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社會系統設計

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社會系統設計

  1. 1. Social Systems Design as a Vehicle Towards Local Public e-Services
  2. 2. Outline <ul><li>Introduction </li></ul><ul><li>Problems with implementation of local e-Government visions </li></ul><ul><li>Recent systems design research </li></ul><ul><li>Discussion of the “Designing Within” approach in the context of local public e-services </li></ul><ul><ul><li>The user-designer </li></ul></ul><ul><ul><li>The designing community </li></ul></ul><ul><ul><li>The design culture </li></ul></ul><ul><li>A possible way forward </li></ul>
  3. 3. Introduction <ul><li>The need for increased user participation and involvement in the process of designing and developing public e-Services </li></ul><ul><li>E-Government </li></ul><ul><li>Citizens expect and demand governmental services with a high degree of quality, quantity, and availability </li></ul><ul><li>Participatory Design ; Social Systems Design </li></ul>
  4. 4. Introduction (cont.) <ul><li>(1) In what way can Social Systems Design be applied to user-centred design and development of local public e- Services? </li></ul><ul><li>(2) In what way can Social Systems Design be used empirically? </li></ul>
  5. 5. Problems with implementation of local e-Government visions <ul><li>Local government has been left out of national strategies despite the fact that most government transactions with citizens take place at this level of government </li></ul><ul><li>Supply-side factors ; demand-side factors </li></ul><ul><li>Social Systems Design is the users, the people in the system who are the experts when it comes to the design of social and societal systems of all kinds </li></ul>
  6. 6. Problems with implementation of local e-Government visions (cont.) <ul><li>There have been a number of studies of public e- Services conducted and what services citizens actually need and desire </li></ul><ul><li>If the development of public services in reality is based upon needs, especially the “ unknown “ ones which are not yet formulated, recognized or understood </li></ul>
  7. 7. Recent systems design research <ul><li>“ Ddesigning for others” </li></ul><ul><li>“ Expert designing with users” </li></ul><ul><li>“ Designing within” </li></ul><ul><li>The “designing within” approach fulfils the criteria of authenticity, sustainability, responsiveness, uniqueness, personal development and organizational learning, and the ethics of design </li></ul>
  8. 8. “ Designing Within” approach in the context of local public e-services <ul><li>The user-designer </li></ul><ul><li>The designing community </li></ul><ul><li>The design culture </li></ul>
  9. 9. The user-designer <ul><li>It is the users, the people in the system, who are the experts when it comes to the design of social and societal systems of all kinds </li></ul><ul><li>The question of “unknown” needs can be answered </li></ul><ul><li>self-determination and in empowering ourselves to design our own systems </li></ul>
  10. 10. The designing community <ul><li>It is composed of three groups of stakeholders collectively, i.e., those who serve the system, those who are served by it and affected by it </li></ul>
  11. 11. The design culture <ul><li>There has to be a development of individual and collective capability to acquire a design culture that becomes a shared pattern of behaviour in the communities and in the end also throughout the entire society </li></ul><ul><li>It incorporates design literacy, as well as design competence </li></ul>
  12. 12. A design culture integrates <ul><li>(1) special ways of thinking and knowing </li></ul><ul><li>(2) concepts and principles that constitute design inquiry </li></ul><ul><li>(3) methods and means which incorporate creativity </li></ul><ul><li>(4) the “language“ of design and modelling </li></ul><ul><li>(5) conversation and consensus building </li></ul>
  13. 13. A possible way forward <ul><li>Empirical studies of Banathy’s ideas to fully apply Social Systems Design to the design and development process of local public e-Services </li></ul><ul><li>Building a design culture in a society is a process of enculturation through learning </li></ul><ul><li>The designing community should have userfriendly, design-learning resources available which would be developed by the design professionals </li></ul>
  14. 14. Thank you

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