CCSC China overview 20100601


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CSC China Profile 2010

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CCSC China overview 20100601

  1. 1. Corporate Overview 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 1
  2. 2. CSC – A Global Brand The 2nd largest IT services company in the world and No.138 among Fortune 500. -- Fortune Magazine, 2010 No. 5 among the most admired companies. -- Fortune Magazine, 2010 CSC Proprietary Information 2 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 2
  3. 3. CSC – Global IT Leader CSC Is a Global Leader in IT and Business Services Global, end-to-end capabilities in consulting, IT and business process outsourcing, and systems integration $17.1B in revenue for 12 Months ended Jan 2, 2009 Serving 15 industries on six continents 92,000 employees in 92 countries worldwide Founded in 1959 NYSE: CSC CSC has a strong reputation for performance, technical depth, and customer focus. CSC Proprietary Information 3 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 3
  4. 4. Our Human Capital CSC’s Global Workforce* • Geographically and ethnically diverse — the skills and languages of business and Asia/Pacific technology, across the world NPS 25% 31% • Globally leveraged, common process 26% 28% for effectiveness — locally managed 23% 21% • Collaborative culture — customer focused EMEA Americas 23% 23% Commercial • Citizens of the world – Enabling management of geopolitical risk 92,000 Highly Talented Employees – Providing competitive advantage for your business, and ours – Contributing to the communities in which we work *As of October 2, 2009 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 4
  5. 5. CSC Locations Countries in Which CSC Employees Are Located Afghanistan Chile Indonesia Mexico South Africa Algeria China Iraq Netherlands South Korea Argentina Colombia Italy Norway Spain Australia Czech Republic Jamaica Peru Sudan Austria Denmark Japan Philippines Sweden Bahamas Egypt Jordan Poland Switzerland Bahrain France Kuwait Portugal Taiwan Belgium Germany Lebanon Saudi Arabia Thailand Brazil Hong Kong Lithuania Serbia Turkey Bulgaria Hungary Luxembourg Singapore United Kingdom Canada India Malaysia Slovakia United States Vietnam As of October 2, 2009 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 5
  6. 6. Greater China Overview 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 6
  7. 7. CSC in Greater China Region • In mainland China since 1991 • ASL Hong Kong and Taiwan, 12 offices across Greater China CSC subsidiaries, since 1973 • About 600 staff • Services include – Systems integration – IT infrastructure outsourcing – Applications outsourcing Beijing – Financial software solutions Tianjin Representative customers in Greater China Chengdu Shanghai Hong Kong Guangzhou Macau Taipei • Development Centre in Shanghai, Beijing, Tianjin 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 7
  8. 8. CSC China Delivery Centre (CCDC) • As part of CSC Strategic Actions — Project Accelerate to “Strengthen our Global Footprint”, we expanded into China with a multi-capability delivery centre catering for both global and domestic demand. CEO Mike Laphen – Includes Service Desk (call centre), Data Centre, Off-Shore SW Development Centre – Focused on both China Domestic Market and Offshore Delivery for Global Customers • CCDC is in the Science and Technology Building located out of Tianjin Airport Industrial Park (TAIP) • CCDC went to live on 1 May 2009 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 8
  9. 9. Service Network in Mainland China Haerbin Headquarters ChangChun Branch Office ShenYang Service Coverage Dalian Huhot Uramqi Beijing Shijiazhuang Tianjin Taiyuan QingDao Jinan Lanzhou Zhengzhou Xian Nanjing Hefei Suzhou Shanghai Chengdu Wuhan Wuxi Chongqing Changsha Ningbo Nanchang GuiYang Fuzhou Kumming Xiamen Approximately 500 Guangzhou Shantao Shenzhen professionals in China Nanning Dongguan Foshan serving major global and Haikou local organisations 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 9
  10. 10. Service Offerings Wide Spectrum of IT Services Across All Major Industries Public Sector Health Services Manufacturing / Financial Chemicals / Tech Automotive Services Energy and (Telecom) / Natural Consumer Resources (Retail) Application Services Infrastructure Services BPO Services 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 10
  11. 11. Service Offerings Application Services - Offerings APPLICATION Application Development DEVELOPMENT AND Application Maintenance MAINTENANCE Production Support/Help-desks Product Development and Maintenance INDEPENDENT Test Process Consulting VERIFICATION AND Test Automation VALIDATION Test Management Specialized Testing TECHNOLOGY Business Intelligence/Data warehousing SERVICES Integration Services SOA Analytics ENTERPRISE SOLUTIONS ERP-SAP ERP-Oracle, PeopleSoft, JDE COMPLEXITY Portfolio Governance MANAGEMENT Portfolio Assessment Application Re-engineering/Legacy Modernization 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 11
  12. 12. Service Offerings Infrastructure Services – Offerings Servers COMPUTING Databases Storage & Backup Pro-active monitoring & management File & Print Servers Asset management, Patch management LAN NETWORK WAN Project Control & Transformations, Remote Access Services Change management VoIP devices Level 2 and 3 Support & management Collaborative END USER Desktops Process compliance Audits & Reviews Laptops Middle Tier Apps Implementation / Migration support SECURITY Operations Surveillance Compliance 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 12
  13. 13. Service Offerings BPO - Offerings BACK OFFICE Data Entry & Transaction Processing (F&A, Loans) BPO Claims and Policy Management ( Insurance and healthcare) Image and Document Management Print and Mail Room CUSTOMER CARE Customer Contact Center: E-mail Processing KNOWLEDGE PROCESS Financial Analysis and Accounting OUTSOURCING Research Data Mining and Statistical Analysis ENABLING Commercially available or Custom-built TECHNOLOGY solution, owned, maintained and used by OUTSOURCING the BPO/KPO provider 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 13
  14. 14. IT Outsourcing Scale in China Line of Services Human Resource • Application Architecture, Design & Over 450 employees, Dev/Implementation involved in Managed • Desktop, Help Desk Computing Services, Managed Desktop • Middleware Services, Managed • Database & Servers Network Services, Service • Network mgmt & monitoring Delivery Management, • Security Services Application Management & Project Management 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 14
  15. 15. Representative Clients in China 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 15
  16. 16. Strengths -Technical Expertise 1 • Databases - DB2, IMS, IDMS, ORACLE, SYBASE, ADABAS, INFORMIX, PRO IV, SQL SERVER • Languages - JAVA, .NET, C, C++, VB, VC++, COBOL, RPG,JCL, PL/1, Assembler, REXX, RPG, PASCAL • Internet Application Servers - IBM WebSphere, NetDynamics, Web Logic, Netscape, COM+,IIS,Jboss,Tomcat,Apache Server • Infrastructure & Network - TCP/IP, SNA, Windows NT, Novell, Citrix, CISCO • Enterprise Solution - SAP, Oracle, Raymark • Data warehousing – Cognos, Business Objects, SAS, Microstrategy, Informatica, Datastage 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 16
  17. 17. Strengths -Technical Expertise 2 • Development Tools - CSP, NATURAL, TELON, ADS/O, Visual Age C++, Visual Basic, C#, Visual Studios, Eclipse • Debuggers - Expeditor, SmartTest, InterTest • Front End Tools - FORTE, Power builder, Developer 2000, NSDK • Case Tools - Rational Rose, IEF, ADW, Coolgen • EMBEDDED- Software • Integration Technologies- MQ Series, BizTalk, Web Methods, Tibco, Vitria, Web Services • Internet Technologies - J2EE, .NET • Mainframes - IBM, Fujitsu, Unisys • Testing - Test Director, QTP, Load Runner, Win Runner, Silk etc 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 17
  18. 18. Strengths- Human Resources A global brand to attract, retain, develop & manage talents. Attract A professional internal recruitment team Multiple external recruitment channels Retain Competitive C&B International working environment and culture Effective HR policies &procedures Develop Online learning portal – SkillPort CSC portal -other CSC resources Ongoing Training Calendar Annual Appraisal and career planning Manage Experienced HR &Line managers Local payroll management partners, CIIC,FESCO SAP HR system 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 18
  19. 19. Strengths - Methodologies “One CSC” - Use of Proven Global Methodologies, Frameworks and Tools Catalyst Global Process Framework World Sourcing Manager 40 years of best practices Addresses all dimensions of Standard global toolset and lessons learned the business enterprise, manages demand and provides consistency of CSC supply of skills Culture Balance Scorecard GHPAT Knowledge Transfer Links IT performance to Global High Performance Fosters faster learning business goals Application Teams, enhance through knowledge reuse, productivity sharing, and training SDEP CSC Portal GPARS Service Delivery Excellence Access to a knowledge base Global Performance SDE Program for infrastructure with more than 300,000 appraisal and review services knowledge assets system 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 19
  20. 20. Strengths - Processes Globally Recognized Process Excellence ISO/IEC 5 SEI ISO ISO 5 SEI 9000, 9001 CMM Level PCMM Level SEI 3 20000 27001:2005 6 SEI 5 • ISO • Five maturity •Five maturity •Across • World's first • Assists • Improvement • Across our 9001:1994, levels, 17 key levels standard for organization methodology financial 9001:2000 process CSC’s IT service s in services areas, 300 Global management. developing practice in key practices •Improve Delivery Earlier their • Uses multi India • 20 clauses organization’ BS15000 information disciplined s ability to Centers security teams • Progression attract, framework • Integrates • Sets up from an develop, • Based heavily (Latest traditionally foundation by immature, motivate, • Integrates upon ITIL( IT standard • Facilitation separate defining unrepeatable organize and traditionally Infrastructure over BS thru Black organizational processes software retain talent separate Library) 7799) Belts and functions process to a organizational Green Belts mature, well- functions • Formal audits managed •Robust • Standard • Provides a • More to ensure software knowledge specifies a comprehens • Complements explicitly link compliance process management • More set of inter- ive set of CMM and management practices explicitly link related security PCMM and management management controls engineering and processes representin activities to •Process engineering g best their business capability for activities to information objectives support their business security groups objectives practices Total Quality Management Aligning/consolidating all the existing Quality and Process Improvement initiatives into a more coherent system with emphasis on Customer Focus, Business Results and Employee Satisfaction. 年 月 日星期一 日星期一6时 分 秒 2010年5月31日星期一 时 21分27秒 7613-06_OVW 20
  21. 21. Built To Deliver Value to Clients • Built upon 50 years of IT/business alignment experience of CSC IT For Business Transformation • Deep industry knowledge / domain expertise and vertical focus Influences Revenue Growth • High percentage of experienced resources Reduce Total Cost Of • Transparent and flexible engagement model ( no hidden costs) Ownership • High offshore leverage, mature knowledge transfer process Reduce Operating Costs • Price parity with an offshore vendor • Fast and effective ramp-up and transition capabilities Faster Time To Market • Global delivery model enabling 24/7 operations • Matured global processes, reuse automation and shorter learning curve • Incorporating innovation in delivery with dedicated global office of innovation Competitive Advantage • Capturing latest industry developments with targeted competency centers • Technology and business alliances and partnerships • Breadth and depth of domain, functional and technical expertise Improved Service Performance Dependent • High percentage of experienced resources in team mix on Skills • Leading global brand and best employer to attract and retain talent 2010年 5月 31日星期一6时 21分27秒 7613-06_OVW 21
  22. 22. Models of Engagement Managed Services Complete Outsourcing Solutions & Outsourcing End to End Project Responsibility Deliverable & Deadline Based Delivery & Outsourcing Onsite, Offsite or Offshore Professional Recruitment, Mobilization, Ramp Up, Training, Services & Retention and Management of IT Professionals Consulting as per Client’s Project Needs Partnering Managed Services/Professional Services. Captive Delivery Training & Mentoring Centers Consulting – Process, Training, Disaster recovery etc China Entry & Dedicated Delivery Centers Partnership Build, Operate, with Options to Transfer Solutions (BOT) 2010年 5月 31日星期一6时 21分27秒 7613-06_OVW 22
  23. 23. Thank You 2010年 5月 31日星期一6时 21分27秒 7613-06_OVW 23