Designing the future of public services: collaboration

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CIPD Forum's People Challenges of Collaboration Conference
April 16th 2014
Credit to our friends at 100% Open for sharing their experiences of collaboration which are part of these slides.

Published in: Design, Business, Education

Designing the future of public services: collaboration

  1. 1. designing the future of public services SNOOK CIPD Police Forum 16th April 2014 LAUREN CURRIE
  2. 2. @redjotter
  3. 3. SNOOK
  4. 4. WE MAKE PUBLIC SERVICES BETTER BY DESIGN SNOOK WE MAKE PUBLIC SERVICES BETTER BY DESIGN SNOOK
  5. 5. WE DO THIS BY DESIGNING AND SCALING HUMAN CENTERED SERVICES SNOOKSNOOK
  6. 6. WHY SERVICE DESIGN IS THE MOST IMPORTANT DESIGN DISCIPLINE YOU’VE NEVER HEARD OF SNOOK
  7. 7. AGE OF THE CUSTOMER
  8. 8. & PRINCIPLES OUR BELIEFS
  9. 9. OPERATE HOW WE
  10. 10. FOR EVERY £1 SPENT ON DESIGN, YOU GAIN OVER £4 NET OPERATING PROFIT, OVER £20 NET TURN OVER AND OVER £5 EXPORTS
  11. 11. THE SNOOK TEAM
  12. 12. DISCOVER DEVELO P DELIVER REFLECT DEFINE ESTABLISH • Snook • process
  13. 13. AN IMPACT SNOOK makes
  14. 14. SCOTTISH PARLIAMENT The festival of Politics DEBATE CHAMBER, HOLYROOD
  15. 15. SCOTTISH GOVERNMENT Learner Journey Data Jam FIRST EVER HACK DAY
  16. 16. PERSONAL DEMOCRACY FORUM GOOGLE FELLOWSHIP
  17. 17. DIFFERENTLY SERVICE DESIGNERS do things
  18. 18. Prototype 1
  19. 19. 2 Human centered
  20. 20. day, 15 August 2012 Wednesday, 15 August 2012
  21. 21. CoCreate 3
  22. 22. DEEP INSIGHTS ABOUT PEOPLE’S TRUE NEEDS AND WANTS - FROM THE SOURCE
  23. 23. AN EFFICIENT WAY TO GET SOLUTIONS THAT REALLY WORK
  24. 24. A CATALYST FOR ORGANISATIONAL CHANGE
  25. 25. IF IT’S SO GREAT... WHY ISN’T EVERYONE DOING IT?
  26. 26. THE INTERNAL REALITY
  27. 27. NOT INVENTED HERE
  28. 28. FRINGE OF THE FRINGE
  29. 29. THE ILLUSION OF SOMETHING FOR NOTHING
  30. 30. PROJECTS SNOOK
  31. 31. SNOOK CUSTOMER EXPERIENCE AND SERVICE DESIGN
  32. 32. SNOOK CUSTOMER EXPERIENCE AND SERVICE DESIGN
  33. 33. STIRLING MAKES EMBED DESIGN CREATING A CULTURE OF INNOVATION
  34. 34. Post-16 Education: Improving the learner journey 117
  35. 35. VENTURES SNOOK
  36. 36. LESSONS LEARNED
  37. 37. COLLABORATION STARTS WITH GOOD CONVERSATION
  38. 38. COLLABORATION ONLY HAPPENS BETWEEN EQUALS
  39. 39. BUILD EMPATHY NOT EGOS
  40. 40. IMAGINE IF...
  41. 41. PUBLIC SERVICES WERE... OPEN CO-DESIGNED CO-OWNED PERSONALISED
  42. 42. CONDITIONS FOR COLLABORATION
  43. 43. DESIGN IS INTEGRAL TO THE DNA OF EACH AND EVERY PUBLIC SERVICE.
  44. 44. THE FUTURE YOU...
  45. 45. SNOOK FOMENTING A REVOLUTION IN SCOTLAND
  46. 46. COACHING TRAINING BESPOKE PROJECTS
  47. 47. LAUREN@WEARESNOOK.COM SNOOK for Mackay Hannah: Customer Experience in the Public Sector WWW.WEARESNOOK.COM @WEARESNOOK
  48. 48. TIME TO STOP TALKING AND START DOING

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