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TIPS for Managing Tech and Workflow Changes in Libraries

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Colleen S. Harris, 2012 Computers in Libraries workshop slides. (Contact Colleen for workshop documents, slides, and bibliography.)

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TIPS for Managing Tech and Workflow Changes in Libraries

  1. 1. T.I.P.S. FOR MANAGING TECH AND WORKFLOW CHANGES IN LIBRARIES Colleen S. HarrisHead of Access Services & Assistant Professor University of Tennessee at Chattanooga @warmaiden http://guardienne.blogspot.com
  2. 2. Getting Started Who am I (and why am I here?)  R&I to Access  WMS  ILL  New building  Reorg Who are you (and why are you here)? Agenda
  3. 3. ON FAILUREOr, we’ve all been in Otto’s fur
  4. 4. AN EXERCISE IN CHANGE FAILUREThink of an example of a failedattempt at a tech implementation or workflow change.Of the major factors that caused failure, which come to mind?
  5. 5. Ring Around the Rosie… Expensive Technology  Tech change can lead Tight Budgets to workflow redesign High Demand  Cooperation can lead Improved Services to workflow redesign  Workflow redesign can Increased Competition lead to tech change
  6. 6. TECHNOLOGY(THIS IS THE EASY PART)http://www.flickr.com/photos/28478778@N05/5729009434/
  7. 7. ONE DOES NOT SIMPLY WALK INTO MORDOR FORM A COMMITTEE
  8. 8. TECHNOLOGY What problem are you solving? What do you want the technology to do? What equipment do you need? (We’ll get to “who” questions in a moment…)
  9. 9. INFRASTRUCTURE“If you build it, they will come” presumes a foundation to build upon http://www.flickr.com/photos/stefanochiarelli/6219871940/
  10. 10. INFRASTRUCTURE Capacity for  Example: the implementation open source  Budget happy dance  Space  Staff time (physical/virtual)  Technical knowhow  Staffing  Server space
  11. 11. Planning(the messy part) http://www.flickr.com/photos/paparutzi/252726576/
  12. 12. PLANNING Timeline  Communication  Realistic? Broad &  Standing meetings; can component parts? also cancel, but you Reflecting in goal know that time is setting, expectations blocked and evaluations?  Success Inclusiveness  Tracking  Defining stakeholders  Failpoint  People you don’t think will be affected, will be  Evaluation  Reorganization
  13. 13. SKILLS http://www.flickr.com/photos/usarmyafrica/5183773471
  14. 14. SKILLS What competencies do your staff have? What competences do your staff need? How big is the gap? What are you going to do about it?  Skill assessments? Who? How?  Training program? Who? How?
  15. 15. FRAMINGQUESTIONS
  16. 16. WHAT’S MISSING?http://www.flickr.com/photos/magnus_akselvoll/4741056713/
  17. 17. CASES

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