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Giving Feedbacks (Management)

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This presentation is about giving feedbacks, basic types of feedback, sandwich method of feedback and a 5 step process towards feedback.

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Giving Feedbacks (Management)

  1. 1. Feedback Primer
  2. 2. Agenda <ul><li>Types of Feedback </li></ul><ul><li>Feedback: 5 step approach </li></ul><ul><li>The Sandwich Method </li></ul><ul><li>Errors of Judgment </li></ul><ul><li>Perception & Reaction </li></ul>
  3. 3. What is Feedback ?
  4. 4. Feedback is... “ The process in which part of the output of a system is returned to its input in order to regulate its further output ” Input Output System
  5. 5. Types of Feedback
  6. 6. Types of Feedback Evaluative
  7. 7. Types of Feedback Interpretive
  8. 8. Types of Feedback Supportive
  9. 9. Types of Feedback Probing
  10. 10. Types of Feedback Understanding
  11. 11. 5 Step Approach to Feedbacks
  12. 12. Feedback: 5 step approach Timing
  13. 13. Feedback: 5 step approach Objective Language
  14. 14. Feedback: 5 step approach State the Impact
  15. 15. Feedback: 5 step approach Suggest or Request
  16. 16. Feedback: 5 step approach Review Understanding
  17. 17. The Sandwich Method
  18. 18. The Sandwich Approach to &quot;sandwich&quot; the coaching inside other, positive statements
  19. 19. The Sandwich Process Prepare
  20. 20. The Sandwich Process Compliment - Identify the positive
  21. 21. The Sandwich Process Coach - Present the facts
  22. 22. The Sandwich Process Encourage - Give a bright outlook
  23. 23. Judgment Judgment (or Judgement ) is the evaluation of evidence in the making of a decision.
  24. 24. Judgment Errors Judgment (or Judgement ) is the evaluation of evidence in the making of a decision.
  25. 25. Seeing and Perceiving
  26. 26. Seeing and Perceiving Perceiving is the process of attaining awareness or understanding of sensory information
  27. 27. We discussed Defining feedback Types of feedback - Evaluative - Interpretive - Supportive - Probing - Understanding 5 step giving feedback - timing - objective language - state the impact - suggest or request - Review understanding, alternatives The Sandwich Method - Prepare - Compliment - Coach - Encourage Errors of judgment - Double standard - Irrelevant criterion - stereotyping - Hasty conclusions - Unwarranted assumptions - Failure to make a distinction - Oversimplification Caveats to Perception - Mine is better - Selective perception - Gullibility and skepticism - Bias toward the majority or the minority - Pretending to know - Conservatives and liberals - Either/or thinking
  28. 28. Giving Feedback Today.. Creates Sustainable Tomorrows!!

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