapchat, Vine, Instagram
  28. 28. THE NEW KIDS ON THE BLOCK
  29. 29. ..................................................................................................................................................................................................We Heart It
  30. 30. .................................................................................................................................................................................................. “somewhere between a blog and a tweet post”
  31. 31. ..................................................................................................................................................................................................JELLY
  32. 32. ..................................................................................................................................................................................................HOW ARE BRANDS USING JELLY?
  33. 33. .................................................................................................................................................................................................. 86% of internet users have never published a blog post or tweet* *Potluck research
  34. 34. IS SECRECY THE NEXT PHASE OF SOCIAL MARKETING?
  35. 35. ..................................................................................................................................................................................................KEY TAKEOUTS Mobile is always ‘on’: – Finding and filling time, feeding our impulsive impatience – Most common device for second screening (not just in front of TV) – Personal, pervasive, opportunity for proximity 1. 2. 3. 4. The diversification of social media platforms is something brands need to be mindful of & keep ahead of the curve – especially when appealing to younger audiences We are still using SMS and email to stay in touch, keep informed but IM and Apps are starting to gain momentum as key way to communicate, especially for Millennials Exciting new developments using mobile data (Weve & iBeacons use of SoLoMo) help brands to be more targeted, relevant and timely

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