Organic.Edunet Web Portal - User Satisfaction Analysis (EFITA 2011)
V. Protonotarios, N. Palavitsinis and N. Manouselis Greek Research & Technology Network (GRNET) EFITA 2011 Conference, July 11-14 2011, Prague, Czech Republic
• a learning portal providing access to almost 11,000 quality digital resources on OA & AE and green topics• has more than 2,200 registered users• features a multilingual user interface• content can be retrieved using 4 different search mechanisms
2200 registered users almost 11.000 available resources 11 institutional collections so far *01/01/2010 -15/06/2011 More than 44.000 visits from 160 countries 182.300 page views ≈11.000/month , >360 per day almost 34.000 unique visitors 75% new visitors / 27% direct traffic
Based on WebQual questionnaire http://www.Webqual.co.uk/instrument.htm. Includes 20 questions on usability, design/appearance, usefulness & content Available online at http://www.ieru.org/organicsurvey 200 results collected from March to August 2010
Question 1: I find the Web portal easy to learn to operate Question 2: My interaction with the Web portal is clear and understandable Question 3: I find the Web portal easy to navigate Question 4: I find the Web portal easy to use Question 5: The Web portal has an attractive appearance Question 6: The design is appropriate to an educational Web portal
Question 8: The content is adequate to support teaching of topics related to Organic Agriculture and Agroecology Question 9: Provides believable information Question 10: Provides relevant information Question 11: Provides easy to understand information Question 12: Provides information at the right level of detail Question 13: Presents the information in an attractive format Question 19: The site has useful material that can be used for educating young people on Organic Agriculture and Agroecology
Question 7: The Web portal creates a positive experience for me Question 14: It is easy to contact the Organic.Edunet consortium Question 15: My personal information feels secure Question 16: Creates a sense of personalization Question 17: Conveys a sense of community Question 18: I will use this Web portal in the future Question 20: My overall satisfaction from the Organic.Edunet Web portal
83,5% agree that the portal is easy to operate 92% of the portal users liked their interactivity with the portal
87,1% of the users considered the use of the portal more or less easy Does the Web portal have an attractive appearance? 95,1% agree!
Provides believable information: 92,5% Provides easy to understand info: 96,9% Provides information at the right level of detail: 83,7%
Presents the information in an attractive format: 86,6% The site has useful material that can be used for educating young people on Organic Agriculture and Agroecology: 93,7%
The Web portal creates a positive experience for me: 87,7% It is easy to contact the Organic.Edunet consortium: 87,8%
Creates a sense of personalization: 76,8% Conveys a sense of community: 81,3% I will use this Web portal in the future: 96,8%
Usability and appearance of the portal (Questions 1-6, 14, 16): more than 90% of the participants found the portal easy to use, operate and navigate. Appropriateness for educational purposes (design and content) (Questions 8, 10, 19) : more than 85% of the participants found the portal design and content appropriate for educational purposes
Provides access to high quality and relevant to the area of OA and AE educational resources (Questions 9, 10, 11, 12, 13). Confirmed by more than 87% of the participants General positive experience from the Organic.Edunet Web portal (Questions 7, 15, 17, 18, 20): At least 85% of the survey participants were positive in regards of each one of these questions.
The vast majority of the participants were really pleased with the various aspects of the portal. Feedback received used as a guide for revisions A portal has to remain attractive, so revisions are often required The portal is constantly enriched with new resources
The work presented in this paper has been fundedwith support by the European Commission, and morespecifically the project“Organic.Balkanet - Developing the Skills ofOrganic Agriculture Trainers for the Balkans”(2009-1-RO1-LEO05-03584 / LLP-LdV-TOI-2009-RO- 008) of the Leonardo da Vinci Programme.