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Cultures of Excellence


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In today's commercial world, the status quo is not enough. Companies need to excel in what they do, or fall by the wayside. And today, more than ever, the path to successful products is not just through technical prowess, but through florishing teams.

Great teams take pride in their work and continually search for self-improvement. They show empathy both within the team and towards business and end users, and an understanding of the bigger picture that helps them focus on delivering high quality features that matter sooner.

A great teams culture cannot be imposed, but it can be fostered and grown. And, like any other environmental factor, culture can be an enabler or a hinderence. In this talk, John looks at organisations that have succeeded in building cultures where team members florish, as well as a few spectacular failures. More importantly, John discusses what goes into making a great team culture, as well as some practical tips on what you can do to improve your own team.

Published in: Technology
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Cultures of Excellence

  1. 1. Cultures of Excellence 1 The art of the high performance team
  2. 2. John Ferguson Smart “I help teams of smart people 
 learn to work together more efficiently, 
 to deliver better software faster” wakaleo
  3. 3. Agile - a success story? 3 4 time more likely to succeed
  4. 4. Agile - a success story? 4 43% adoption success rate
  5. 5. Yet some folk are excelling 5 Deploys every 11.6 seconds Deploys a thousand times a day Deploys 50 times a day
  6. 6. 6 27% of companies deploy weekly 19% of companies deploy several times a week 11% of companies deploy several times a day
  7. 7. 7 What’s their secret?
  8. 8. 8 “Deploying a broken application faster will not make it any less broken”
  9. 9. 9 Awareness EmpathyCompetence
  10. 10. 10 Awareness
  11. 11. 11 Awareness Trust Understanding Feedback Flexibility
  12. 12. 12 “No battle plan ever survives contact with the enemy.” - Helmet von Moltke the Elder
  13. 13. 13 “Don’t tell people how to do things. Tell them what to do and let them surprise you with their results” - George S. Patton
  14. 14. 14 “Be careful what you wish for”
  15. 15. 15
  16. 16. 16 As a customer I want to see an image for each movie So that I can choose what movie I want to watch In order to sell more movies As an online movie provider I want to display the movie theatre poster for each movie We believe that customers will buy more movies if they see a compelling image We will know this is true if A/B testing shows 20% more clicks for movies with images What Why Awareness
  17. 17. 17 Competence
  18. 18. 18
  19. 19. 19 “You need to have practiced…for 10,000 hours before you get good.” - Malcolm Gladwell Rubbish
  20. 20. 20 Disruption
  21. 21. 21 Productivity Time Team adopts a new practice
  22. 22. 22 Productivity Time Team adopts a new practice
  23. 23. 23 Productivity Time
  24. 24. 24 Disruption Appreciation
  25. 25. 25 Disruption Appreciation Comprehension
  26. 26. 26
  27. 27. 27 Disruption Appreciation Comprehension Adoption
  28. 28. 28 Disruption Appreciation Comprehension Adoption Expansion
  29. 29. 29 “Learn the rules like a pro, so you can break them like an artist.” - Pablo Picasso
  30. 30. 30 Empathy
  31. 31. 31 Impact Meaning Structure and clarity Dependability Psychological Safety
  32. 32. 32 “A safe environment is worth a dozen rockstars”
  33. 33. 33
  34. 34. 34 “Inspired by the company you keep”
  35. 35. 35 Awareness EmpathyCompetence Effective Inspired Engaged High Performance
  36. 36. 36 Want to learn more? Ask how we can help John Ferguson Smart Jan Molak wakaleo JanMolak Cultures of Excellence The art of the high performance team