Supporting Older Web Users Andrew Arch Web Accessibility and Ageing Specialist W3C Web Accessibility Initiative
Who is Online? 65-74 55-64 45-54 16-24 Spain 2006 8% 26% 52% 89% 27% 60% 66% 79% 89% 76+ 65-75 55-64 45-54 18-24 USA 2008 ...
What do older users do?  <ul><li>Pew Internet (USA): </li></ul><ul><li>Communication (email) is the most popular applicati...
Ageing workforce <ul><li>People are choosing to keep working </li></ul><ul><li>Government is encouraging people to work lo...
Training and support <ul><li>Adaptive strategies are useful </li></ul><ul><li>Assistive technology may be applicable </li>...
Browser importance <ul><li>Simplified interfaces help learning </li></ul><ul><li>User Agent Accessibility Guidelines call ...
Actions <ul><li>Contribute to an ability to age in place </li></ul><ul><li>Promote business case for industry to adopt Web...
Thank you <ul><li>Contact Details: </li></ul><ul><ul><li>Web Accessibility Initiative (WAI) </li></ul></ul><ul><ul><ul><li...
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Supporting older web users - a global view

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Andrew Arch's contribution to W4A panel session on 'Supporting Older Web Users in Spain'

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  • Supporting older web users - a global view

    1. 1. Supporting Older Web Users Andrew Arch Web Accessibility and Ageing Specialist W3C Web Accessibility Initiative
    2. 2. Who is Online? 65-74 55-64 45-54 16-24 Spain 2006 8% 26% 52% 89% 27% 60% 66% 79% 89% 76+ 65-75 55-64 45-54 18-24 USA 2008 (est) 26% 63% 78% 93% 65+ 55-64 45-54 16-24 UK 2008 28% 47% 67% 77% 79% 75+ 65-74 55-64 45-54 15-24 Australia 2006
    3. 3. What do older users do? <ul><li>Pew Internet (USA): </li></ul><ul><li>Communication (email) is the most popular application </li></ul><ul><li>Information searching </li></ul><ul><li>Banking </li></ul><ul><li>Shopping </li></ul><ul><li>Social networking sites are the least popular </li></ul>
    4. 4. Ageing workforce <ul><li>People are choosing to keep working </li></ul><ul><li>Government is encouraging people to work longer </li></ul><ul><li>Lifelong learning is important </li></ul><ul><li>Age-related impairments can be experienced while still employed </li></ul>
    5. 5. Training and support <ul><li>Adaptive strategies are useful </li></ul><ul><li>Assistive technology may be applicable </li></ul><ul><li>Peer support seems to be a key factor </li></ul><ul><ul><li>Group learning in a social environment </li></ul></ul><ul><li>Browser interface needs to adapt </li></ul>
    6. 6. Browser importance <ul><li>Simplified interfaces help learning </li></ul><ul><li>User Agent Accessibility Guidelines call for configurability </li></ul><ul><ul><li>Opportunity to contribute to new version </li></ul></ul><ul><ul><li>Ensure older people’s needs are considered </li></ul></ul>
    7. 7. Actions <ul><li>Contribute to an ability to age in place </li></ul><ul><li>Promote business case for industry to adopt Web accessibility </li></ul><ul><li>Contact organisations with poor websites </li></ul><ul><li>Understand older users’ needs by involving older people in the Web development process </li></ul><ul><li>Provide training and support for older users </li></ul><ul><li>Develop browsers and assistive technology that can grow with the users’ needs </li></ul><ul><li>Get involved with standards development and adoption </li></ul>
    8. 8. Thank you <ul><li>Contact Details: </li></ul><ul><ul><li>Web Accessibility Initiative (WAI) </li></ul></ul><ul><ul><ul><li>www.w3.org/WAI/ </li></ul></ul></ul><ul><ul><li>WAI-AGE Project </li></ul></ul><ul><ul><ul><li>www.w3.org/WAI/WAI-AGE/ </li></ul></ul></ul><ul><ul><li>Email </li></ul></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul>

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