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Working with Chinese business executives | Wali Zahid

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A talk on Working with Chinese executives | Dual executive leadership: Turning bicultural anxiety into synergy by Wali Zahid, ceo Skill City at CMPak Forum, Zong/China Mobile at Islamabad, Pakistan - Updated 2016

A talk on Working with Chinese executives | Dual executive leadership: Turning bicultural anxiety into synergy by Wali Zahid, ceo Skill City at CMPak Forum, Zong/China Mobile at Islamabad, Pakistan - Updated 2016

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Working with Chinese business executives | Wali Zahid

  1. 1. Skill City: Asian Answers… to Asian Questions skillcity.co Working with Chinese executives Turning bicultural anxiety into synergy Wali Zahid, ceo Skill City CMPak Forum | Zong Islamabad | Pakistan | 2016
  2. 2. Skill City: Asian Answers… to Asian Questions skillcity.co Why this talk? § Executive leadership styles - rooted in two different cultures - can cause anxiety for employees from China and Pakistan § Is there a way we can convert this bicultural anxiety into synergy?
  3. 3. Skill City: Asian Answers… to Asian Questions skillcity.co Who’s Wali Zahid? § Asian businesses have known Wali for 25-plus-year work on business leadership and executive coaching § Wali leads the longest-running Train-The-Trainerworkshop | 16th year | 16+ Asian locations | 1,000+ trainers trained § MBA courses at IBA, ZABIST, CBM, UMT, IIU, Dow § Disruptor, future-trends watcher, blogger, social media strategist § Past: Team Leader, Prime Minister Quality Award, Pakistan | V2025 § Past: Member, BoG PSTD | advisory at LCWU, Indus Valley § Past: Member, Board of Studies, CBM and advisory IBA § Now: Member, BoG PIM (Pakistan Institute of Management)
  4. 4. Skill City: Asian Answers… to Asian Questions skillcity.co Leads CEO leadership workshop
  5. 5. Skill City: Asian Answers… to Asian Questions skillcity.co Leadership of Muhammad (SAW)
  6. 6. Skill City: Asian Answers… to Asian Questions skillcity.co World’s first paperless TrainTheTrainer
  7. 7. Skill City: Asian Answers… to Asian Questions skillcity.co 2050 interview – Urdu Digest
  8. 8. Skill City: Asian Answers… to Asian Questions skillcity.co V2025
  9. 9. Skill City: Asian Answers… to Asian Questions skillcity.co Pakistan of future § Wali on Pakistan of future: The News § 14 August 2014
  10. 10. Skill City: Asian Answers… to Asian Questions skillcity.co ‘16
  11. 11. Skill City: Asian Answers… to Asian Questions skillcity.co That’s us on web | skillcity.co
  12. 12. Skill City: Asian Answers… to Asian Questions skillcity.co That’s me on /mywali
  13. 13. Skill City: Asian Answers… to Asian Questions skillcity.co That’s us on /skillcity
  14. 14. Skill City: Asian Answers… to Asian Questions skillcity.co That’s me on
  15. 15. Skill City: Asian Answers… to Asian Questions skillcity.co author page
  16. 16. Skill City: Asian Answers… to Asian Questions skillcity.co HumanizeMed
  17. 17. Skill City: Asian Answers… to Asian Questions skillcity.co Certificate in Green Pro
  18. 18. Skill City: Asian Answers… to Asian Questions skillcity.co A bit of health warning § Being a Pakistani thinker, and usually self-critical, I may sometimes be overly unfair to the Pakistani executives… with a tilt towards the Chinese, but hope that I can be forgiven for this ‘crime’ 😛
  19. 19. Skill City: Asian Answers… to Asian Questions skillcity.co 1 First, understanding both
  20. 20. Skill City: Asian Answers… to Asian Questions skillcity.co Four windows 1. Cultural variations 2. Individual differences 3. Executive work preferences 4. Context variations: local vs expat leader
  21. 21. Skill City: Asian Answers… to Asian Questions skillcity.co But first, there’s not one China § Hans Rosling BBC clip: 200 years/200 countries § If you dig deeper, there are as many Chinas as you can think of
  22. 22. Skill City: Asian Answers… to Asian Questions skillcity.co Cultural variations: Edward T Hall § High context vs low context culture § China is a high context society
  23. 23. Skill City: Asian Answers… to Asian Questions skillcity.co High vs low context culture
  24. 24. Skill City: Asian Answers… to Asian Questions skillcity.co Contrasting communication styles Traditional Asian High context Cultures 1. Establish social trust first 2. Value personal relations and goodwill 3. Negotiations slow and ritualistic 4. Agreement by general trust 5. Motives indirectly expressed 6. Communication is implicit, non-verbal 7. Formal 8. Goal-oriented 9. Emotionally controlled 10. Self-effacing and modest 11. Long-term and asymmetrical reciprocity 12. Personal and public relationships often overlap US/Australian Low context Cultures 1. Get down to business first 2. Value expertise and performance 3. Negotiations as efficient as possible 4. Agreement by specific, legalistic contract 5. Motives directly expressed 6. Communication is explicit, verbal 7. Informal 8. Spontaneous 9. Emotionally expressive 10. Self-promoting and ego-centric 11. Short-term and symmetrical reciprocity 12. Personal & public relationships often separate
  25. 25. Skill City: Asian Answers… to Asian Questions skillcity.co Vary
  26. 26. Skill City: Asian Answers… to Asian Questions skillcity.co Leaders from 7 regions
  27. 27. Skill City: Asian Answers… to Asian Questions skillcity.co Cultural variations: Geert-Hofstede See China’s 118 LTO (Long Term Orientation) and compare this with Pakistan (0)
  28. 28. Skill City: Asian Answers… to Asian Questions skillcity.co Future Orientation Index 2013 1 The Guardian 2 http://geert-hofstede.com
  29. 29. Skill City: Asian Answers… to Asian Questions skillcity.co Low- vs high-trust societies Pakistan is several points behind China on Trust Index
  30. 30. Skill City: Asian Answers… to Asian Questions skillcity.co At Communist Party meetings, leaders take pains to blend in with one another BBC
  31. 31. Skill City: Asian Answers… to Asian Questions skillcity.co Pakistan parliament: individualism
  32. 32. Skill City: Asian Answers… to Asian Questions skillcity.co Employee engagement: China 6% No country data on Pakistan. Compare with India: 8%; global average: 11%
  33. 33. Skill City: Asian Answers… to Asian Questions skillcity.co Context: Global configuration § China becoming a leading superpower real soon § Pakistan becoming one of the top 20 economies in the world in 2050 (Goldman Sachs)
  34. 34. Skill City: Asian Answers… to Asian Questions skillcity.co World in 2010
  35. 35. Skill City: Asian Answers… to Asian Questions skillcity.co Compare: In 2005, the world was...
  36. 36. Skill City: Asian Answers… to Asian Questions skillcity.co World in 2050 Goldman Sachs: Jan 2012 report
  37. 37. Skill City: Asian Answers… to Asian Questions skillcity.co PK bordering 2 giants - China & India
  38. 38. Skill City: Asian Answers… to Asian Questions skillcity.co And it’s not just future… § Even today’s competence lies with China § Bill Gates TED 2013 clip § Shanghai tops the student scoring/ranking in the world – USA 15th
  39. 39. Skill City: Asian Answers… to Asian Questions skillcity.co Who has 1 billion users and is about to overtake Facebook? QQ
  40. 40. Skill City: Asian Answers… to Asian Questions skillcity.co § UK tops countries positive that China is next superpower: Pew 2014
  41. 41. Skill City: Asian Answers… to Asian Questions skillcity.co Individual view: Locus of control § Is the power to command something within oneself or seeking external support for that result § Control varies from situation to situation and person to person depending on the maturity of conduct 1. Internal locus (taking personal responsibility for your outcomes) 2. External locus (giving credit to & blame others for your outcomes) § (Wali’s Revised Internal Locus)
  42. 42. Skill City: Asian Answers… to Asian Questions skillcity.co Executive work preferences: RIDO
  43. 43. Skill City: Asian Answers… to Asian Questions skillcity.co RIDO scale: mark yourself
  44. 44. Skill City: Asian Answers… to Asian Questions skillcity.co E F SB A P C I
  45. 45. Skill City: Asian Answers… to Asian Questions skillcity.co The 16-fold model of TMP
  46. 46. Skill City: Asian Answers… to Asian Questions skillcity.co Team Management Wheel What role are you? What colour are you?
  47. 47. Skill City: Asian Answers… to Asian Questions skillcity.co RIDO/TMP
  48. 48. Skill City: Asian Answers… to Asian Questions skillcity.co Pacing skills case study § Two volunteers for role play 1. Mumtaz 2. Noor
  49. 49. Skill City: Asian Answers… to Asian Questions skillcity.co Trust critical to communication § If No trust, communication will be: § Lengthy § Complex § If trust there, communication will be: § Brief § Simple Key: Develop trust at both work and social level
  50. 50. Skill City: Asian Answers… to Asian Questions skillcity.co Task vs relationship? Fiedler Task-oriented vs Relationship-oriented • Directive • Distant • Non-directive • Supportive Highest priority: Getting results Which culture more? Highest priority: Good interpersonal relations Which culture has more?
  51. 51. Skill City: Asian Answers… to Asian Questions skillcity.co (Wali on defining leadership) § It’s helping people achieve their objectives and (in that process) yours § It’s not about you anymore… it’s about them!
  52. 52. Skill City: Asian Answers… to Asian Questions skillcity.co Context variations: local vs expat Different sets of behaviour: § Home ground § Overseas positions This also adds to a stressful working scenario
  53. 53. Skill City: Asian Answers… to Asian Questions skillcity.co Focus-energy matrix ENERGY High Distraction 40% Procrastination 30% Purposefulness 10% Disengagement 20% High FOCUS Low Source: Bruch and Ghoshal, HBR
  54. 54. Skill City: Asian Answers… to Asian Questions skillcity.co How people are promoted § Research: What takes you ahead at job? § Learning: What does this tell you? (Ashridge, UK) Performance (work) Image (reputation) Exposure (visibility) 10% 30% 60%
  55. 55. Skill City: Asian Answers… to Asian Questions skillcity.co 4 styles of political behaviour To be effective, you need to move into ‘Wise’ quadrant!
  56. 56. Skill City: Asian Answers… to Asian Questions skillcity.co Leader mindsets in networks McKinsey: Leadership and innovation
  57. 57. Skill City: Asian Answers… to Asian Questions skillcity.co So… collision or convergence? What do we do with conflicting styles? § Give in? Agonise? Blame? Fight, Bitch about? Create defense walls? Or § Synergise? Establish trust? Develop common ground?
  58. 58. Skill City: Asian Answers… to Asian Questions skillcity.co 2 The change and its issues
  59. 59. Skill City: Asian Answers… to Asian Questions skillcity.co Response to change initiatives § Our responses to any change initiatives over time are likely to be: either § negative or § positive
  60. 60. Skill City: Asian Answers… to Asian Questions skillcity.co Negative response § A negative response to change is to be expected. Change is different and many people will be against it on principle
  61. 61. Skill City: Asian Answers… to Asian Questions skillcity.co Positive response § Even those in favour of change will need managing to ensure they do not succumb to pessimism as they go through different phases
  62. 62. Skill City: Asian Answers… to Asian Questions skillcity.co Gaining acceptance § Gaining acceptance goes through the process below, starting with innovators - until the laggards are won over - or leave § Use the innovators as Ambassadors of Progress
  63. 63. Skill City: Asian Answers… to Asian Questions skillcity.co 3 7 steps to take to build synergy & improved performance
  64. 64. Skill City: Asian Answers… to Asian Questions skillcity.co 1. Use pacing skills 1. Appreciating that different people prefer different ways of communicating 2. Altering your style to match the person you are communicating with
  65. 65. Skill City: Asian Answers… to Asian Questions skillcity.co 2. Learn from each other § What can you learn from Chinese leaders? § What can you learn from Pakistani leaders?
  66. 66. Skill City: Asian Answers… to Asian Questions skillcity.co 2a. Learning opportunity…1 There’s plenty to learn from Chinese leadership style to achieve: § Ambition § Unparalleled growth § A secure future role
  67. 67. Skill City: Asian Answers… to Asian Questions skillcity.co 2b. Learning opportunity…2 There’s plenty to learn from Pakistani leadership style to achieve: § Compassion § Relationships § Brand value
  68. 68. Skill City: Asian Answers… to Asian Questions skillcity.co 3 Both sides need not to be afraid of § Stress § Conflict
  69. 69. Skill City: Asian Answers… to Asian Questions skillcity.co 3a. Dealing with stress § Watch Kelly McGonigal - How to make stress your friend - TED 2013 clip § A new window to stress § Stress is not harmful until you believe so § Develop a self security-orientation (.e. not operating from insecurity)
  70. 70. Skill City: Asian Answers… to Asian Questions skillcity.co 3b. Conflict: avoid or manage? § Do not avoid; manage it § Because wherever there are people there is conflict. § Avoidance is elusive. Take up early. § Accept it as part of the process (do not take it personally). § Do not let it reach boiling point (loud, violent, bloody) 12 Angry Men?
  71. 71. Skill City: Asian Answers… to Asian Questions skillcity.co 4. Build mutual trust, inclusivity § In-group and out-group is past § We are usually oblivious of our own blind spots § Diversity and inclusivity is in
  72. 72. Skill City: Asian Answers… to Asian Questions skillcity.co 5a Line managers meet expectations Setting expectations for others – work, standards, behaviour 0%_____________________________________________________100% Using their fullest potential 0%_____________________________________________________100% Giving feedback on how they are doing in current job 0%_____________________________________________________100% Providing them learning and growing opportunities 0%_____________________________________________________100% Providing a sense of caring to team members 0%_____________________________________________________100%
  73. 73. Skill City: Asian Answers… to Asian Questions skillcity.co 5b Move towards followers’ wants Four basic needs: 1. Trust 2. Compassion 3. Stability 4. Hope Strengths-Based Leadership
  74. 74. Skill City: Asian Answers… to Asian Questions skillcity.co 6. HumanSigma The financial effect
  75. 75. Skill City: Asian Answers… to Asian Questions skillcity.co 7. Press for improved performance § How many ‘P hours’ to put in? § Rise and shine clip of Nike 1. What’s the Chinese behaviour? 2. What’s the Pakistani behaviour (so far)?
  76. 76. Skill City: Asian Answers… to Asian Questions skillcity.co 2012 Olympics: China bags 38 gold China’s 16-year-old swimming sensation, Ye Shiwen, with 2nd Gold
  77. 77. Skill City: Asian Answers… to Asian Questions skillcity.co 2016: Will China be top gold-taker? § With superpower status comes greater number of gold medals 😊 § Let us wait for 2016 Rio medal count
  78. 78. Skill City: Asian Answers… to Asian Questions skillcity.co And behold: I get gold medal replicas
  79. 79. Skill City: Asian Answers… to Asian Questions skillcity.co … and a 1-on-1 meet with Zong ceo
  80. 80. Skill City: Asian Answers… to Asian Questions skillcity.co Thank you! Wali Zahid skillcity@live.com skillcity.co walizahid.com
  81. 81. Skill City: Asian Answers… to Asian Questions skillcity.co Follow me on /mywali

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