TIPS for Managing Tech and Workflow Changes in Libraries
T.I.P.S. FOR MANAGING TECH AND WORKFLOW CHANGES IN LIBRARIES Colleen S. HarrisHead of Access Services & Assistant Professor University of Tennessee at Chattanooga @warmaiden http://guardienne.blogspot.com
Getting Started Who am I (and why am I here?) R&I to Access WMS ILL New building Reorg Who are you (and why are you here)? Agenda
AN EXERCISE IN CHANGE FAILUREThink of an example of a failedattempt at a tech implementation or workflow change.Of the major factors that caused failure, which come to mind?
Ring Around the Rosie… Expensive Technology Tech change can lead Tight Budgets to workflow redesign High Demand Cooperation can lead Improved Services to workflow redesign Workflow redesign can Increased Competition lead to tech change
TECHNOLOGY(THIS IS THE EASY PART)http://www.flickr.com/photos/28478778@N05/5729009434/
ONE DOES NOT SIMPLY WALK INTO MORDOR FORM A COMMITTEE
TECHNOLOGY What problem are you solving? What do you want the technology to do? What equipment do you need? (We’ll get to “who” questions in a moment…)
INFRASTRUCTURE“If you build it, they will come” presumes a foundation to build upon http://www.flickr.com/photos/stefanochiarelli/6219871940/
INFRASTRUCTURE Capacity for Example: the implementation open source Budget happy dance Space Staff time (physical/virtual) Technical knowhow Staffing Server space
PLANNING Timeline Communication Realistic? Broad & Standing meetings; can component parts? also cancel, but you Reflecting in goal know that time is setting, expectations blocked and evaluations? Success Inclusiveness Tracking Defining stakeholders Failpoint People you don’t think will be affected, will be Evaluation Reorganization
SKILLS What competencies do your staff have? What competences do your staff need? How big is the gap? What are you going to do about it? Skill assessments? Who? How? Training program? Who? How?