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Connect building success v2

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Connect building success v2

  1. 1. How to Be an EffectiveSSS Directorand Build a Strong TeamWendy BruunNorthern Arizona University
  2. 2. www.staffingpractices.soe.vt.edu
  3. 3. “Kind words canbe short andeasy tospeak, but theirechoes are trulyendless.”
  4. 4. Historical data on persistence and academic good standing to inform futurevision setting/aspirational goals
  5. 5. Data to relate impact of attainment of program (aspirational) goals oninstitutional goal attainment
  6. 6. 2. NAUGoal #3. EMSAGoal #4. Activity(include description of target group)5. Desired Measureable Outcome(include timeline)6. Data Source 7. Key Players2 1 Professional one-on-one MentoringProvide mentoring, guided by the creation of a mutuallyagreed upon Plan for Academic SuccesS (PASS) thatincludes the following conversation topics:1. Academic support and tutoring2. Assistance with course selection and careerplanning3. Guidance in money management and financialliteracy4. Information and assistance to apply for financialaid and/or scholarships5. Assistance in applying for admission to graduateand professional school6. Personal transition and supportOverall interactions with students would help them ….1. feel comfortable talking with their mentor2. find value in professional mentoring3. achieve academic outcomes4. secure sufficient fundinga. 440 total AY program participants1) 440 active students fall semester(at least 3 meetings)2) 400 active students springsemester (at least 3 meetings)b. Average 3 meetings per student persemester% of students who engage in each conversationtopic over course of year1. 85% academic support/tutoring2. 85% course selection and career planning3. 85% money management and financialliteracy4. 75% financial aid5. 5% graduate school1. 60% of students who “strongly agree” thatthey are developing a good relationship withtheir staff member.2. 60% of students who “very much” agree thatmeeting 1-1 met their needs and 64% ofstudents who “very much” agree thatmeeting 1-1 is important3. 85% of FTFT students remain in goodacademic standing at the end of spring 2013;66% of FTFT students obtain sophomorestatus at the end of spring 2013; FTFTstudents enroll in average of 30 credit hoursby end of summer 20134. 200 students awarded the participation grantfor Spring 2013StudentAccess database:Contact RecordsPASS formsStudentAccess database:Advising Codes and YearProject ServicesSurveyMonkey StaffAssessment SurveySurveyMonkey End ofYear Program SurveyEnterprise ReportingAcademic OutcomesStudentAccess database:grant award tracking &Financial AidProgram Coordinatorsenter contactinformationDirector gathers dataAll staff coordinateactivitiesStudent leaderscoordinate someactivities
  7. 7. Willing to Share• Students and staff alike are willing todiscuss a variety of topics, includingmore complex or personal issues andconcerns.Staff Feedback Survey1% 3% 3% 3% 2%2%5% 4% 5%1%18%26% 27%34%28%79%66% 66%57%69%My SSS staff memberis willing to talk withme about a concernor problem I have.I am willing to talkwith my SSS staffmember about aconcern or problem Ihave.I am developing agood relationshipwith my SSS staffmember.My SSS staff memberhas helped me feelconnected to NAU.My SSS staff memberhas helped me feelknowledgeable aboutNAU resources.Rating Staff Relationships & Connection to NAUStrongly Disagree Disagree Agree Strongly Agree
  8. 8. Dreaming Some MoreIndividual StrategiesTeam IdeasDreamy Propositions
  9. 9. Accomplishments2012-2013
  10. 10. Mentoring ConversationsTopic Goal Percentage of Students Who Engaged inTopic (Contact Advising Codes)AcademicSupport85% 293 of 465 (60.8%)Course Selection/Career Planning85% 146 (31.3%)FinancialLiteracy/ MoneyManagement85% 134 (28.8%)Financial Aid 75% 137 (35.9%)Graduate School 5% 67 (14.4%)
  11. 11. Mentoring OutcomesProvide mentoring, guided by the creation of a mutually agreed upon PASS that includes 6 conversation topics(5 core services + personal transition and support) such that overall interactions with students would helpthem…1. Feel comfortable talking with their mentor 66% of students “strongly agree” that they are developing a goodrelationship with their mentor after fall semester (goal = 60%).2. Find value in professional mentoring 72% of students “very much” agree that meeting 1-1 met their needs(goal = 60%) 59% of students “very much” agree that meeting 1-1 is important(goal = 64%)
  12. 12. Mentoring OutcomesProvide mentoring, guided by the creation of a mutually agreed upon PASS that includes 6conversation topics (5 core services + personal transition and support) such that overallinteractions with students would help them…3. Achieve academic outcomes 88% of students were in good academicstanding at the end of spring (goal = 85%) 68% of FTFT students obtained sophomorestatus at the end of spring (goal = 66%) 63% of students enrolled in 30+ credithours (goal = 50%)
  13. 13. Educational Enrichment ActivitiesTopic Goal # Events/AttendeesActual # Events/Attendees% who “very much” agree thatthese activities are importantAcademic Support 2/35 11/184 66%Course Selection/Career Planning4/35 10/97 56%Financial Literacy 12/250 10/137 43%Financial Aid 2/35 4/53 64%Graduate SchoolActivities1/15 2/8 39%Provide educational enrichment activities focused on the core topic areas so that overall interactionswith students would help them find value in educational enrichment activities
  14. 14. Networking OpportunitiesProvide networking activities which aid student connections amongst participants and enhance their socialconnection within the university environment… so that students feel connected and engaged with otherparticipants.Goal Number ofActivities/ AttendeesActual Numberof Activities/AttendeesFeel “veryconnected”with otherparticipantsFeel “somewhatconnected” with otherparticipants20/400 12/420 16% 35%
  15. 15. Campus/Community EnrichmentActivitiesProvide campus and community enrichment activities which aid in student connection to the campus and localcommunity.Goal Number ofActivities/ AttendeesActual Numberof Activities/AttendeesFeel “verymuch” a senseof belonging atNAUFeel “somewhat” a senseof belonging at NAU10/200 20/173 54% 33%
  16. 16. PASS CompletionChallenge students to complete their mutually defined Plan for Academic SuccesS (PASS) plan each semester.PASS form completion is correlated to retention and academic performance, and the more PASS formscompleted in an academic year yield higher retention rates.Completion RateGoalFall 2012 Spring 201370% 72% 65%
  17. 17. Indirect8%Personnel76%Staff Travel2%StudentTransportation1%Supplies8%Tutoring3%Counseling1%Events1%Budget
  18. 18. ALL PARTICIPANTSTotalServedAY12-13AspirationalGoal84%MinimumGoalState = 79%Fed = 78%ActualReg forFA13TotalEnrollmentGradAY12-13TotalPersistenceOutcomeStaff A 41 34 32 30 73.2% 4 82.9%Staff B 45 38 35 38 84.4% 3 91.1%Staff C 80 67 62 67 83.8% 8 93.8%Staff D 5 4 4 4 80.0% 80.0%Staff E 81 68 63 64 79.0% 4 84.0%Staff F 1 1 1 0 0.0% 1 100.0%Staff G 5 4 4 3 60.0% 60.0%Staff H 5 4 4 5 100.0% 100.0%Staff I 51 43 40 32 62.7% 1 64.7%Staff J 7 6 6 5 71.4% 71.4%Staff K 39 33 31 35 89.7% 89.7%Staff L 6 5 5 4 66.7% 66.7%Staff M 26 22 21 14 53.8% 53.8%Staff N 7 6 6 6 85.7% 85.7%Staff O 46 39 36 39 84.8% 1 87.0%Staff P 8 7 6 4 50.0% 50.0%Staff Q 12 10 9 10 83.3% 83.3%All SSS Students 465 391 365 360 77.4% 22 82.2%Federal 253 213 197 203 80.2% 20 88.1%State SSS (notFS@NAU) 199 167 157 152 76.4% 2 77.4%State SSS/FosteringSuccess 13 11 10 5 38.5% 0 38.5%All Program 465 391 365 360 77.4% 22 82.2%
  19. 19. Six Things You Must Do To ChallengeYour Challenges:• You must face reality.• You must have the right mind-set/attitude.• You must know your internal motives/drivers.• You must have a plan and act upon it.• You must have hope.• You must persist and persevere.
  20. 20. ICARE statementsIntensively Committed, Attentive,Ready and Enthusiastic

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