WANdisco Subversion Support Services


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Many large organizations recognize the value of open source solutions such as Subversion, but require the security provided by a commercial software vendor's support contract. With core developers from the project on staff and solutions that support the world's largest Subversion implementations, WANdisco is uniquely qualified to deliver the enterprise-class support services that these organizations expect to eliminate the risks of implementing an open source solution such as Subversion from both a business continuity as well as a legal perspective. We offer indemnification coverage that protects our customers from intellectual property claims that can arise from the use of open source software.

WANdisco offers four levels of Subversion support: Silver, Gold, Platinum and Platinum Plus. See the table below and read why you should choose WANdisco for your Subversion support.

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WANdisco Subversion Support Services

  1. 1. Subversion Support Services
  2. 2. TOPICS <ul><li>Why Choose WANdisco? </li></ul><ul><li>Support Options and Pricing </li></ul><ul><li>Indemnification </li></ul><ul><li>System Health Check </li></ul><ul><li>Bug Buddy </li></ul><ul><li>Access Control </li></ul><ul><li>WANdisco or Community Open Source? </li></ul><ul><li>TortoiseSVN Client Support </li></ul>
  3. 3. Why Choose WANdisco? <ul><li>Expertise from Providing Solutions that Support the World’s Largest Subversion Implementations. </li></ul><ul><ul><li>Up to 40,000 users and 2,500 repositories in one organization. </li></ul></ul><ul><li>We Have Experienced Core Subversion Developers On Staff. </li></ul><ul><ul><li>Some on the Subversion project since its inception. </li></ul></ul><ul><ul><li>Committer status means we can deliver fixes faster. </li></ul></ul><ul><li>Global Coverage From the United States and Europe. </li></ul><ul><li>Giving Back to the Subversion community. </li></ul><ul><li>Indemnification Coverage. </li></ul>
  4. 4. Support Levels
  5. 5. Response Times
  6. 6. Options and Pricing
  7. 7. Indemnification <ul><li>Protects the customer if a third party files an intellectual property claim based on their use of Subversion open source software obtained from WANdisco. </li></ul><ul><li>Protects against four types of intellectual property infringements: patents, trademarks, trade secrets, and copyrights. </li></ul><ul><li>Covers repair, replacement, legal expenses and damages up to a limit of four times the value of the Support Agreement. </li></ul><ul><li>Only available with WANdisco’s Platinum and Platinum Plus support contracts. </li></ul>
  8. 8. Subversion System Health Check <ul><li>Available with Platinum or Platinum Plus Plans. </li></ul><ul><li>Support engineers review customer’s Subversion implementation remotely </li></ul><ul><li>Examine, hardware, software and network configuration. </li></ul><ul><li>Review administration and monitoring procedures, including backup, recovery and replication. </li></ul><ul><li>Provide a report of findings with recommendations for any changes </li></ul>
  9. 9. Bug Buddy <ul><li>The bug buddy provides: </li></ul><ul><li>Single point of contact  for priority one support issues who will manage them until they are resolved. </li></ul><ul><li>Advocate within the Subversion open source community who can champion customer requests for enhancements to Subversion. </li></ul><ul><li>Available with Platinum Plus. </li></ul>
  10. 10. Access Control <ul><li>Prevents unauthorized access attempts and alerts security administrators immediately when they occur. </li></ul><ul><li>Allows access control to be implemented at the SVNROOT, branch, directory or file levels. </li></ul><ul><li>Access privileges can be assigned at a group level, and inherited by users within the group. Users can be assigned to multiple groups. </li></ul><ul><li>Client IP addresses can also be used to assign access privileges. This feature can be useful when development work is outsourced and actual users may be unknown. </li></ul>
  11. 11. Access Control <ul><li>Extensive audit reports track every user access to the repository and any access violations. Reports show: </li></ul><ul><ul><li>User id, </li></ul></ul><ul><ul><li>Date/time stamp, </li></ul></ul><ul><ul><li>IP address of the client machine used </li></ul></ul><ul><ul><li>Command used </li></ul></ul><ul><ul><li>Files accessed </li></ul></ul>
  12. 12. WANdisco or Community Open Source? <ul><li>We support both versions of Subversion software and the pricing is the same. </li></ul><ul><li>If you obtain your Subversion source code or any fixes from a source other than WANdisco, indemnification is not included. </li></ul><ul><li>We can also release fixes more quickly for our open source than we can through the community process. </li></ul>
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  15. 15. Learn More http:// www.subversion.wandisco.com/products/svn/support.php http://www.subversion.wandisco.com/subversion/os/downloads http:// subversion.wandisco.com / http://www.subversion.wandisco.com/products/svn/tortoise/support.php