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Opening the Door: An exploration of design for transcendent user experience - Elizabeth Buie [Camp Digital 2017]

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Together with Alastair Somerville, Elizabeth will deliver a workshop offering participants an early look at some exciting new tools and techniques aimed at supporting the design approach for experiences of awe, wonder and transcendence.

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Opening the Door: An exploration of design for transcendent user experience - Elizabeth Buie [Camp Digital 2017]

  1. 1. @ebuie Opening the Door ELIZABETH BUIE Senior user experience consultant An Exploration of Design for Transcendent User Experience ALASTAIR SOMERVILLE Sensory design consultant
  2. 2. Background: Bridging two fields Transcendent Experience Experience is the focus of study Artefacts seldom play a role Experience is usually brief — “an” experience Design?? User Experience Artefact is a key focus of study Experience revolves around artefact Experience may be ongoing Design is crucial My research addresses transcendent experiences that artefacts support.
  3. 3. Transcendent experiences (TXs) Experiences of feeling a deep connection with something greater than oneself Something greater could be a deity… OR… Mosque photo by MohammadReza Domiri Ganji https://en.wikipedia.org/wiki/File:Nasir_al-_mulk_mosque,_Shiraz.jpg. Used under Creative Commons BY-SA 4.0
  4. 4. The bounty of Nature
  5. 5. The grandeur of the Universe
  6. 6. The compassion of a humanitarian cause Photo: International Community of the Red Cross, www.flickr.com/photos/icrc/8536526544/in/set-72157632930713318/. Used under Creative Commons BY-SA 2.0.
  7. 7. The intimacy of a community with shared purpose Photo © Christine Kipper, https://www.flickr.com/photos/info-graz/15975507965. Used under Creative Commons BY 2.0.
  8. 8. An experience that transcends the ordinary —  reality  worldview  sense of self  boundaries Transcendent Experience @ebuie
  9. 9. Some other names for or types of TX  Spiritual experience  Mystical experience  Peak experience  Religious experience  Numinous experience  Samādhi  Cosmic Consciousness  Satori  The peace that passeth all understanding  Flow experience (less intense)  (etc.) Levin, J., & Steele, L. (2005). The transcendent experience: conceptual, theoretical, and epidemiologic perspectives. Explore, 1(2), 89–101.
  10. 10. Transcendent USER experience (TUX) transcendent experience supported/facilitated by technology
  11. 11. @ebuie Why do we care about TUX?
  12. 12. Why do transcendent experiences matter? Why are they so hard to design for? – and –
  13. 13. Why do transcendent experiences matter?
  14. 14. Transformation @ebuie
  15. 15. Transformation change in beliefs letting go release unburdening accomplishment resolution forgiveness loss of fear of death acceptance open-mindedness freedom loving comfort joyfulness growth openness reduced anxiety compassion change in values kindness peace
  16. 16. Why are TUXs so difficult to design for?
  17. 17. @ebuie
  18. 18. Normally, we use interviews to gain an understanding of users and their needs and experiences.
  19. 19. How do we interview people about TUXs? Normally, we use interviews to gain an understanding of users and their needs and experiences.
  20. 20. TUXs are Ineffable “I have no words for what I felt.” “To this day I couldn’t describe it.” “I can’t find the words for it.” “It was like nothing else I’ve ever experienced.” “It was beyond words.” “I cannot begin to tell you what it was like.”
  21. 21. TUXs are Ineffable How do we describe the experience for which we are designing?
  22. 22. Can we do this for TUX?
  23. 23. No.
  24. 24. No. “…you can’t dial it up…” – interview participant
  25. 25. How do we evaluate a design’s ability to support TUX —
  26. 26. How do we evaluate a design’s ability to support TUX — if we don’t know how to observe one happening? @ebuie
  27. 27. “…you can’t dial it up…”
  28. 28. “Although you can’t dial it up…” “…you can’t dial it up…”
  29. 29. “Although you can’t dial it up…” “…you can’t dial it up…” “Although you can’t dial it up, you can kind of put yourself in the way of it.”
  30. 30. We have to approach TUX design obliquely
  31. 31. @ebuie Transcendhance — the Game
  32. 32. The Game Board
  33. 33. Rules of the Game  Board spaces represent aspects of context contributing to TX  Cards represent other TX aspects  Make a game piece and place it on START  Roll the die and move along the board in the direction of the arrows  If you land on the foot of a ladder or the head of a snake, play your space BEFORE sliding along it  Draw TWO pink(ish) cards and ONE each of the other colours — you will have SIX total  Sketch as many ideas as you can for tech inspired by your board space and cards  IDEAS DO NOT HAVE TO BE FEASIBLE!
  34. 34. Switching tables Quickly, shift to the table shown on the right side of your assignment card Leave your drawings behind
  35. 35. Rules of the Game  Place your game piece on a START point  Roll the die and move along the board in the direction of the arrows  If you land on the foot of a ladder or the head of a snake, play your space BEFORE sliding along it  Draw TWO pink(ish) cards and ONE each of the other colours — you will have SIX total  Sketch as many ideas as you can for tech inspired by your board space and cards  IDEAS DO NOT HAVE TO BE FEASIBLE!
  36. 36. Sharing and discussion
  37. 37. @ebuie What’s next?
  38. 38. Design fictions from design ideas Design fictions are stories that illustrate the use of concept designs and how people might react to them “…the deliberate use of diegetic prototypes to suspend disbelief about change” –Bruce Sterling, SF author @ebuie “…can also help designers suspend disbelief about beliefs and practices of people and communities for whom we are designing” –Elizabeth Buie
  39. 39. Design poetry Takes advantage of metaphor and oblique language to convey impressions and feelings of ineffable experience “Showerfall” — a design concept* to integrate impressions of nature into daily life by projecting a waterfall or precipitation onto the bath during a shower ’Midst soundless snowflakes I breathe winter’s fragrant depths, Showerfalling free. *Emerged from a Transcendhance workshop I conducted during my PhD research@ebuie
  40. 40. @ebuie Write a haiku for one of your design ideas Tell me about them when you can Try it!
  41. 41. Thank You! Any questions? wearesigma.com - @WeAreSigma

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