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Voxeo Summit 2010: Real-time Text

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At Voxeo's Customer Summit 2010, Matthew Bookspan, Director of Product Managment, explains why there is increased interest in using real-time text channels for communication such as texting/SMS, instant messaging (IM), Twitter and more. He goes on to explain how Voxeo's platform lets you build multi-channel applications and provides a demo.

More information at:
http://www.voxeo.com/
http://www.voxeo.com/summit2010

Published in: Technology
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Voxeo Summit 2010: Real-time Text

  1. 1. Real Time Text SMS, IM, Twitter, and more Matthew Bookspan, Director of Product Management
  2. 2. © Voxeo Corporation
  3. 3. Why are you here?
  4. 4. To Surf? © Voxeo Corporation
  5. 5. Or, Change the World? © Voxeo Corporation
  6. 6. So letʼs talk about...
  7. 7. Multi-Channel Communication © Voxeo Corporation
  8. 8. TXT © Voxeo Corporation
  9. 9. © Voxeo Corporation
  10. 10. © Voxeo Corporation
  11. 11. © Voxeo Corporation
  12. 12. © Voxeo Corporation
  13. 13. etc. © Voxeo Corporation
  14. 14. 10 Years from Now… © Voxeo Corporation
  15. 15. Voice © Voxeo Corporation
  16. 16. (Voice Self Service) © Voxeo Corporation
  17. 17. Why?
  18. 18. Kids © Voxeo Corporation
  19. 19. Next Generation © Voxeo Corporation
  20. 20. Communication © Voxeo Corporation http://www.flickr.com/photos/ebolasmallpox/3536804299/sizes/o/
  21. 21. TXT is Second Nature © Voxeo Corporation
  22. 22. But itʼs more than that...
  23. 23. The pace of Communication has changed © Voxeo Corporation http://www.flickr.com/photos/goljadkin/1998935482/
  24. 24. The call center must change © Voxeo Corporation
  25. 25. Because Communication is Changing © Voxeo Corporation
  26. 26. Are we going to change with it? http://www.flickr.com/photos/tavallai/2084954580/ © Voxeo Corporation http://www.flickr.com/photos/eleaf/2536358399/
  27. 27. What do we need?
  28. 28. Innovation © Voxeo Corporation
  29. 29. Simplicity © Voxeo Corporation
  30. 30. 30 © Voxeo Corporation
  31. 31. Which means…
  32. 32. © Voxeo Corporation
  33. 33. Examples 33
  34. 34. A Multi-Channel Customer Portal   Fast, personalized self-service over a mobile portal,   Via an SMS service, or   A voice portal with touch-tone (DTMF) or speech recognition 34 © Voxeo Corporation
  35. 35. IM Engagement © Voxeo Corporation
  36. 36. And More...   Send real-time alerts   Monitor customers’ presence   Create an interactive virtual assistant © Voxeo Corporation
  37. 37. What about my existing phone applications? © Voxeo Corporation
  38. 38. © Voxeo Corporation
  39. 39. Two Great Tastes © Voxeo Corporation
  40. 40. Use Text instead of Audio
  41. 41. Your VoiceXML app for the phone... <?xml version="1.0"?>
 <vxml version="2.1”>
 <form>
 <property name="inputmodes" value="dtmf"/>
 <field name="F_1" type=”boolean”>
 <prompt>
 Hello there! Is a PB and J the best sandwich on earth?
 </prompt>
 <filled>
 <prompt> you said <value expr="F_1"/>. 
 I couldn't agree more! </prompt>
 </filled>
 </field>
 </form>
 </vxml> © Voxeo Corporation
  42. 42. Your VoiceXML app for SMS... <?xml version="1.0"?>
 <vxml version="2.1”>
 <form>
 <property name="inputmodes" value="dtmf"/>
 <field name="F_1" type=”boolean”>
 <prompt>
 Hello there! Is a PB and J the best sandwich on earth?
 </prompt>
 <filled>
 <prompt> you said <value expr="F_1"/>. 
 I couldn't agree more! </prompt>
 </filled>
 </field>
 </form>
 </vxml> © Voxeo Corporation
  43. 43. Your VoiceXML app for Skype... <?xml version="1.0"?>
 <vxml version="2.1”>
 <form>
 <property name="inputmodes" value="dtmf"/>
 <field name="F_1" type=”boolean”>
 <prompt>
 Hello there! Is a PB and J the best sandwich on earth?
 </prompt>
 <filled>
 <prompt> you said <value expr="F_1"/>. 
 I couldn't agree more! </prompt>
 </filled>
 </field>
 </form>
 </vxml> © Voxeo Corporation
  44. 44. Your VoiceXML app for AIM... <?xml version="1.0"?>
 <vxml version="2.1”>
 <form>
 <property name="inputmodes" value="dtmf"/>
 <field name="F_1" type=”boolean”>
 <prompt>
 Hello there! Is a PB and J the best sandwich on earth?
 </prompt>
 <filled>
 <prompt> you said <value expr="F_1"/>. 
 I couldn't agree more! </prompt>
 </filled>
 </field>
 </form>
 </vxml> © Voxeo Corporation
  45. 45. How do I build it? (Demo Time) 45
  46. 46. One more thing...*
 * (I am not Steve Jobs) 46
  47. 47. Call or SMS this # +1 (415) 894-9965 47 © Voxeo Corporation
  48. 48. Questions? 48
  49. 49. 49

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