Crowd Media's Guide to Remarkable Community Management
THE CROWD GUIDE TO...REMARKABLECOMMUNITY MANAGEMENT
An no an unceco da fea mp cco tur an mp es y a lis , s nd hm pec the ent ial cu s of offe sto th rs me e rs.
Monitor the vibe of the community andrespond to tremors in the social sphere.
Sculpt and direct the ﬂow of conversationwhile sticking to the companys objectives.
Deliver requests from customers to the correctpeople within the company.
Watch over posts, comments, customers andideas on multiple social channels and platforms.
*No matter how bad the grammar or spelling or how ridiculous the comment.Agreed! Thanks for your Proﬁteroles are contribution! amazing!!1! Respond to and engage in all conversation *
*This actually came up on Twitter... oh yea F**k watBy golly, I do love dey sayyour brand good BigHommie ima do sir! dis 4 u* Have a multiple personality disorder. Use the correct tone for each client.
*Get your mind out of the gutter.Service with a smile!Satisfy the customer in any way you can.*
*In a kind and digniﬁed way.Destroy all spammers.Destroy them! *
Research research research! Get to know the companys industry...
ese ar ch! mo re r A ndKeep up to date with the latest social platforms.
Obliterate all trolls! No amount of ﬁre power or intelligence can destroythese vile creatures. Ban and delete.
*Never use the word guru.Be a complete social whore.Master of all social media platforms.*
CREDITS http://www.ﬂickr.com/photos/alphadesigner/3462393730/ http://www.ﬂickr.com/photos/centralasian/5729537142 http://www.ﬂickr.com/photos/madstillz/392716521 http://www.ﬂickr.com/photos/emmiegrn/2201072552 http://www.ﬂickr.com/photos/aye_shamus/2676763850 http://www.ﬂickr.com/photos/chuckp/83230785 http://www.ﬂickr.com/photos/kpaulus/4903209928 http://www.ﬂickr.com/photos/sunface13/2175472561 http://www.ﬂickr.com/photos/richardmoross/2701098168 http://www.ﬂickr.com/photos/toolstop/4546017269 http://www.ﬂickr.com/photos/macten/2068155756 JAMES BOUGOURD COMMUNITY MANAGER FOR CROWD MEDIA LTD @JAMESBOUGOURD