Warrantech Consumer Product Services, Inc. (WCPS) administers service contracts and after-market warranties on consumer electronics, computer and computer peripherals, jewelry, furniture, and appliances.

1. Warrantech Consumer Product Services, Inc. (WCPS), a leading independent provider of
service contracts and after-market warranties on consumer electronic products and home
appliances, announces a number of dealer centric service enhancements for the
company’s cutting edge internet reporting and processing system – WCPSOnline. Known
as a leader in the development of proprietary technology for the service contract industry,
Warrantech new automated features make Web site navigation fast and easy, while
empowering dealers with information that impacts the profitability of their business.
The latest generation of WCPSOnline is packed with innovative enhancements giving
dealers instant access to loss experience analysis, streamlined sales and claims reports,
plus automated repair orders – all in real time. By accessing the “What’s New in
WCPSOnline” Web page, dealers get information on the latest enhancements including:
Sales Reports – Allows dealers to easily track all submitted sales for the current month as
well as track historical trends.
Automated Claims Submission – With automated claims submission enhancement
feature, busy dealers have the flexibility to receive payments quicker and easier with
minimal turn-time – without waiting on the postal service.

2. The new fast-pay option means payments can be received within two business days, for
dealers that use a credit card. While the traditional net 30 day via paper check type of
payment is still available, dealers that want faster service are switching to online
payments.
Dealer Loss Experience – A high-tech solution that analyzes specific dealer portfolio
loss history. This report provides valuable information to dealers enabling them to
understand the key drivers of their programs profitability. Working in conjunction with
their Warrantech account manager, dealers can take actions needed to minimize
problem areas and maximize long-term profitability. This new feature is currently
being tested, and is targeted for release at the end of January.
“The new and advanced features of WCPSOnline offers dealers the latest advances in
service contract administration tools,” said Joel San Antonio, CEO and president of
Warrantech Corporation. “Having access to up-to-the minute information gives dealers
a strategic advantage over their competition. With a few simple key strokes the
WCPSOnline system can generate valuable management reports, place service orders,
and manage the repair process seamlessly online.”

3. “Warrantech makes service contract administration quick and easy for dealers and customer
alike. Dealers benefit from the speed of automated online access, and the customer receives
fast, courteous service. Clearly, with WCPSOnline, information is at your fingertips making
the administration and repair process a win-win for all parties,” he added.
“WCPSOnline enables me to track my warranty business much more quickly,” said Lary
Sinewitz, executive vice president, BrandsMart USA. “With a few keystrokes, I get reports
that spot penetration and profitability trends enabling me to take proactive actions as
necessary. A valuable high-tech tool, WCPSOnline provides data that helps us make more
informed business decisions that ultimately enhance our long-term profits.”
In addition to data tracking, report generation and claims submission features, WCPSOnline
offers additional resources and tools for dealers. The system is designed to be responsive and
assist with the use of various applications. Comprehensive, step-by-step directions are given
for each application. User friendly PDF information guides can be opened with Acrobat
Reader™, then downloaded or printed, as needed.

4. For dealers that want in-depth training, a wide variety of online classes are offered
quarterly. To access training dates go to the WCPSOnline Web site, and click on the
session title, select an upcoming date, and automatically register for the event.
Instructions are e-mailed detailing the steps necessary for attending the online class.
About Warrantech Consumer Product Services, Inc.:
Based in Bedford, Texas, Warrantech Consumer Product Services, Inc. (WCPS)
administers service contracts and after-market warranties on consumer electronics,
computer and computer peripherals, jewelry, furniture, and appliances. WCPS is a
division of Warrantech Corporation, a recognized leader in the service contracts industry.
In addition to consumer products, Warrantech administers and markets service contracts
on homes, automobiles, automotive components, and recreational vehicles, for retailers,
distributors, internet providers and manufacturers. Acquired by H.I.G. Capital in 2007,
the company continues to expand its domestic and global penetration, and now provides
its services in the United States and Canada. For more information, visit
www.warrantech.com.