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Hiring, Developing & Retaining Superior Performers How to Beat Your Competition
Strategic Human Insights <ul><li>Business Consulting firm </li></ul><ul><ul><li>Align people to support the business strat...
<ul><li>Today’s Challenge -  </li></ul><ul><li>Businesses are facing tough challenges today in getting the very best from ...
Today’s Challenge <ul><li>Selection, Development and Retention is </li></ul><ul><li>a process not an event -  </li></ul><u...
The Rules Have Changed! <ul><li>Managing -> Leading </li></ul><ul><li>Tangible -> Intangible </li></ul><ul><li>Customer se...
If the Job Could Talk… <ul><li>It would identify -  </li></ul><ul><li>Knowledge </li></ul><ul><li>Qualifications </li></ul...
People Bring to Work -  <ul><li>Personal Skills - (Natural or Learned Soft Skills)  </li></ul><ul><li>Knowledge - (Trainin...
Cost of a Hiring Mistake <ul><li>3 times salary, plus </li></ul><ul><li>Cost of lost knowledge, skills and contacts, plus ...
Key Performance Words <ul><li>Commitment </li></ul><ul><li>Accountability </li></ul><ul><li>Engagement </li></ul>
Have you ever... <ul><li>Hired for skills… fired for attitude? </li></ul><ul><li>Hired someone who didn’t meet your expect...
Interviewing Only? <ul><li>Most people hired in the interview process are hired by the heart, not the head </li></ul><ul><...
Why aren’t we there? <ul><ul><ul><ul><ul><li>BIAS </li></ul></ul></ul></ul></ul>
Bottom-Line Effects <ul><li>Turnover: High  Stock value: Low </li></ul><ul><li>(Checkbook - ) </li></ul><ul><li>Turnover: ...
Personal Talent <ul><ul><li>With A System  </li></ul></ul><ul><ul><li>Easy to master and maintain </li></ul></ul><ul><ul><...
Benchmark Jobs, Not People! <ul><ul><li>A Team </li></ul></ul><ul><ul><li>C Team </li></ul></ul><ul><ul><li>Personality Co...
Things we have learned... <ul><li>Superior Performers </li></ul><ul><ul><li>Self-Manage </li></ul></ul><ul><ul><li>Have Pe...
In Summary <ul><li>Old ways are not meeting current needs </li></ul><ul><li>Superior performance is a must for most busine...
Questions & Answers
For more information please contact: Vicki Z. Lauter [email_address] Bill Gelderman  [email_address] 404-978-2616  866-258...
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Shi hire develop retain superior performers v2 (2)

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Shi hire develop retain superior performers v2 (2)

  1. 1. Hiring, Developing & Retaining Superior Performers How to Beat Your Competition
  2. 2. Strategic Human Insights <ul><li>Business Consulting firm </li></ul><ul><ul><li>Align people to support the business strategy </li></ul></ul><ul><li>Founded in 1996 </li></ul><ul><li>Over 20 years experience in delivering talent management solutions </li></ul><ul><li>Industry experience includes professional services, healthcare, financial services, franchise organizations, information technology firms and sales organizations </li></ul>
  3. 3. <ul><li>Today’s Challenge - </li></ul><ul><li>Businesses are facing tough challenges today in getting the very best from two important resources - their people and their time </li></ul>
  4. 4. Today’s Challenge <ul><li>Selection, Development and Retention is </li></ul><ul><li>a process not an event - </li></ul><ul><li>Do you have the talent to meet this challenge? </li></ul><ul><li>Do you have a system for retaining this talent? </li></ul><ul><li>Do you have a system for managing the performance of this talent? </li></ul><ul><li>Do you have a system for developing this talent? </li></ul>
  5. 5. The Rules Have Changed! <ul><li>Managing -> Leading </li></ul><ul><li>Tangible -> Intangible </li></ul><ul><li>Customer service is required in every job </li></ul><ul><li>Jobs have changed </li></ul>
  6. 6. If the Job Could Talk… <ul><li>It would identify - </li></ul><ul><li>Knowledge </li></ul><ul><li>Qualifications </li></ul><ul><li>Behavior </li></ul><ul><li>Rewards/Culture </li></ul><ul><li>Personal Skills </li></ul>
  7. 7. People Bring to Work - <ul><li>Personal Skills - (Natural or Learned Soft Skills) </li></ul><ul><li>Knowledge - (Training, Education & Experience) </li></ul><ul><li>Ways of Valuing - (Culture / Motivators) </li></ul><ul><li>Qualifications - (Often Hard Skills) </li></ul><ul><li>Behavior - (How he/she carries out the role) </li></ul>
  8. 8. Cost of a Hiring Mistake <ul><li>3 times salary, plus </li></ul><ul><li>Cost of lost knowledge, skills and contacts, plus </li></ul><ul><li>Cost if lost productivity, plus </li></ul><ul><li>Lower morale throughout the organization, plus </li></ul><ul><li>Increased disengagement by the employee </li></ul>
  9. 9. Key Performance Words <ul><li>Commitment </li></ul><ul><li>Accountability </li></ul><ul><li>Engagement </li></ul>
  10. 10. Have you ever... <ul><li>Hired for skills… fired for attitude? </li></ul><ul><li>Hired someone who didn’t meet your expectations? </li></ul>
  11. 11. Interviewing Only? <ul><li>Most people hired in the interview process are hired by the heart, not the head </li></ul><ul><li>Only 14% of hiring decisions made by interview process alone are correct. </li></ul><ul><li>(Harvard Business Review – Study by Michigan State University) </li></ul>
  12. 12. Why aren’t we there? <ul><ul><ul><ul><ul><li>BIAS </li></ul></ul></ul></ul></ul>
  13. 13. Bottom-Line Effects <ul><li>Turnover: High Stock value: Low </li></ul><ul><li>(Checkbook - ) </li></ul><ul><li>Turnover: Low Stock value: High </li></ul><ul><li>(Checkbook + ) </li></ul>
  14. 14. Personal Talent <ul><ul><li>With A System </li></ul></ul><ul><ul><li>Easy to master and maintain </li></ul></ul><ul><ul><li>OR </li></ul></ul><ul><ul><li>Without A System </li></ul></ul><ul><ul><li>Difficult to master and maintain </li></ul></ul>
  15. 15. Benchmark Jobs, Not People! <ul><ul><li>A Team </li></ul></ul><ul><ul><li>C Team </li></ul></ul><ul><ul><li>Personality Contest </li></ul></ul>
  16. 16. Things we have learned... <ul><li>Superior Performers </li></ul><ul><ul><li>Self-Manage </li></ul></ul><ul><ul><li>Have Personal Accountability </li></ul></ul><ul><ul><li>Have No Issue Correcting Others </li></ul></ul><ul><li>Superior Performing Teams and the Impact of a Weak Link </li></ul><ul><li>Attitude and Experience </li></ul>
  17. 17. In Summary <ul><li>Old ways are not meeting current needs </li></ul><ul><li>Superior performance is a must for most businesses to survive </li></ul><ul><li>You need a complete system </li></ul><ul><li>Start with the job and let it speak for itself! </li></ul><ul><li>Selection, Development and Retention is </li></ul><ul><li>a process not an event - </li></ul>
  18. 18. Questions & Answers
  19. 19. For more information please contact: Vicki Z. Lauter [email_address] Bill Gelderman [email_address] 404-978-2616 866-258-2998

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